Ratings based on 21 Guest Reviews
Hear it directly from our travellers
4.9 Room cleanliness
5.0 Room comfort
5.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Great charming spot
Posted Mar. 12, 2024 on HotelsWe loved this place and would definitely stay again. It was comfortable and clean, had nice amenities, and was within walking distance to a few restaurants and Ocean Beach. It’s a bit further from some of the nicer restaurants but Ubers were cheap so it was a good spot for our first visit to Puerto Rico.
Comment from Hotel Management
Mar. 12, 2024 by The Dream Team, Hotel Management
Dear Jillian, thank you for your great review. We are happy to hear you enjoyed your stay with us and we look forward to hosting you again at DUNA by DW!
by A traveller
Posted Mar. 2, 2024 on Expedia
Comment from Hotel Management
Mar. 24, 2024 by The Dream Team , Hotel Management
Dear Maleah, thanks for your review. We are so glad to know you enjoyed your stay with us.
by A traveller
Nice property, beware hidden fees
Posted Feb. 24, 2024 on HotelsVery nice property, looks as-advertised. About a 5 minute walk from the beach and beach chairs are complimentary. Guests can leave store their luggage before check-in or after check-out for free at DREAMCATCHER a few blocks away. Beware that DUNA charges a 3% fee if you pay with a credit card (this did not show up in the Hotels.com calculation).
Comment from Hotel Management
Mar. 3, 2024 by Guest Relations, Hotel Management
Thank you for sharing your experience with us. We're thrilled to hear that you found our property to live up to your expectations as advertised. We're also delighted to know that you appreciated the complimentary beach chairs and our convenient luggage storage service at DREAMCATCHER.We apologize for any inconvenience caused by the 3% fee charged when paying with a credit card. While we do provide this information, we understand that it may not have been prominently displayed on third-party booking platforms such as Hotels.com. In the case of hotels.com the 3% cc fee is listed under FEES & POLICIES while on expedia.com it is mentioned in the section IMPORTANT INFORMATION. Please know that we have no control over how these platforms decide to display such details, but we appreciate you bringing it to our attention.Your feedback is invaluable to us, and we will continue to work with third-party platforms to ensure that all necessary information is communicated clearly to our guests.Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable stay in the future.
by A traveller
Posted Feb. 20, 2024 on Expedia
Not much to do right around the area. The room was nice and well appointed the staff was very responsive. Only complaint is that the bed was very low and hard for me to get in and out of. Also the tv service was very spotty and we could not watch outs from the bed. It faces the living area.
Comment from Hotel Management
Mar. 3, 2024 by Guest Relations, Hotel Management
Dear Alicia, thank you for taking the time to share your feedback about your recent stay with us. We're delighted to hear that you found the room nice and well-appointed and that our team provided responsive service during your visit.We're sorry to hear that you found the nearby area lacking in activities. Typically, our location is highly appreciated by our guests, as we are just steps away from Calle Loiza, renowned for its plethora of restaurants and bars, offering plenty of options for dining and entertainment. Additionally, we are a short 5-minute walk to Ocean Park Beach, providing convenient access to relaxation and seaside enjoyment. All guests staying with us have access to our digital guest guide, which contains valuable information about what to do and experience in our neighborhood, helping guests make the most of their stay.We're sorry to hear that the height of the bed and the placement of the TV were not to your preference. Bed preferences can indeed vary greatly among guests, and while our beds are typically well-received, we understand that they may not suit everyone's needs.Regarding the TV placement, we strive to provide accurate information and high-definition photos on our booking platform to ensure that guests have a clear understanding of the layout of our rooms.
by A traveller
Posted Jan. 31, 2024 on Expedia
Have not one complaint about our stay here. The property was a whole vibe and was so lovely overall. The staff was super communicative which was so nice because we didn’t have the need for any questions because we didn’t even need to ask any questions after they told us all the things. We stayed in the poet, with three guests and it was the perfect size for us. It was situated in a central location to all the activities we had plan which was perfect for us. Would recommend and will remember it for our next trip!
Comment from Hotel Management
Jan. 31, 2024 by Your Dream Team, Hotel Management
Dear Marisa, Thank you very much for taking the time to express your thoughts about DUNA by DW. We are delighted you enjoyed your stay and had an amazing experience with us. We look forward to hosting you again soon!
by A traveller
Posted Jan. 29, 2024 on Expedia
Highly recommend I will definitely be staying here again if I ever visit Puerto Rico it is a beautiful, clean updated property.
Comment from Hotel Management
Jan. 29, 2024 by Guest Relations, Hotel Management
Dear Daisy, thank you for the 5-star review. We are happy to hear you enjoyed your stay with us, and we look forward to hosting you again at DUNA by DW!
by A traveller
Posted Jan. 27, 2024 on Expedia
Comment from Hotel Management
Mar. 28, 2024 by Your Dream Team, Hotel Management
Dear Chia-Hsuan, we are glad you enjoyed your stay at DUNA by DW. We would love to host you again soon!
by A traveller
Posted Jan. 25, 2024 on Expedia
Overall the place was amazing from the start we were greeted and brought up to our room an hour early. Place was super clean, spacious and provided everything we needed if we wanted to cook at home. Location was safe and there was street parking if you want to rent a car. Two blocks away from the beach and walking distance to brunch spots and liquor stores. Would stay there again!
Comment from Hotel Management
Jan. 25, 2024 by The Dream Team, Hotel Management
Dear Delissa, thank you so much for this amazing review! We are delighted you enjoyed your stays at DUNA by DW, and we hope to host you again in the future.
by A traveller
Posted Jan. 3, 2024 on Expedia
Comment from Hotel Management
Jan. 9, 2024 by The Dream Team , Hotel Management
Dear Xiaoqi, thanks for your review, we are so glad to know you enjoyed your stay with us.
by A traveller
Posted Dec. 20, 2023 on Expedia
Recommend this location for those interested in exploring northern area of Puerto Rico
Comment from Hotel Management
Dec. 21, 2023 by The Dream Team , Hotel Management
Dear Anthony, thank you for your review, we love hosting you and we hope to have you back soon.
