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Hyatt Place San Juan

3.5 star property
3.5-star hotel near Sheraton Casino

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your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Hyatt Place San Juan

View from room
Exterior
Room, Multiple Beds ( High Floor)
Room, 1 King Bed with Sofa bed, View
Lobby sitting area

Reviews

9.0 out of 10

Wonderful

Guests liked:

Clean rooms, friendly staff, spacious rooms

Popular amenities

  • Bar
    Bar
  • Parking available
    Parking available
  • Housekeeping
    Housekeeping
  • 24/7 front desk
    24/7 front desk
  • Pet-friendly
    Pet-friendly
  • Pool
    Pool

Explore the area

Map
Avenida Fernandez Juncos 580, San Juan, 00907
  • Sheraton Casino
    3 min walk
  • Distrito T-Mobile
    5 min walk
  • Coca-Cola Music Hall
    7 min walk
  • San Juan (SIG-Fernando Luis Ribas Dominicci)
    20 min walk

Room options

View all photos for Room, 1 King Bed with Sofa bed

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed with Sofa bed

  • 29 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room (2 Queen Beds with Sofa Bed)

Premium bedding, pillowtop beds, in-room safe, desk

Room (2 Queen Beds with Sofa Bed)

  • 34 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, View

Room, 1 King Bed with Sofa bed, View | Water view

Room, 1 King Bed with Sofa bed, View

  • 29 sq m
  • Bay view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, View (2 Queen Beds with Sofa Bed)

Premium bedding, pillowtop beds, in-room safe, desk

Room, View (2 Queen Beds with Sofa Bed)

  • 29 sq m
  • Bay view
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, Multiple Beds, Pool View

Premium bedding, pillowtop beds, in-room safe, desk

Room, Multiple Beds, Pool View

  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible (Shower)

Premium bedding, pillowtop beds, in-room safe, desk

Suite, 1 King Bed with Sofa bed, Accessible (Shower)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, Accessible, Bathtub (2 Queen Beds with Sofa Bed)

View from room

Room, Accessible, Bathtub (2 Queen Beds with Sofa Bed)

  • 34 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed

Premium bedding, pillowtop beds, in-room safe, desk

Suite, 1 King Bed with Sofa bed

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Accessible (Shower)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed with Sofa bed, Accessible (Shower)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Accessible, Bathtub

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed with Sofa bed, Accessible, Bathtub

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Pool View

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed with Sofa bed, Pool View

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed (Speciality)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed with Sofa bed (Speciality)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed (High Floor)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed with Sofa bed (High Floor)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, Multiple Beds ( High Floor)

Premium bedding, pillowtop beds, in-room safe, desk

Room, Multiple Beds ( High Floor)

  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, Multiple Beds, Accessible Bathtub, Bay View

View from room

Room, Multiple Beds, Accessible Bathtub, Bay View

  • Bay view
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

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Exterior
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Pool
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Breakfast included
Spa
4.5 out of 5, Wonderful, (2723)
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About the area

San Juan

Oceanside stay.Within a 10-minute walk of this Santurce hotel, you'll find Sheraton Casino and Distrito T-Mobile. Puerto Rico Convention Center and Pan American Pier are also within half a mile (1 km).

What's nearby

  • Distrito T-Mobile - 5 min walk
  • Puerto Rico Convention Center - 8 min walk
  • Pan American Pier - 10 min walk
  • Condado Beach - 15 min walk
  • Port of San Juan - 3 min drive

Getting around

  • Hato Rey Station - 5 min drive
  • Luis Munoz Marin Intl. Airport (SJU) - 11 min drive

Restaurants

  • ‪Choices Sheraton - ‬5 min walk
  • ‪Medalla Arena - ‬6 min walk
  • ‪Sazon Cocina Criolla - ‬5 min walk
  • ‪La Central by Mario Pagan - ‬6 min walk
  • ‪Pudge’s Pizza - ‬5 min walk

About this property

Hyatt Place San Juan

3.5-star hotel near Sheraton Casino
Hyatt Place San Juan offers its guests an outdoor pool, a waterslide, and a 24-hour fitness center. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces.

Event space at this hotel measures 3184 square feet (296 square meters) and includes a conference center. A terrace, multilingual staff, and a garden are also featured at the business-friendly Hyatt Place San Juan. For a fee, parking is available.

This 3.5-star San Juan hotel is smoke free.

  • 1 building
  • 149 guestrooms or units
  • 5 levels
  • 2 bars or lounges
  • Meeting rooms
  • 3184 sq ft of conference space
  • 296 sq m of conference space
  • Built in 2016
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • Computer for guest use
  • ATM
  • Elevator
  • No smoking on site
  • Coffee shop
  • Dining venue
Hyatt Place San Juan offers 149 air-conditioned accommodations with safes and complimentary bottled water. Pillowtop beds feature premium bedding. 42-inch LCD televisions come with premium cable channels. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers.

This San Juan hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Languages

English, Spanish

Property amenities

Family friendly

  • Fence around the pool
  • Free cribs/infant beds
  • Grocery/convenience store
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Separate living room
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Uncovered self parking on site (USD 18.00 per day; includes in/out privileges)

Food and drink

  • 1 restaurant and 1 coffee shop/cafe
  • 2 bars/lounges

Things to do

  • 24-hour fitness center
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Ceiling hoist
  • Elevator
  • Elevator door width (inches): 36
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 30
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 42-inch LCD TV
  • Cable channels
  • Premium channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Hypo-allergenic bedding
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Mini-fridge

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofing

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 5:00 AM
Early check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet (varies based on length of stay)
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: 16 percent of room rate
The resort fee includes:
  • Beach towels
  • In-room bottled water
  • In-room coffee
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self parking fee: USD 18.00 per day (in/out privileges)
  • Pet fee: USD 75 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and onsite parking
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve cribs/infant beds and onsite parking. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, and cash. For guests' safety, the property includes a smoke detector in each accommodation.

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
Additional taxes apply to daily parking rates at this property.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hyatt Place San Juan/City Center Hotel
Hyatt Place San Juan/City Center
Hyatt Place Juan/City
Hyatt Place San Juan Hotel
Hyatt Place San Juan San Juan
Hyatt Place San Juan/City Center
Hyatt Place San Juan Hotel San Juan

Hyatt Place San Juan Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 689 out of 1005 reviews" "
Rating 8 - Good. 177 out of 1005 reviews" "
Rating 6 - Okay. 75 out of 1005 reviews" "
Rating 4 - Poor. 35 out of 1005 reviews" "
Rating 2 - Terrible. 29 out of 1005 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Janet

Stayed 5 nights in Aug 2024

10/10 Excellent

Verna

Stayed 4 nights in Aug 2024

10/10 Excellent

Renete

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience.
Stayed 4 nights in Aug 2024

10/10 Excellent

Ezequiel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pool daily parking fee for customers a little high.
Stayed 5 nights in Aug 2024

10/10 Excellent

Christopher J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Brian, Elizabeth

Liked: Cleanliness
Stayed 4 nights in Aug 2024

4/10 Poor

silvana gresh

Disliked: Staff & service
Workers were rude not helpful. Towels for pool were absent. Limited menu and limited hours
Stayed 4 nights in Aug 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Room comfort
Family vacation
The property was nice, they need to work on the housekeeping. I stayed eight nights and 4 days there was no housekeeping came. Front desk was very nice and professional. Furniture in room is a little worn, and i did not like the fact that as guests of the hotel we had to pay for parking. For the price and name i expected a little better.
Stayed 8 nights in Aug 2024

6/10 Okay

Christin

Liked: Amenities
The cleaning people refused to clean my room. I checked on a Friday and checked out on Wednesday and my room got cleaned once. I inquired a few times about my room and nothing was done.
Stayed 5 nights in Aug 2024

10/10 Excellent

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

8/10 Good

Rochelle

Liked: Cleanliness, amenities
The staff was helpful and friendly. My room was spacious and clean.Diaranna, the general manager, thanks for everything. You were awesome.
Stayed 2 nights in Aug 2024

8/10 Good

Shaunte

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

8/10 Good

Kaliym Abdullah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Friendly staff that held my luggage prior to checking in as well as checking out while I enjoyed my final day in San Juan. Was not made aware of a destination fee, otherwise would have been 5 stars. Still would stay again and recommend.
Stayed 4 nights in Aug 2024

8/10 Good

Faith

Liked: Staff & service, property conditions & facilities
A 4w ...xxu
Stayed 4 nights in Aug 2024

10/10 Excellent

Loraine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located, clean and great service.
Stayed 4 nights in Aug 2024

10/10 Excellent

Lucia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jul 2024

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, property conditions & facilities
The pool experience for the kids
Stayed 2 nights in Aug 2024

8/10 Good

Teresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They charge a resort fee which is not a resort! They charge for parking! The place is clean, pool is nice need to be more on top of replenishment of towels. The staff needs to be more pleasant they all seem not want to be there only a few seem to be happy to assist. More options for breakfast.
Stayed 4 nights in Aug 2024

8/10 Good

Denishia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room smelled like boiled armpits, but the hotel gave us a new room and all was good. Overall a nice hotel. We appreciated the shuttle and we enjoyed the pool. I believe the lady name is Paulina or something like that. She has amazing customer service!
Stayed 2 nights in Jul 2024

8/10 Good

Fareed James

Liked: Cleanliness, staff & service, property conditions & facilities
Staff and people are very respectful and friendly ! Breakfast buffet is very good for family oriented.
Stayed 5 nights in Aug 2024

10/10 Excellent

Frances

Stayed 1 night in Aug 2024

2/10 Terrible

Angela

Travelled with family
Disliked: Staff & service, amenities
Very rude staff‼️ if you stay at this hotel even though your a guest you have to pay to park at the property.
Stayed 3 nights in Aug 2024

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed here for one night because we arrived earlier than expected and we loved it ! They were so friendly and accommodating!
Stayed 1 night in Aug 2024

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect.
Stayed 1 night in Aug 2024

8/10 Good

Shasta, Willingboro

Travelled with family
Liked: Cleanliness, staff & service, amenities
I loved the location and the outdoor pool area. Perfect for traveling with children. Francisco excellent staff member friendly and accommodating. They have to work on housekeeping. My complaint is my room wasn’t cleaned one day. I complained and still wasn’t cleaned until next day almost 3pm. This was unacceptable I had to go to front desk for towels, wash clothes and toilet paper due to room not being cleaned.
Stayed 3 nights in Aug 2024