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Palacio Provincial San Juan, Curio Collection by Hilton

3.5 star property
3.5-star adults-only hotel near Port of San Juan

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Photo gallery for Palacio Provincial San Juan, Curio Collection by Hilton

Terrace/patio
In-room safe, desk, laptop workspace, iron/ironing board
Rooftop bar, ocean views, open select days
Courtyard
Outdoor pool

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Room service
  • Bar
  • Gym
  • Breakfast available

Explore the area

Map
103 Calle San Francisco, Old San Juan, San Juan, 00901
  • San Juan Gate
    ‪2 min walk‬
  • Port of San Juan
    ‪7 min walk‬
  • Pan American Pier
    ‪3 min drive‬
  • San Juan (SJU-Luis Munoz Marin Intl.)
    ‪35 min drive‬

Room options

Room, 1 Queen Bed (Envoy)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed (Envoy)

Bathroom shower

Room, 1 Queen Bed (Envoy)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Bedroom (Emissary)

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 Bedroom (Emissary)

  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed (Infanta)

43-inch Smart TV with cable channels, TV, Netflix

Suite, 1 King Bed (Infanta)

  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Accessible (Roll-In Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Veranda)

Suite, 1 King Bed (Veranda) | Bathroom shower

Suite, 1 King Bed (Veranda)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Chancelor)

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 King Bed (Chancelor)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds (Emissary)

43-inch Smart TV with cable channels, TV, Netflix

Suite, 2 Queen Beds (Emissary)

  • Sleeps 5
  • 2 Queen Beds

View all photos for Deluxe Room, Multiple Beds (Deputy)

In-room safe, desk, laptop workspace, iron/ironing board

Deluxe Room, Multiple Beds (Deputy)

  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds (Deputy)

In-room safe, desk, laptop workspace, iron/ironing board

Room, 2 Queen Beds (Deputy)

  • Sleeps 4
  • 2 Queen Beds

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About the area

San Juan

Old San Juan stay.With a stay at this Old San Juan hotel, you'll be within half a mile (1 km) of Port of San Juan and 3 miles (5 km) of Condado Beach. Plaza de Armas and Alcaldia are also within half a mile (1 km).

What's nearby

  • San Juan Gate - 2 min walk - 0.2 km
  • Port of San Juan - 7 min walk - 0.6 km
  • Castillo San Felipe del Morro - 12 min walk - 1.0 km
  • Pan American Pier - 3 min drive - 2.4 km
  • Puerto Rico Convention Center - 7 min drive - 5.1 km

Getting around

  • Domenech Station - 12 min drive
  • Luis Munoz Marin Intl. Airport (SJU) - 35 min drive

Restaurants

  • ‪Barrachina - ‬2 min walk
  • ‪Starbucks - ‬1 min walk
  • ‪Cafe El Punto - ‬2 min walk
  • ‪El Batey - ‬2 min walk
  • ‪El Meson Sandwiches - ‬1 min walk

About this property

Palacio Provincial San Juan, Curio Collection by Hilton

3.5-star adults-only hotel near Port of San Juan
Palacio Provincial San Juan, Curio Collection by Hilton offers its guests an outdoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include meeting rooms and coworking spaces. A rooftop terrace, a library, and multilingual staff are also featured at the business-friendly Palacio Provincial San Juan, Curio Collection by Hilton.

This 3.5-star San Juan hotel is smoke free.

  • 43 guestrooms or units
  • Meeting rooms
  • Terrace on the roof
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Library
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Palacio Provincial San Juan, Curio Collection by Hilton offers 43 air-conditioned accommodations with safes and complimentary bottled water. 43-inch Smart televisions come with premium cable channels and Netflix. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and hair dryers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: USD 15 to 20 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Gym
  • Library
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 43-inch smart TV with premium cable channels
  • Hulu
  • Netflix
  • Streaming services

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Late-night room service

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email 2 weeks before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per accommodation, per stay, plus a deposit of USD 100 per stay
  • Only dogs are allowed
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 59.95 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Concierge service
  • Faxes
  • Fitness center access
  • Housekeeping
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Partner property beach club access
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 15 to 20 per person
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. 

We should mention

  • Pool access available from 7:00 AM to 7:00 PM.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Palacio Provincial
Palacio Provincial Adults Only
Palacio Provincial San Juan Curio Collection by Hilton
Palacio Provincial San Juan, Curio Collection by Hilton Hotel
Palacio Provincial San Juan, Curio Collection by Hilton San Juan

Palacio Provincial San Juan, Curio Collection by Hilton Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 529 out of 728 reviews
Rating 8 - Good. 113 out of 728 reviews
Rating 6 - Okay. 44 out of 728 reviews
Rating 4 - Poor. 20 out of 728 reviews
Rating 2 - Terrible. 22 out of 728 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

GLORIA

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Above my expectations
Stayed 2 nights in Jan 2025

10/10 Excellent

Rushain

Liked: Cleanliness, staff & service, property conditions & facilities
I will be staying here my next time in Puerto Rico!
Stayed 3 nights in Sep 2024

10/10 Excellent

Dyneen

Stayed 2 nights in Nov 2024

8/10 Good

douglass

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

8/10 Good

Marta

Liked: Staff & service, property conditions & facilities, room comfort
Cute, but expensive
The Palacio is a decent adults only hotel in historic Old San Juan. It’s been there a while so it’s pretty old and shows it. While cute, it’s not worth $500 a night. Children were still allowed in the restaurant, the bathroom could be cleaner with the shower door working better, and the noise level inside the room is pretty loud as you can hear the street music a block away. The staff was very accommodating and the beds were super comfortable, though. The rooftop pool and bar were good, if you use them, and the restaurant staff was great, too.
Stayed 1 night in Dec 2024

10/10 Excellent

Karen Lynn

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Poorly managed property definitely not upscale.
Not a Curio Collection standard. Lack of customer service and attention to detail. Check-in was chaotic, the room was not ready by 3pm, zero explanation about the property and amenities. The roof pool area never had towels available. The bed was not comfortable and little details like hangers to dry the towels were missing in the bathroom. A 3 star property priced as a 5 star.
Stayed 3 nights in Dec 2024

10/10 Excellent

Fabiana

Travelled with family
Liked: Amenities
excelente servicio al cliente
Stayed 1 night in Nov 2024

10/10 Excellent

Roxanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short but sweet
Great staff, nice bed, Molton Brown bath products, great rooftop pool area.
Stayed 2 nights in Nov 2024

8/10 Good

Beth Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel with a rooftop pool.
Stayed 4 nights in Nov 2024

10/10 Excellent

Myra

Liked: Cleanliness, staff & service, property conditions & facilities
We loved Palacio! Everything about the property felt grand.The service was top-notch and accomodating. Right in the heart of Old San Juan's Plaza!
Stayed 2 nights in Nov 2024

10/10 Excellent

Liling

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

Silvia

Business traveller
Restaurant staff sluggish
Stayed 3 nights in Nov 2024

10/10 Excellent

Daniel

Stayed 1 night in Oct 2024

10/10 Excellent

Danny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 3 nights in Nov 2024

10/10 Excellent

Jose, Gurabo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous hotel
Stayed 3 nights in Sep 2024

10/10 Excellent

Ruth

Stayed 5 nights in Oct 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Palacio, a hotel located in a beautiful historic building, was an excellent choice for our stay in San Juan. Our basic criteria for rating a hotel is simple; bed, shower and location. In all these respects the Palacio excelled. That is not to say it was flawless. The room was relatively loud. You are in the heart of old San Juan after all. If street noise bothers you, request a room on the second floor. The hotel restaurant was mediocre. We experienced rainy days throughout our stay and the restaurant was partially uncovered. That meant splashing water. The intense action of the overhead fans meant that our food was cold almost immediately. These are admittedly small issues and the overall excellence of the staff overcame them. Our plans were continuously changing and the staff assisted us repeatedly. Despite the uncertain weather and our small complaints, we recommend highly.
Stayed 5 nights in Oct 2024

8/10 Good

Kristen

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The grounds were great! However, the bathroom and bedroom left much to be desired. Otherwise, the convenience of everything and the staff were FANTASTIC!
Stayed 4 nights in Aug 2024

10/10 Excellent

Keshia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel.
Stayed 4 nights in Jun 2024

4/10 Poor

Talencia

Travelled with group
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
Upon paying for my stay I was over charged and the property refused to refund the additional funds.
Stayed 4 nights in Oct 2024

8/10 Good

Shakhriyor

Stayed 3 nights in Sep 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful, very welcoming atmosphere. Right in the heart of Old San Juan, within walking distance of everything. Then, after we left, we discovered we had left some medication in the fridge, and they same-day couriered it to our current location at no charge to us.
Stayed 2 nights in Sep 2024

4/10 Poor

Victoria

Travelled with partner
Disliked: Amenities
The pool is so very small, very limited space and limited seating… the pool also closes at 7pm! No late night dips in the pool or hot tub because of the limited hours. The beach is about 20 minutes away at a completely different hotel. You have to get your own transportation to the beach, an Uber was about $10-$15 each way depending on the time of day. They do set up chairs and an umbrella for you but the hotel does not provide a shuttle which is very inconvenient. The service at the hotel restaurant was terrible. The pillows were horrible and we even requested more, but it didn’t help. The a/c didn’t feel very cool in the room and overnight we would break out in a sweat. I would not stay here again.
Stayed 3 nights in Sep 2024