Note fondée sur 847 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
3,9 Service et personnel
3,3 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 16 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 mars 2024 par Helen - Reservations , Gestion de l’hôtel
Thank you for staying with us! We appreciate sharing your positive feedback, we are glad to know you had an excellent stay.
par un voyageur de Mayaguez
Publié le 19 sept. 2024 sur Expedia
Used to be great..
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Lemuel, Gestion de l’hôtel
Evelyn, thank you for staying with us during your visit to beautiful Puerto Rico. We would like to express our sincere apologies for not meeting your expectations. We will share your feedback with our team to take corrective actions. We thank you again for your feedback and we hope to have the opportunity to serve you in the near future.
par un voyageur
Publié le 16 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Lemuel, Gestion de l’hôtel
Victor, thank you for taking time to review our property, we hope to have the opportunity to welcome you back in the future.
par un voyageur de Paterson
Publié le 16 sept. 2024 sur Expedia
This hotel is overpriced and overrated. The rooms dis not have something as significant and useful as a microwave, very inconvinient for families with small children. The building looks like it hasn't been painted in years! There are small critters and roaches roaming around when you turn on your light at night.
The staff is not the friendliest (front desk).
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Lemuel, Gestion de l’hôtel
Jorge, thank you for staying with us during your visit to beautiful Puerto Rico. We would like to express our sincere apologies for not meeting your expectations. We will share your feedback with our team to take corrective actions. We thank you again for your feedback and we hope to have the opportunity to serve you in the near future.
par un voyageur
Convención 2024
Publié le 15 sept. 2024 sur HotelsEn realidad todo estuvo excelente, me encantó!!!
Se lo recomendaría a mis amistades .
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Lemuel, Gestion de l’hôtel
Martha, gracias por hospedarse con nosotros en el icónico Hotel Condado Plaza y tomar de su tiempo para compartir su grata experiencia durante su reciente estadía en nuestra propiedad. Su opinión es importante para nosotros y sus comentarios son discutidos con nuestro personal para así poder mejorar nuestro servicio. Nos deleita saber que su estadía fue una placentera, trabajamos fuerte para proveer un servicio de primera y nuestro compromiso es que su estadía sea una memorable. Esperamos tener la oportunidad de volver a servirles en un futuro cercano.
par un voyageur
Publié le 13 sept. 2024 sur Expedia
It’s was a nice hotel to stay for the weekend “ fun definitely coming back
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Reservations, Gestion de l’hôtel
Thank you for staying with us! We look forward to seeing you again.
par un voyageur
Publié le 13 sept. 2024 sur Expedia
When I walk in my room smelled a little funny but I said to my self it a island and the humidity is high, the next morning I was making my bad and found mold on my pillows and window curtain. Immediately went to the front desk, manager switched my room.. I he second room was very clean and smelled very nice.
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Reservations, Gestion de l’hôtel
Thank you for staying with us! We are glad to hear that you enjoyed your stay and Front Desk was able to help during your stay. Thank you for your feedback.
par un voyageur
Publié le 12 sept. 2024 sur Expedia
Great stay
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Lemuel, Gestion de l’hôtel
Nellie, thank you for review and 5-star rating, we hope to see you back soon.
par un voyageur
Publié le 10 sept. 2024 sur Expedia
My husband and I have stayed at this hotel 6 times over the past 18 months because we enjoy the view and the easy access to the beach. However, during our most recent stay. I’ve never been in such an uncomfortable and embarrassing situation.
Everything started because we couldn’t get hot water in our room to take a shower, and when we tried calling the front desk, no one answered. So we decided to go to the reception in person to address the issue.
When we arrived to the reception, the doorman, CESAR, told us he would inform the engineer. I insisted on being moved to another room because we need shower right away, but instead of handling the situation professionally, he made jokes and did not take my concerns seriously. He started touching my husband's arms and acting as if he was flirting with him, laughing and making light of the situation. I even doubt if he was sobered.
I’ve never been in such an uncomfortable and embarrassing situation. Despite clearly seeing that I was upset, he continued with his inappropriate behavior. This lack of respect for guests is unacceptable, and we will never stay at this hotel again. The staff should show professionalism and respect towards their guests.
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Lemuel, Gestion de l’hôtel
Mariane, thank you for staying with us during your visit to beautiful Puerto Rico. We would like to express our sincere apologies for not meeting your expectations. We will share your feedback with the appropriate parties to ensure similar situations do not happen again and that we take corrective actions. Our team members are committed to deliver memorable experiences and take pride of the work they do. We thank you again for your feedback and we hope to have the opportunity to serve you in the near future.
par un voyageur
Publié le 10 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Lemuel, Gestion de l’hôtel
Angela, thank you for feedback, we apologize for not meeting your expectations, we hope to have an opportunity to serve you in the future.
