Note fondée sur 28 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,2 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Wall
Publié le 10 sept. 2024 sur Expedia
Exactly what I wanted, not for everyone.. wonderful private property right on the water and we loved that wildness so much !!!perfect for comunicación with Mother Nature.
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Picuas Village 🏘, Gestion de l’hôtel
Thank you for your wonderful feedback! We’re thrilled to hear that our property provided the perfect connection with nature that you were seeking. It’s great to know you enjoyed the privacy and the natural surroundings. We hope to welcome you back for another serene experience soon!
par un voyageur
Publié le 18 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Daniela Avila , Gestion de l’hôtel
thank you for leaving a review..
par un voyageur
Publié le 5 juill. 2024 sur Expedia
An amazing experience.
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Daniela Avila , Gestion de l’hôtel
Hi Carlos, Thank you so much for your kind words! We’re thrilled to hear you had an amazing experience with us. It’s always our goal to provide our guests with exceptional service and memorable stays. If there’s anything specific you enjoyed or any suggestions you have, we’d love to hear them. We look forward to welcoming you back in the future!
par un voyageur
Publié le 1 juill. 2024 sur Expedia
The stay was great only concerns was that one of the bedrooms doors wouldn't lock so didn't feel like it was very safe, and the bedframe was broken (which they came and fixed right away) and if the property is fixed meaning the doors lock, I'd definitely stay again. And I do recommend it as the place is close to every basically and the view it's amazing as well.
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Daniela Avila , Gestion de l’hôtel
HI Yalitssa, Thank you for sharing your feedback with us. We’re delighted to hear that you enjoyed your stay overall and appreciated the location and viewes. I’m truly sorry to hear about the issues you encountered with the bedroom door and bedframe. Safety and comfort are top priorities for us, and I’m glad our team was able to address the bedframe issue promptly, and the door lock situation is working in perfect conditions. Your recommendation means a lot to us, and we would love the opportunity to host you again!!Thank you once again for your valuable feedback and for bringing these matters to our attention.
par un voyageur
Publié le 28 juin 2024
Cat “lives on property “ peed on our stuff had kittens in our kitchen destroyed our food. Roaches in the bathrooms noises all day long cutting the yard with a weed eater all day long it was very unpleasant got food poisoning every place we went too in the surrounding areas . Would not recommend . Tried to contact the property and no service or email replies back at this time
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Daniela Avila , Gestion de l’hôtel
HI Sydney, am very sorry to hear this but, our hotel are self check in, our cleaning staff is there from 9am to 3pm and you can always call the number fot anything that you may need..
par un voyageur
Publié le 24 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Daniela Avila , Gestion de l’hôtel
Hi Hunter thank you for sharing your review...
par un voyageur
Publié le 22 mai 2024 sur Expedia
This place is amazing. Once we checked in, we instantly inquired about an extension. We could not stay for just 1 night. You have everything you need to escape from reality here. The beach is amazing to walk during low tide and when it’s high tide, the kayak is there to use. The pool (jacuzzi) was relaxing. I am definitely looking forward to staying here again.
Commentaires de Gestion de l’hôtel
25 mai 2024 par Daniela Avila, Gestion de l’hôtel
Thank you so much for your glowing review! We're thrilled to hear that you had such a fantastic time during your stay with us. It's always our goal to provide a haven where guests can truly unwind and leave the stresses of everyday life behind.We're delighted that you took advantage of our beachfront location, enjoying leisurely walks during low tide and exciting kayak adventures when the tide was high. And there's nothing quite like the soothing relaxation of our pool and jacuzzi – we're thrilled that you found them to be the perfect way to unwind.We can't wait to welcome you back for another memorable stay! If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know. Until then, take care and we'll be eagerly awaiting your return!
par un voyageur
Publié le 13 mai 2024 sur Expedia
The property was great for us on our honeymoon. The room was nice, downstairs bathroom was clean and spacious, the pool was great. The hot water for the pool/hot tub didn’t work but it wasn’t a problem. It warmed up during the day and was great to cool off in. Some minor issues with drawers getting stuck or sliding out on their own but nothing major. It would have been nice to know that maintenance workers would show up from time to time before hand so my wife wasn’t caught off guard by a random individual on the back deck but just adding a note in the check in text message would be perfect for future guests. 7/10 and would be happy to stay there again.
Commentaires de Gestion de l’hôtel
25 mai 2024 par Daniela Avila, Gestion de l’hôtel
Thank you for sharing your feedback with us! We're honored that you chose our property for your honeymoon and are thrilled to hear that you had an enjoyable stay overall.We're glad that you found your room comfortable and the downstairs bathroom clean and spacious. It's wonderful to hear that you were able to make use of the pool despite the hot water issue – sometimes a refreshing dip can be just as invigorating!We apologize for the minor issues you experienced with the drawers and for any inconvenience caused by unexpected maintenance workers. Your suggestion to include a note in the check-in text message is greatly appreciated, and we will definitely take that into consideration to ensure a smoother experience for future guests.We value your feedback and hope to have the opportunity to welcome you back for another stay in the future. If there's anything else we can do to enhance your experience next time, please don't hesitate to let us know
par un voyageur
Publié le 8 mai 2024 sur Hotels
The pool was dirty throughout my whole stay, couldn’t even use it nor my daughters. The lock on one of the rooms was broken. Anyone can access the property. The kayak was gone and a cooler appeared out of no where. The downstairs toilet broke. Then I ask for more hours at the property because my flight was delayed and they wanted to charge me a whole night even tho I complained about the pool and the lock on one of the rooms. No fast response either and the lack of customer service! Overall terrible. The only one who was very nice and helpful was the maid who is also under pay for cleaning and maintaining that place. The lady tried to fix my door, something that she shouldn’t be doing, she tried cleaning the pool, also something that she is not paid to do and the pool was still dirty. Stay at your own risk. This was not the experience I wanted to have with my daughters.
Commentaires de Gestion de l’hôtel
25 mai 2024 par Daniela Avila, Gestion de l’hôtel
I'm truly sorry to hear about your disappointing experience during your stay. It's disheartening to learn that the pool was not clean and that you encountered issues with the lock on one of the rooms, the availability of amenities like the kayak, and the maintenance of the property in general.Your concerns regarding security and the condition of the property are valid and deeply concerning. We take the safety and comfort of our guests very seriously, and it's clear that we fell short of your expectations in this regard.Regarding your request for extended hours due to a delayed flight, I apologize for any miscommunication or inconvenience caused by our response. We understand the frustration of unexpected delays and should have been more accommodating given the circumstances.Your feedback regarding our staff is greatly appreciated. We rely on the dedication and hard work of our team to provide excellent service, and I'm glad to hear that the maid went above and beyond to assist you despite the challenges.Please know that we take your feedback seriously and will address these issues internally to prevent similar experiences in the future. If there's anything we can do to make amends or improve your perception of our property, please don't hesitate to reach out. Your satisfaction is our top priority, and we value your input as we strive to provide better experiences for all our guests.
par un voyageur
Sunrise Glory
Publié le 24 avr. 2024 sur HotelsOverall it was a very nice rental. Despite some of the reviews i decided to stay and experience it for myself. It was exactly what i was hoping for and what i needed. There was hot water, clean blankets and we were able to use the kitchen daily to make breakfast. The Villa has open kitchens to the deck but the bedrooms lock with a key that is provided. The views are beautiful and the AC works great. The location is very private but close to Fajardo and Luquillo. The beaches are within driving distances. I would recommend this stay and cant wait to plan my next stay at the villa.
Commentaires de Gestion de l’hôtel
25 mai 2024 par Daniela Avila, Gestion de l’hôtel
It's wonderful to hear that your experience at the rental exceeded your expectations and provided exactly the kind of getaway you were hoping for! We're thrilled that you found everything to your liking, from the amenities like hot water and clean blankets to the convenience of the kitchen for preparing breakfast.It sounds like the villa's layout and amenities suited your needs perfectly, with the open kitchens and private bedrooms providing a comfortable and enjoyable stay. And we couldn't be happier that you appreciated the beautiful views, efficient AC, and convenient location close to Fajardo and Luquillo.Thank you for recommending our rental to others, and we're already looking forward to hosting you again for your next stay. If there's anything specific you'd like to see or experience during your next visit, please let us know – we're here to make your future stays just as enjoyable as this one!
