Ratings based on 972 Guest Reviews
Hear it directly from our travellers
3.7 Room cleanliness
4.1 Service & staff
3.4 Room comfort
3.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Sep. 19, 2024 on Expedia
I loved the place, it's close to the
Beach and around there are many restaurants the view is beautiful
by A traveller
Posted Sep. 19, 2024 on Expedia
by A traveller
Posted Sep. 18, 2024 on Expedia
Comment from Hotel Management
Sep. 19, 2024 by The Wave Hotel , Hotel Management
Thank you so much for the fantastic 5-star review! We're thrilled to hear that you had a wonderful experience with us. We're glad that our location and proximity to the beaches met your expectations. It's great to know that you enjoyed your stay. We appreciate your kind words and hope to welcome you back again soon! If there is anything else we can do to make your next stay even better, please don't hesitate to let us know. Thank you again for choosing our hotel!
by A traveller
Posted Sep. 17, 2024 on Expedia
Right next to the highway, right down the street from santurce, right down the street from a lot of things! Lol
Comment from Hotel Management
Sep. 17, 2024 by The Wave Hotel , Hotel Management
Thank you so much for your 5-star review! We're pleased to hear that our convenient location near the highway and in close proximity to Santurce and other attractions met your expectations. We appreciate your feedback and hope to welcome you back again soon! If there's anything else we can do to make your next stay even better, please let us know. Safe travels!
by A traveller
Not too good, not too bad… need to improve
Posted Sep. 16, 2024 on HotelsGood service of the hotel staff and great habdycap access in the room/bathroom, but no parking for people with disabillity, no access for wheelchair to the jacuzzi (roof), the telephone is out of service.
Comment from Hotel Management
Sep. 17, 2024 by Front Desk, Hotel Management
Thank you for your feedback. We’re glad you appreciated the service and the accessibility features in the room. We’re actively working on improving our facilities for guests with disabilities, including wheelchair access to the rooftop. We apologize for any inconvenience and appreciate your patience as we make these enhancements.
by A traveller
Posted Sep. 16, 2024 on Expedia
I really enjoyed the rooftop space and being able to walk around the area
Comment from Hotel Management
Sep. 17, 2024 by Front Desk, Hotel Management
Thanks for your feedback, Kevon! We’re glad you enjoyed the rooftop space and the local area. It’s great to hear you had a good time exploring. We hope to welcome you back soon!
by A traveller
Posted Sep. 16, 2024 on Expedia
My family loves this place
Comment from Hotel Management
Sep. 17, 2024 by Front Desk, Hotel Management
Thanks for the great review, Melvin! We’re thrilled to hear that your family loves staying with us. We look forward to welcoming you back for your next visit!
by A traveller
Posted Sep. 15, 2024 on Expedia
I really liked that the property had 24 hour service. Not that I was up all night, lol. But it was very reassuring that if I was in need of something in the middle of the night, someone would be there to help. The front desk was very kind and accommodating. I arrived very early to check in (I needed to get out of the humidity for a bit) and although I did have to wait a little while, they let me check in at least an hour prior. They even let me leave my luggage at the desk so I didn’t have to lug it around if I did leave the property. They do give you a check in ticket. That way no one else can claim your belongings later. I was able to get my “VIP drink” and they also let you borrow beach towels upon request. Just be sure to return it the same day. My room was always very clean upon returning from site seeing and they have drinks and sandwiches available in the lobby incase one comes back hungry or thirsty from all the site seeing. I really enjoyed my stay and I believe others will as well :-)
Thank you to everyone at The Wave!
Comment from Hotel Management
Sep. 17, 2024 by Front Desk, Hotel Management
Thank you so much for your detailed and positive review, La Shona! We're thrilled that you enjoyed the 24-hour service and found the front desk staff helpful and accommodating. It's great to hear that you appreciated the early check-in and the amenities we offer, like the beach towels and the lobby snacks. Your kind words about our team and your stay mean a lot to us. We look forward to welcoming you back to The Wave in the future!
by A traveller
Posted Sep. 12, 2024 on Expedia
Comment from Hotel Management
Sep. 13, 2024 by The Wave Hotel , Hotel Management
Gracias por tomarse el tiempo de dejar una reseña sobre su reciente estancia en nuestro hotel. Nos complace saber que disfrutó de su experiencia y le agradecemos por reconocer la calidad de nuestro servicio. Esperamos poder recibirle nuevamente en el futuro y seguir brindándole una excelente atención.
by A traveller
Posted Sep. 11, 2024 on Expedia
Comment from Hotel Management
Sep. 12, 2024 by The Wave Hotel , Hotel Management
We appreciate you sharing your thoughts on your recent stay at our hotel. Thank you for acknowledging our satisfactory service. We apologize for any aspects that may have fallen short of your expectations and will use your feedback to make improvements. We hope to have the chance to exceed your expectations in the future. Thank you for choosing to stay with us.
