Note fondée sur 865 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,5 Service et personnel
4,3 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 28 mai 2024 sur Expedia
beaucoup de professionnalisme mais un service un peu trop long au restaurant et une climatisation trop froide qui ne permet pas de se détendre et d apprécier l espace
Dommage...
Commentaires de Gestion de l’hôtel
28 mai 2024 par Doubletree San Juan, Gestion de l’hôtel
Thank you for your feedback Josette, we appreciate your comment about our professional staff. We strive to provide excellent service and hope you'll give us another chance to provide a more relaxing and enjoyable dining experience.
par un voyageur
Publié le 19 oct. 2024 sur Expedia
Michel at the front desk was very helpful
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Doubletree San Juan, Gestion de l’hôtel
Thank you for your kind words about Michael, Andre! We're so glad to hear that he provided you with a positive experience.
par un voyageur
Publié le 19 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Doubletree San Juan, Gestion de l’hôtel
Thank you for your amazing 5-5 review, Glorivie! We're thrilled to hear that you had such a wonderful experience. We look forward to having you back wit is soon!
par un voyageur
Incidental charges
Publié le 19 oct. 2024 sur HotelsGood except the hotel charged my credit card $106.00 for incidentals and has not refunded that money 6 days later. We didn’t have any charges
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Doubletree San Juan, Gestion de l’hôtel
Thank you for sharing your experience, Sherri. We apologize for any inconvenience this may have caused. Our goal is to ensure that all guests have a positive experience, and we're committed to resolving this matter to your satisfaction.
par un voyageur
Publié le 19 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Doubletree San Juan, Gestion de l’hôtel
We're absolutely thrilled to hear that you gave us a perfect 10 Keshurna! Your kind words mean the world to us. Can't wait to have you back!
par un voyageur
Publié le 17 oct. 2024 sur Expedia
1st time to Puerto Rico staff had rooms with rose petals on floor and bottle of champagne and covered strawberries... very nice
Commentaires de Gestion de l’hôtel
18 oct. 2024 par Doubletree San Juan, Gestion de l’hôtel
Thank you for your wonderful review, Christle! We're so glad to hear that you had such a memorable first visit to Puerto Rico. It was our pleasure to make your stay extra special with the rose petals, champagne, and covered strawberries. We hope to see you again soon!
par un voyageur
Publié le 17 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
17 oct. 2024 par Doubletree San Juan, Gestion de l’hôtel
We strive to provide excellent service to all of our guests, and it's disappointing to learn that we fell short of your expectations Kadian. Your feedback is invaluable to us. Please share your thoughts with our manager Michael Arroyo at (787) 721-1200 so we can learn from this experience.
par un voyageur
Publié le 16 oct. 2024 sur Expedia
All good. Always use that hotel when in PR
Commentaires de Gestion de l’hôtel
16 oct. 2024 par DoubleTree San Juan, Gestion de l’hôtel
Saludos Jose! Thank you for your five-star review and your continued loyalty! We are glad to hear that we exceed your expectations every time. Don't hesitate to contact us for anu future stays.
par un voyageur
Five Star Quality
Publié le 15 oct. 2024 sur HotelsMy stay here was amazing! Super friendly staff with a demure atmosphere
Commentaires de Gestion de l’hôtel
16 oct. 2024 par DoubleTree San Juan, Gestion de l’hôtel
Thank you so much for your wonderful review! We are always looking in ways to make our guest's stays perfect. Your feedback is very important to us and our staff that is always looking to make each guest feel welcomed.
par un voyageur
Publié le 14 oct. 2024 sur Expedia
This hotel is convenient and the best part is their employees. Everyone is very friendly, welcoming and helpful. We used UBER as a transportation and it was convenient, easy, fast and reasonable prices. The beach close to the hotel is very dangerous for swimming. The pool at the hotel is small but nice an is open 24 hours.
The cafe at the hotel is great. Food is very good.
We recommend this hotel
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Doubletree San Juan, Gestion de l’hôtel
Thank you for your wonderful review, Victoria! We're delighted to hear that our employees made your stay so enjoyable. We're always striving to provide exceptional service. We appreciate your feedback about the beach and pool. We'll be sure to share this information with our team. We hope to see you again soon!
