Note fondée sur 860 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,0 Service et personnel
3,5 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 mars 2024 sur Expedia
A notre arrivée personne ne répond à la porte, un feuillet nous dit de se présenter à l'hôtel Acasia, un coin de rue plus loin. La réceptionniste est intriguée que personne n'a répondu au Wind Chimes et nous accompagne à cette hôtel car elle a la clef. En ouvrant la porte il y a quelqu'un derrière le comptoir mais peu intéressé à nous aider. Il nous assigne un chambre et nous explique que c'est par là. En arrivant à la chambre, elle est peu éclairée, sent le renfermé, la douche est vraiment peu accueillante, le lit est correct , les draps sont propres mais à mon avis cette chambre équivaut a1à2* genre motel en un coin isolé. Les alentours de l'hôtel est très peu intéressant et peu amical. Somme toute cet endroit devrait absolument être rayer des hôtels du site d'Expédia
Commentaires de Gestion de l’hôtel
28 mars 2024 par Ricardo: Guest Service Host, Gestion de l’hôtel
Hi Andre,We are sorry you feel this way. There is a very clear sign that says Bell/Timbre both in english and spanish and the sign as stated to go to the other hotel is only if there is no answer since we may be attending a guest or situation on the property, You did order the smallest and most economic room available, even so you wil not find any room even close to this quality and price in this whole area which is the heart of Condado and 10 seconds away from the beach one way and the main strip in the other direction with over 100 restaurants, bars, clubs, pharmacies, supermarkets, clothing stores, bakeries and mauch more. We are sorry about your comment about the locals not being friendly considering apart from the main strip which is very tourist orientated this is an elderly dominated area. No complaints was made to the front desk but we do have light bulbs available as well as any other need for the room and a very excellent Housekeeping and Maintenance crew to resolve any isssue that may be reported. We are sorry if you were pointed to the direction of your room which is literally right outside the door, which when easily accesible is routine. Apologies for not being able to give the free upgrade requested due to a fully booked hotel. It was a pleasure serving you, best regards!
par un voyageur de Repentigny
Publié le 10 sept. 2023 sur Expedia
I receive a very small room. Probably because booked via Expedia. Ok for 1 night.
Commentaires de Gestion de l’hôtel
10 sept. 2023 par Ricardo: Guest Service Host, Gestion de l’hôtel
Hi Michel,Thank you for the great review. We do have different room types and sizes depending on your needs available for reservfation.
par un voyageur
Publié le 3 avr. 2023 sur Expedia
= piscine
-= 1 seule clé pour la chambre, pas de micro ondes(selon la publicité), pas de kleenex, pas de verre solide (carton seulement), confort lit, lumière plafond irréparable, pas de séchoir (sur demande seulement), peu d'information sur les tours, réception en pause = pas de service, ni personne
Commentaires de Gestion de l’hôtel
10 avr. 2023 par Ambassador Team, Gestion de l’hôtel
Dear guest, despite hearing that you did not enjoy your stay, we see that no complaints were brought to reception or management. Although it is true that our hardworking staff does indeed take thir designated lunch break for themselves, we are always here to help. It is a shame that no such concerns were brought to or attention. For example, yes, we do have only one swimmnig pool on the property but you are welcome to use our sister property's heated pool just down the block. If your party would have lked more than one room key, it was also as simple as asking for one! We would be more than happy to help and provide with additional ammenities such as the Kleenex. However, other ammenities such as a mcrowave, kitchenette, etc. must be requested as an upgrade from the room type your party selected. All the best, Jerianne Rodriguez, Ambassador Team.
par un voyageur de Boucherville
Publié le 19 févr. 2023 sur Expedia
Belle situation géographique!!!!
Commentaires de Gestion de l’hôtel
24 févr. 2023 par Ambassador Team, Gestion de l’hôtel
Dear guest, we are happy to hear that you were satisfied with your stay and enjoyed your time with us at our boutique hotel. We completely agree, our location is one to beat! We would love to host future visits to our lovely island and look forward to seeing you soon!All the best,
par un voyageur
Publié le 22 janv. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
22 janv. 2023 par Eddy, Gestion de l’hôtel
Dear Dominic,Thank you for staying with us. We appreciate your feedback.Best regads,EddyAt Wind Chimes Boutique Hotel,Guest Services Host
par un voyageur de Yonkers
Publié le 28 oct. 2024
All staff was nice, but one person. One thig they have to make sure is that they put signs that there is not smoking even at the balconies in the hotel. But but over all everything was beautiful and nice.
Commentaires de Gestion de l’hôtel
28 oct. 2024 par Ricardo: Guest Service Host, Gestion de l’hôtel
Dear Juan,Thank you for the excellent review. It was our pleasure serving you. The hotel policy including not smoking is explained and to given to you in writing upon checking in we hope to see you again soon, best regards !
par un voyageur de Ebenezer Estate
Publié le 11 sept. 2024
Would not stay there again
Commentaires de Gestion de l’hôtel
18 sept. 2024 par At Windchimes Boutique Hotel. , Gestion de l’hôtel
Hello!Thank you for taking time to leave us a review. We're sorry to hear your stay was not the best. At Windchimes Boutique we strive to provide the best service imaginable, and while we see no complaints during your stay, we have a hardworking and 24/7 available staff ready to help. Even after we provided a free upgrade for your stay, we would've liked to know any issues or mishaps you could've had during your stay.Best regards,
par un voyageur de Ebenezer Estate
Publié le 11 sept. 2024
I wouldn’t stay here another time. Not pleased at all
Commentaires de Gestion de l’hôtel
18 sept. 2024 par At Windchimes Boutique Hotel., Gestion de l’hôtel
Hello!Thank you for taking time to leave us a review. We're sorry to hear your stay was not the best. At Windchimes Boutique we strive to provide the best service imaginable, and while we see no complaints during your stay, we have a hardworking and 24/7 available staff ready to help. Even after we provided a free upgrade for your stay, we would've liked to know any issues or mishaps you could've had during your stay.Best regards,
par un voyageur
Publié le 19 août 2024 sur Expedia
Nice little spot near everything I wanted to be around for this trip
Commentaires de Gestion de l’hôtel
20 août 2024 par Ricardo: Guest Service Host, Gestion de l’hôtel
Hi Omar,Thank you for the excellent review. It was a pleasure serving you, best regards!
par un voyageur
Publié le 19 août 2024 sur Expedia
A Hidden Gem in Puerto Rico – Wind Chimes Boutique Hotel
My fiancé and I recently spent a week in Puerto Rico and chose to stay at Wind Chimes Boutique Hotel. The stunning photos and prime location—just minutes from both fantastic restaurants and a beautiful beach—immediately drew us in.
From the moment we arrived, we were captivated by the charm of the property. The atmosphere is intimate and welcoming, offering an authentic local experience that we absolutely loved. Our only concern during the stay was quickly addressed by the attentive staff, who went above and beyond to ensure everything was perfect.
The level of service was exceptional, and the facilities were top-notch. Whether you’re looking for a cozy getaway or an immersion into the local culture, Wind Chimes Boutique Hotel is a must-visit. Without a doubt, we give 5 stars to the facility, 5 stars to the staff, and wholeheartedly recommend this incredible boutique hotel. Our stay was truly amazing!
Commentaires de Gestion de l’hôtel
20 août 2024 par Ricardo: Guest Service Host, Gestion de l’hôtel
Hi Aaron,Thank you for the excellent and very detailed review. We really appreciate everything you mentioned especially the staff which takes great pleasure serving our guests. It was a pleasure having you stay with us, best regards!
