Note fondée sur 894 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,5 Service et personnel
3,5 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 1 avr. 2023 sur Expedia
Trop chers pour cette hôtel. 50$ par nuit serais un maximum a payé
Commentaires de Gestion de l’hôtel
2 avr. 2023 par Ambassador Team, Gestion de l’hôtel
Hello Yvon: We are very sorry you feel that way. We would have liked you to let us know during your stay to better assist you. We will keep improving to ensure the best satisfaction of our guests.
par un voyageur
Publié le 4 janv. 2022 sur Expedia
Emplacement extraordinaire, le bâtiment manque cependant d’entretien
Commentaires de Gestion de l’hôtel
5 janv. 2022 par Paola, Gestion de l’hôtel
thank you for your feedback
par un voyageur
Publié le 19 août 2024 sur Expedia
This property has NO parking at all. Hotel rooms very small. Daily rate is way over priced. Rate should be no more than $80.00. I wouldn’t stay again
Commentaires de Gestion de l’hôtel
19 août 2024 par Acacia Boutique Hotel., Gestion de l’hôtel
Hello!Thank you for taking your time to leave us a review! We're sad to hear you didn't have the best stay. However, it is stated in all of pages that we do not provide parking, it will be on-site parking. Even though you only stayed for one night, we upgraded you to a Queen Bed instead of the Full standard you booked, which would've been smaller. Best regards,
par un voyageur
Publié le 13 août 2024 sur Expedia
We had an emergency and suddenly needed a different hotel. The staff were helpful in helping my family and I settle in. And the restaurant…… BEST PANCAKES EVER!!!!!!!
Commentaires de Gestion de l’hôtel
13 août 2024 par Acacia Boutique Hotel., Gestion de l’hôtel
Hello!Thank you so much for a starring 5-star review! Our staff takes pride in providing the best service possible to our guests. We're also so happy to hear you enjoyed our magnificent breakfast menu, especially our pancakes!Best regards,
par un voyageur
Publié le 13 août 2024 sur Expedia
Amazing!
Commentaires de Gestion de l’hôtel
13 août 2024 par Acacia Boutique Hotel., Gestion de l’hôtel
Hello!Thank you so much for your 5-star review! We love to hear that our guest had an amazing time in our property. It is always our pleasure to make your stay a memorable one. Hopefully we can see you again!Best regards,
par un voyageur
Publié le 13 août 2024 sur Expedia
ROOM WAS CLEAN, STAFF WAS NICE , ROOMS DIDNT HAVE PHONES SO YOU NEEDED TO WALK DOWN TO FRONT DESK FOR NEEDS, NO MICROWAVE TO WARM FOOD , BUT OVERALL I WOULD STAY AGAIN AND RECCOMMEND .
Commentaires de Gestion de l’hôtel
13 août 2024 par Acacia Boutique Hotel., Gestion de l’hôtel
Hello!Thank you for sharing your feedback. We’re glad to hear you found the room clean and our staff welcoming. We appreciate your comments about the phone and microwave, and we’re sorry for any inconvenience these might have caused. Your suggestions are valuable, and we’ll certainly consider them as we continue to improve our facilities. We’re thrilled to hear you would stay with us again and recommend us to others. We look forward to welcoming you back!Best regards,
par un voyageur de Elizabeth
Publié le 11 août 2024 sur Expedia
I love the unique old classic look that it has . It makes you feel at home and more personal space than a regular hotel. I didnt get to try the jacuzzi but it look amazing and cozy . It was a really good vibe !
Commentaires de Gestion de l’hôtel
13 août 2024 par Acacia Boutique Hotel., Gestion de l’hôtel
Hello!Thank you for taking the time to leave us such a positive review. We’re delighted to hear that you felt at home during your stay. On your next visit, we invite you to experience our beautiful jacuzzi and dine at our wonderful restaurant. We take great pride in our Spanish-inspired architecture and hope you enjoy it as much as we do.Best regards,
par un voyageur
Publié le 8 août 2024 sur Expedia
No tiene estacionamientos, los aire no funcionan en absoluto. El personal no se diga , la limpieza les doy 0 no me gusto en absoluto, no lo recomiendo .
Commentaires de Gestion de l’hôtel
14 août 2024 par Ivelisse Medina, Manager, Gestion de l’hôtel
Gracias por compartir su experiencia con nosotros. Lamentamos profundamente que su estancia no haya cumplido con sus expectativas.Es cierto que no contamos con estacionamiento propio, y nos aseguramos de que esta información esté claramente indicada en todas nuestras páginas web y agencias de viaje. Entendemos que esto pudo haber sido inconveniente, y lamentamos cualquier malentendido.Respecto al aire acondicionado y la limpieza, nos tomamos muy en serio los comentarios sobre la calidad de nuestros servicios. Contamos con personal disponible en todo momento para atender cualquier necesidad. Si bien intentamos resolver cualquier inconveniente de inmediato, ofrecemos cambios a habitaciones superiores cuando es necesario, como se hizo en su caso. Lamentamos que no haya sido suficiente para mejorar su experiencia.Agradecemos nuevamente su retroalimentación y esperamos tener la oportunidad de ofrecerle una mejor experiencia en el futuro.
par un voyageur
Publié le 7 août 2024 sur Expedia
Neither Expedia nor Acacia honored the cancellation charge of one (1) evening 13June as my son and I traveled to El Yunque instead of staying at Acacia. I had called well in advance of the several deadline (and before midnight). Also, the room provided by Acacia on 12June was not an ocean view as I had requested and booked from Expedia. Upon discussing with the front-desk personnel, it was stated that Expedia determines which rooms are ocean and the room they provided me on 12June had been "approved" by Expedia. I spent several hours chatting with Expedia via Expedia's chat feature and nothing was resolved. To-date, I still have neither received a refund for the 13June non-stay nor money back for the non-ocean view room. Highly disappointed in both Expedia and Acacia. I will most likely not use Expedia now for my next trip of Camino de Santiago.
Commentaires de Gestion de l’hôtel
7 août 2024 par Acacia Boutique Hotel., Gestion de l’hôtel
Hello! Thank you for taking the time to share your feedback.We would like to clarify that your reservation was a non-refundable booking, which means the charges apply regardless of the cancellation date or changes. Our records indicate that you were assigned to an Ocean View room on the third floor, which is designed to offer views of the adjacent beach. We regret that your experience did not meet your expectations and appreciate your understanding.Best regards,
par un voyageur
Publié le 6 août 2024 sur Expedia
This is a very unique property and is like living it the past. Really like the wrap around balcony on unit 302 which has partial views of the beach. Room/bed comfortable
Commentaires de Gestion de l’hôtel
13 août 2024 par Acacia Boutique Hotel., Gestion de l’hôtel
Hello!Thank you for leaving us such an outstanding review! It was our pleasure to host your stay and make sure your visit to our beautiful island became a memorable one. We're also so happy to hear you enjoyed our beautiful view to our neighboring beach. We'd love to host you again in the near future! Best regards,
