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Hotel Rumbao, a Tribute Portfolio Hotel

4.0 star property
4-star hotel near Pier 3

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Photo gallery for Hotel Rumbao, a Tribute Portfolio Hotel

Exterior
Land view from property
Outdoor pool
Exterior
Premium bedding, down comforters, pillowtop beds, in-room safe

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Bar
  • Room service

Explore the area

Map
100 Brumbaugh Street, San Juan, Puerto Rico, 00901
  • Port of San Juan
    ‪4 min walk‬
  • Castillo San Felipe del Morro
    ‪4 min drive‬
  • Pan American Pier
    ‪7 min drive‬
  • San Juan (SJU-Luis Munoz Marin Intl.)
    ‪29 min drive‬

Room options

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 Bedroom

Premium bedding, down comforters, pillowtop beds, in-room safe

Junior Suite, 1 Bedroom

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Bay View

Room, 1 King Bed, Bay View

Room, 1 King Bed, Bay View

  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Balcony, Bay View

Premium bedding, down comforters, pillowtop beds, in-room safe

Suite, 1 Bedroom, Balcony, Bay View

  • Bay view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed (View)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed (View)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, City View

Suite, 1 Bedroom, City View

Suite, 1 Bedroom, City View

  • Sleeps 4
  • 2 Double Beds

About the area

San Juan

City center stay.With a stay at this Old San Juan hotel, you'll be steps from Pier 3 and Teatro Tapia. Pier 1 and Port of San Juan are also within half a mile (1 km).

What's nearby

  • Pier 1 - 3 min walk - 0.3 km
  • Port of San Juan - 4 min walk - 0.4 km
  • Castillo San Felipe del Morro - 4 min drive - 2.0 km
  • Puerto Rico Convention Center - 5 min drive - 4.4 km
  • Pan American Pier - 7 min drive - 5.1 km

Getting around

  • Domenech Station - 10 min drive
  • Luis Munoz Marin Intl. Airport (SJU) - 29 min drive

Restaurants

  • ‪Raíces - ‬2 min walk
  • ‪Cayo Caribe - ‬3 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Muelle 13 - ‬2 min walk
  • ‪Café Cola'o - ‬1 min walk

About this property

Hotel Rumbao, a Tribute Portfolio Hotel

4-star hotel near Pier 3
Hotel Rumbao, a Tribute Portfolio Hotel offers its guests an outdoor pool, a hot tub, and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Event space at this hotel measures 5973 square feet (555 square meters) and includes conference space. A terrace, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Hotel Rumbao, a Tribute Portfolio Hotel. For a fee, parking is available.

This 4-star San Juan hotel is smoke free.

  • 245 guestrooms or units
  • 9 levels
  • Meeting rooms
  • 5973 sq ft of conference space
  • 555 sq m of conference space
  • Conference space
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Computer for guest use
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hotel Rumbao, a Tribute Portfolio Hotel offers 245 accommodations with laptop-compatible safes and coffee/tea makers. Pillowtop beds feature down comforters and premium bedding. 42-inch LCD televisions come with premium satellite channels and pay movies. Bathrooms include shower/tub combinations, slippers, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. Refrigerators, hypo-allergenic bedding, and change of towels can be requested. Housekeeping is provided daily.

Languages

English, Spanish

Similar properties

Beach nearby, beach towels

Hilton Garden Inn San Juan Condado

  • Pool
  • Hot tub
  • Spa
  • Free WiFi
4.4 out of 5, Excellent, 709 reviews
The price is CA $305
CA $386 total
includes taxes & fees
May 4 - May 5
Hilton Garden Inn San Juan Condado

Property amenities

Family friendly

  • Outdoor pool
  • Refrigerator on request
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Secured, covered self parking on site (USD 15 per day)
  • Secured, covered valet parking on site (USD 27.88 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends
  • A bar/lounge
  • A restaurant

Things to do

  • 24-hour gym
  • Hot tub
  • Outdoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 42-inch LCD TV with premium cable/satellite channels
  • Pay movies

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Refrigerator on request

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 30
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: USD 30
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 125.00 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Pets cannot be left unattended
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 50.0 per night.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 38.15 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self parking fee: USD 15.00 per day (in/out privileges)
  • Covered valet parking fee: USD 27.88 per night (in/out privileges)
  • Pet fee: USD 125.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in fee: USD 30 (subject to availability)
  • Late check-out fee: USD 30 (subject to availability)
  • Rollaway bed fee: USD 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. Noise-free guestrooms cannot be guaranteed.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM.
  • Children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Old San Juan Casino
Old Sheraton
Old Sheraton Hotel
Sheraton Old
Sheraton Old Hotel & Casino
Sheraton Old San Juan
Sheraton Old San Juan Casino
Sheraton Old San Juan Hotel & Casino
Sheraton San Juan Casino
Old San Juan Sheraton
San Juan Sheraton
Sheraton Old San Juan Hotel And Casino
Sheraton Old San Juan Hotel San Juan
Sheraton San Juan
Sheraton Old San Juan Hotel
Sheraton Old Hotel

Hotel Rumbao, a Tribute Portfolio Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 585 out of 860 reviews
Rating 8 - Good. 156 out of 860 reviews
Rating 6 - Okay. 59 out of 860 reviews
Rating 4 - Poor. 24 out of 860 reviews
Rating 2 - Terrible. 36 out of 860 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

THOMAS, Rockford

Disliked: Staff & service
Stayed 1 night in Feb 2025

8/10 Good

NICOLE, MANORVILLE

Stayed 1 night in Jan 2025

10/10 Excellent

Candace, New Rochelle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed for one night, before leaving for a cruise (it ended up being right in front of the hotel) Restaurant can be skipped, there are too many other places to try! Pool was small, but all we needed. The woman checking me in saw i had two youg kids, and gave us a room on the same floor as the pool - so sweet of her! There's a Walgreens on the first floor, where you can stock up for a cruise, if that's why you're there.
Stayed 1 night in Nov 2024

8/10 Good

Jesus Ernesto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel pre or post cruise. We were able to walk across the street to board. While restaurant was excellent also close to so many Old San Juan businesses. Excellent customer service.
Stayed 2 nights in Dec 2024

8/10 Good

Juan

Stayed 3 nights in Dec 2024

10/10 Excellent

Martha

Stayed 1 night in Dec 2024

10/10 Excellent

Brandon, Cedar Rapids

Stayed 1 night in Dec 2024

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

Felix, oceanside

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is beautiful. Great job refurbishing this old hotel. Check in was a bit of a problem. We checked in at the front desk at about 3pm. Room wasn’t ready yet. Now 5:15 and still no room. We had to settle for any room they might have since we had 6pm dinner plans. We got a double queen. The room was beautiful. To make up for the Delay, we received a couple of food vouchers, we used at the small restaurant near the lobby. The breakfast was also very good. Buffet style but very good. Overall, would I stay here again? Yes. I love Old San Juan, and this hotel is in a great spot.
Stayed 1 night in Dec 2024

10/10 Excellent

Otis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

6/10 Okay

Patricia

Travelled with partner
Very dated… particularly the entry door. It looks like a door from 30 years ago. The door had to be slammed shut. Very average hotel in every way. Dining options are limited around the hotel. This hotel is far from the Pan Am pier where larger cruise ships dock. Smaller ships dock right across the street. If only I did my research.
Stayed 1 night in Dec 2024

6/10 Okay

OBINNA BYRAN

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service
Need better costumer service
Stayed 4 nights in Dec 2024

2/10 Terrible

SHARON

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
ROACHES!!!
There were roaches in our room's refrigerator. I informed the receptionist, and they asked me for photographic proof. I was leaving with my bags packed and not returning to that room to take a picture!
Stayed 1 night in Dec 2024

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

6/10 Okay

Elizabeth

Travelled with group
Disliked: Amenities, property conditions & facilities
Disappointing! TV did not work! Restaurant at hotel was not good. Hotel near cruise ships. Noisy and crowded! Maid service was unreliable. Lost power in hotel room a few times.
Stayed 6 nights in Dec 2024

2/10 Terrible

Ming

Travelled with family
Disliked: Staff & service, property conditions & facilities
We spent one night in this hotel. From the outside, it is a great hotel with great location, the front desk and all staff are very friendly. However, the room is HORRIBLE. First of all, two families came with us, both were assigned to rooms closer to the elevator while our room is the furthest possible (we have a 2-yo, if any difference from the other two families. Then there is vent in the room turned on midnight, it was absolutely loud but no air were blown out. We call the hotel, their first offer was to "tape" the blowhole, which obviously didn't work; then they offered us to another room on the same floor and nearly. That room was quiet until 6AM in the morning and its vent started to blow also, which lasted about an hour before stop.
Stayed 1 night in Dec 2024

10/10 Excellent

Geoffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In Old San Juan right by waterfront. Nice hotel, friendly staff, good bar. Room was clean and spacious. A good experience that had us wanting to stay longer, alas we had to go.
Stayed 1 night in Dec 2024

10/10 Excellent

ANTHEA

Stayed 1 night in Dec 2024

8/10 Good

Irena

Stayed 3 nights in Dec 2024

4/10 Poor

Gabriel

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
The best and only advantage is its location to the Cruise piers(1-3 piers). The services that they offer are mediocre at best Our room lock was not screwed well. I had to screw the casing of the lock. -The coffee maker was broken -Room's thermostat was fixed too cold When we complained that the coffee machine was broken, they gave me a voucher for the cafeteria, but the young lady in charge refused to honor it. I had to go up again two stories to ask the front desk to call the cafeteria attendant. She reluctantly served me, after a half hour wait.
Stayed 1 night in Dec 2024

10/10 Excellent

Everly

Stayed 1 night in Dec 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Michelle

Stayed 1 night in Dec 2024

10/10 Excellent

Dario, Miami

Stayed 1 night in Dec 2024