Ratings based on 1,001 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 23, 2024 on Expedia
Very nice hotel. Great Oceanfront view. Food and drinks were great. Waking distance to other food and clothing stores. We enjoyed our entire experience and stay
Comment from Hotel Management
Aug. 24, 2024 by csanc269, Hotel Management
Thank you for your feedback. We appreciate your business
by A traveller
Posted Aug. 23, 2024 on Expedia
Stood at Stellaris for my sisters 21st birthday this year (2024) and it was absolutely amazing. The service was immaculate and the facilities breathtaking. A short walk to Walmart, Wendy’s, church’s chicken, Taco Bell or Pizza Hut. And also a short walk to La Placita. A $5 cab to districto t-mobile. Absolutely amazing stay, amazing location, amazing hotel.
Comment from Hotel Management
Aug. 24, 2024 by csanc269, Hotel Management
Thank you for your feedback. We appreciate your business
by A traveller
Posted Aug. 23, 2024 on Expedia
The property is under remodeling, a lot of noise and dust in the lobby and pool areas, the staff is very friendly, the room was quite arranged, with some cosmetic details, etc.
The beach is not good for bathing, a lot of waves and strong currents, the flag of danger is permanent
Comment from Hotel Management
Aug. 24, 2024 by csanc269, Hotel Management
We sincerely apologize for the subpar experience encountered during your recent stay. Your feedback is invaluable to us, and we deeply regret that we fell short of meeting your expectations. Please rest assured that we are taking immediate action to address these issues and prevent similar occurrences in the future. We value your patronage and hope to have the opportunity to restore your confidence in our hotel on your next visit.
by A traveller
Posted Aug. 20, 2024 on Expedia
I enjoyed everything about it!!!
Comment from Hotel Management
Aug. 20, 2024 by csanc269, Hotel Management
Thank you for your feedback. We appreciate your business.
by A traveller
Posted Aug. 19, 2024 on Hotels
The atmosphere was fantastic. Had two days with no amenities open because of the storm heading into Puerto Rico but after that we had a great time. One incident with bedbugs in our room has us with annoying bug bites all over our body.
Comment from Hotel Management
Aug. 20, 2024 by csanc269, Hotel Management
Thank you for your feedback. We appreciate your business.
by A traveller
Posted Aug. 19, 2024 on Expedia
There should have been a notification sent to patrons regarding the construction. One elevator worked and the room smelled mildew ish. The staff were all great and super helpful but the amenities were lacking. The price was not worth it.
Comment from Hotel Management
Aug. 20, 2024 by csanc269, Hotel Management
Dear Courtney. We sincerely apologize for the subpar experience encountered during your recent stay. Your feedback is invaluable to us, and we deeply regret that we fell short of meeting your expectations. Please rest assured that we are taking immediate action to address these issues and prevent similar occurrences in the future. We value your patronage and hope to have the opportunity to restore your confidence in our hotel on your next visit.
by A traveller
Posted Aug. 19, 2024 on Expedia
Upon arriving to the hotel we were told that the pool view room we booked months in advance had a leak, so we were upgraded to a suite. The suite was not an upgrade. Just a couch with a pull out plastic mattress. No bedding. No pillows. We complained and were moved to a pool view room with one king bed, we booked 2 queens as we had 2 guests. They said they would bring a roll away bed - they never did. The food menus aren’t great, overpriced, and taste of the food is average. Very little options for children. The pool was always over crowded. By 3pm it was disgustingly dirty. Plastic cups, trash, napkins, hair floating in the water. Visible dirt on the bottom. Staff were never on the same page. You could ask the same question to multiple people and get all different answers. There was also construction happening in the lobby and in common areas of the hotel. We were not warned of this and I would have booked somewhere else had I know. Overall, this resort is not worth the money, especially if you plan to bring children.
Comment from Hotel Management
Aug. 19, 2024 by csanc269, Hotel Management
Dear Jason, we sincerely apologize for the subpar experience encountered during your recent stay. Your feedback is invaluable to us, and we deeply regret that we fell short of meeting your expectations. Please rest assured that we are taking immediate action to address these issues and prevent similar occurrences in the future. We value your patronage and hope to have the opportunity to restore your confidence in our hotel on your next visit.
by A traveller
Posted Aug. 18, 2024 on Expedia
Simply amazing!! My husband and I truly enjoyed our stay. Staff were friendly and attentive, the rooms and facilities were clean. Beachfront property with plenty of chairs and umbrellas available. We would definitely stay here again.
Comment from Hotel Management
Aug. 19, 2024 by csanc269, Hotel Management
Thank you for your feedback. We appreciate your business.
by A traveller from staten island
Posted Aug. 18, 2024 on Expedia
The hotel was under construction. None of the amenities were available. It was such a nuisance for myself and my kids. The door to my room didnt lock unless i pushed closed. The room itself had a smell of mildew or mold. The moisture from the outside had the floors so moist. The pool area was so slippery we slipped all day. Just not a pleasant stay at all.
Comment from Hotel Management
Aug. 18, 2024 by csanc269, Hotel Management
Dear Victor. We sincerely apologize for the subpar experience encountered during your recent stay. Your feedback is invaluable to us, and we deeply regret that we fell short of meeting your expectations. Please rest assured that we are taking immediate action to address these issues and prevent similar occurrences in the future. We value your patronage and hope to have the opportunity to restore your confidence in our hotel on your next visit.
by A traveller
Posted Aug. 17, 2024 on Expedia
Great hotel and service. Hotel staff were very friendly and ready to help. We were there through Hurrcane Ernesto and hotel did everything they could to help.
One bad note was the reservations department were very unhelpful went we asked if we could extend the stay due to a flight cancellation because of the storm.
Everything else was great, the pool and the beach are great.
Comment from Hotel Management
Aug. 18, 2024 by csanc269, Hotel Management
Thank you for your feedback. We appreciate your business.
