Note fondée sur 20 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Mostly Great
Publié le 11 avr. 2024 sur HomeAwayThis condo is right in the middle of the complex which would be good to know. It would have also been good to know that many nearby places were closed permanently, and some others only open on the weekends. That being said, a rental car is a must if you even need basic groceries or sunscreen etc... We loved the setup of the condo, being ground floor was nice for elderly. Also there are two parking spots that go with this unit, not just one as the listing says. Unfortunately some of the things we were excited to use were not usable such as the lights at the basketball court (huge bummer for our teens), the fountains, and the putt putt was in really poor shape almost not usable. This unit had an issue with mildew smell, but we could tell an effort was made to get some of the humidity out of the air so I am not sure much more could be done about that. Overall was a good experience. We left two boogie boards and 6 lazy river tubes so hopefully the next people can get some use out of those.
par un voyageur
Location
Publié le 24 nov. 2023 sur HomeAwayResort, pool, security was good, but maybe numbers on buildings would help to find the apartment. Need more lights at the parking area, a sign indicating how to get to the beach access, volleyball courts.
par un voyageur
Great family time!
Publié le 7 juill. 2023 sur HomeAwayCondo was very clean, equipped with chairs for the beach, cooler and pool toys for kids! I would definitely stay here again! Lots of pools and the private beach is just a short walk.
I wish there was an on-site restaurant or snack bar so we wouldn’t have to leave all the time for food or to go to the grocery store.
par un voyageur
Homecoming
Publié le 23 mai 2023 sur HomeAwayThis was a tranquil place for families. The grounds nice and clean, the people there was friendly and the apartment we rented was very comfortable. Had everything we needed...
par un voyageur
Publié le 16 févr. 2023 sur Expedia
The pools were excellent, loved having a pool right outside our room. The condo was clean, had all of the kitchen stuff needed, 6 beach towels, 4 bath towels, washer and dryer with laundry soap, float toys, 2 coolers & camping chairs. We did see 3 small cockroaches come through the kitchen but that’s expected in tropical places. There is only 1 hot tub and the slide is only open on sat/Sunday and they didn’t open it until 10:30-11am. The beach gate was suppose to be open from 5am-6pm but we went out first day at 6:30am and 8:30am and still not open. The covid rules are outdated. There is also no water shortage as described on the welcome email, thankfully. The beach at the hotel was ok, we swam once and played in the waves but not calm for small kids. The surrounding neighborhood was very run down and sketchy but the property is gated and felt very safe inside. Location to activities was pretty good. Everywhere you drive is pretty slow moving.
There was excellent & quick communication from the owner.
I would definitely stay again and would consider buying a condo here in the future.
par un voyageur
horrible service
Publié le 25 nov. 2022 sur HomeAwayThe apartment was dirty, the owner of the apartment never answered emails, texts or calls. The apartment is full of cockroaches and insects. I will not recommend this location/apt to anyone
Commentaires de Gestion de l’hôtel
20 déc. 2022 par VrboOwner, Gestion de l’hôtel
Hi Atherson, we want our guests to arrive at a vacation home that is 100% ready for their stay, so we take the cleanliness of our properties seriously! We followed up with the homeowner after reading your feedback, and they wanted to share the following:
-We apologize that the property was not clean when you arrived We strive to provide all of our guests with a 5-star experience. We will work to improve our consistency in cleanliness as this is a top concern of ours
-We use a cleaning service to have the home professionally cleaned before each guest's arrival and as soon as you reached out we immediately contacted our cleaning services and pest control company. We offered immediate help through our on-the-ground concierge and an exterminator visit as soon as this concern was raised, but the offer was declined by your group
-We were happy to provide you with a small refund due to the issues you reported and hope this helped to make up for the inconveniences experienced
-We'll collaborate with our cleaning team since this is not consistent with our cleaning expectations to ensure this issue does not recur for future guests
We continue to work to ensure every guest finds a short-term home that always meets or exceeds Evolves 4 core standards, a safe, clean, guest-ready, as-advertised vacation experience.
par un voyageur
Awesome property, would stay there again!
Publié le 24 août 2022 sur HomeAwayPerfect place for our family. The owners were super helpful and easy with which to communicate. We loved the unit and the grounds.
par un voyageur
Travel agent truth
Publié le 17 août 2022 sur HomeAwayI’m a travel agent and I live for reviews! So I like to leave true feedback!
I have nearly nothing bad to say about this getaway! The resort was just extremely safe. The pools were beautiful. The beach was amazing. The space was perfect for my family of 6. Plenty of beach and pool accessories. Yes a couple bugs here and there (I read previous reviews) but it’s to be expected with the climate and atmosphere, and they definitely are not “dirty” bugs.
The ONLY tips I would give other renters…bring towels (bath and beach). There’s a few but not enough for a larger family and we were constantly washing and drying towels. If you need darkness to sleep, bring a sleep mask, the sun shines bright in morning and shades are thinner. We also brought some pool loungers with us and they were PERFECT for the lazy river!! Do yourself a favor and run to the market in front of resort in morning and get fresh baked bread!!
We will definitely be back and would definitely recommend to others!!
par un voyageur
Amenities
Publié le 17 juill. 2022 sur HomeAwaySo much to do at this property! Private beach, 5 pools, basketball, and playground. Wonderful place to stay with kids.
par un voyageur
Condo great but had roaches
Publié le 11 juill. 2022 sur HomeAwayBooked condo at Auqatika for the week. We loved the condo, with the exception of having roaches! We found one first full day we was there, but hoped it was a fluke. We found 5 total before leaving. The condo was dirty when we arrived (not disgusting or nasty - just dirty, but thankfully they had plenty of cleaning supplies there so I cleaned it up easily. The property manager explain the water had been off periodically leading up to arrival so that was most likely the reason, so he said he’d refund cleaning fee - which we haven’t seen yet. We would have loved the condo had the roaches not been there! Pools were nice. Fully gated neighborhood in not so great location but we did feel safe.
Commentaires de Gestion de l’hôtel
8 sept. 2022 par VrboOwner, Gestion de l’hôtel
Hi Kellye, thanks for taking the time to leave a review. After reading your feedback, the homeowner wanted to share the following:
We sincerely apologize for the insects you found during your visit. There was some construction being done on the pools, in addition to the water being shut off, that most likely contributed to the issue. We'll refund the cleaning fee as promised.
Thanks again for letting us know about your stay!
