Note fondée sur 488 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,4 Service et personnel
4,5 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 11 sept. 2024 sur Hotels
bel hotel. il manquait juste un grand miroir dans la chambre
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Luigi Simoni General Manager, Gestion de l’hôtel
Dear Guest,thank you for your kind feedback and your precious suggestion.We hope to welcome you again soon.Kind regards,Luigi SimoniGeneral Manager
par un voyageur
Publié le 8 juill. 2024 sur Hotels
Accueil très chaleureux
Chambre confortable et propre
Commentaires de Gestion de l’hôtel
16 juill. 2024 par Luigi Simoni General Manager, Gestion de l’hôtel
Dear Anne-Marie,we would like to thank you for precious and kind opinion.We hope to welcome you back soon.Best regards,Luigi SimoniGeneral Manager
par un voyageur
Publié le 18 avr. 2024 sur Hotels
Le restaurant très basique, le soir très chaud dans la chambre car impossible d’allumer la climatisation (avec un bébé très difficile pour l’endormir) et le dernier matin pas d’eau chaude pour la douche
Commentaires de Gestion de l’hôtel
20 avr. 2024 par Loredana Saturno General Manager, Gestion de l’hôtel
Dear Diana, thank you for your review following your recent stay at the UNAHOTELS Bologna San Lazzaro.We are truly sorry for not being able to guarantee the service that we want and we are used to offer to our guest, especially we regret for the problem of hot water.Once again we’re sorry for any inconvenience you may have had during your stay and we hope to have the opportunity to welcome you again.With best wishesLoredana SaturnoGeneral Manager
par un voyageur
Très bon hôtel
Publié le 16 juill. 2023 sur HotelsTrès bon rapport qualité prix
Commentaires de Gestion de l’hôtel
2 août 2023 par Loredana Saturno General Manager, Gestion de l’hôtel
Dear Guest,thank you very much for your kind review.With best regardsLoredana SaturnoGeneral Manager
par un voyageur
Visite clients
Publié le 17 juin 2023 sur Hotelsconvenable, sans plus
Commentaires de Gestion de l’hôtel
14 juill. 2023 par Loredana Saturno - General Manager, Gestion de l’hôtel
Dear Carlo,thank you for sharing your experience with UNAHOTELS Bologna San Lazzaro, come back to visit us soon!Kindest regards
par un voyageur
Bonne adresse
Publié le 4 nov. 2019 sur HotelsBon restaurant, belle chambre propre
Petit déjeuner copieux
Commentaires de Gestion de l’hôtel
8 nov. 2019 par Michele Testa- Direttore, Gestion de l’hôtel
Dear Mr Jean, thank you very much for your review. We are glad that your stay was satisfying. We hope to welcoming you back With best regards,
par un voyageur
Publié le 27 sept. 2019 sur Expedia
rien horriblement cher literie defoncée salle de bain sale
Commentaires de Gestion de l’hôtel
4 oct. 2019 par Michele Testa, Gestion de l’hôtel
Gentile Ospite,
desideriamo ringraziarLa per aver dedicato parte del Suo tempo recensendo la nostra struttura, consentendoci così di monitorare la qualità dei nostri servizi.
Preso atto del Suo giudizio, Le siamo grati per averci fatto notare ciò che non ha reputato all’altezza dei nostri standard. La Sua opinione costituisce un’opportunità per migliorarci costantemente con l’obiettivo di soddisfare completamente le Sue attese in occasione del Suo prossimo soggiorno.
Augurandoci di averLa presto nuovamente nostro ospite, Le porgiamo i più cordiali saluti,
Michele Testa - Direttore
par un voyageur
Publié le 4 août 2019 sur Hotels
Hôtel bien situé près de la sortie d'autoroute. Bon restaurant. Petite ville aux alentours bien sympatique. Nous avons passé une nuit. A recommander.
Commentaires de Gestion de l’hôtel
7 août 2019 par Michele Testa Direttore, Gestion de l’hôtel
Anna, nous vous remercions pour avoir choisi Unaway Bologna San Lazzaro. Merci beaucoup pour vos remarque positive. Dans l'espoir de vous revoir. Nous vous addressons nos meilleures salutations. Michele Testa Direttore
par un voyageur
Publié le 26 juin 2019 sur Expedia
Personnel hautain et désagréable, absolument pas orienté client.
Commentaires de Gestion de l’hôtel
13 juill. 2019 par Michele Testa Direttore, Gestion de l’hôtel
Dear Guest,
Thank you for your feedback.
We regret that this was your perception of our staff, normally particularly appreciated for his courtesy and welcome.
We hope that there will be an opportunity in the future to be able to welcome you again and to the best of our abilities.
Kind regards.
Michele Testa
Director
par un voyageur
it s not great but it s good ....
Publié le 13 mai 2018 sur Hotelswell it is a nice hotel ... big room since we had a suite ... away from the center but since we wanted to visit all around being close to the highway was a great thing ... very clean and quiet ... food is ok not great like i saw .. but i wanted sheets for the sofa bed asked for it three times each time no probleme , never got them ... ask for bath mat that the maid forgot never got them .. i had to ask for toilet paper one day since the maid didn t replace the use rolls ... soemtime we had to wait over 30 min just to get a drink at the bar ..no fruit salad for breakfast the last day , no secure parking , had to take 5 min each day to re comnect to the wifi . but since there was more good part i would go back there if i had to ..
Commentaires de Gestion de l’hôtel
17 mai 2018 par Michele Testa Hotel Manager, Gestion de l’hôtel
Dear Frederique,
thank you for sharing your comment with us, that helps us to improve in what we do.
We are glad to know that your stay was overall satisfying.
We pay attention to all issues you pointed out, for sharing with concerned departments.
We are sorry if in those cases we were not able to fully meet your expectations but, please, consider our reception staff at your disposal 24 hours a day, to solve any problem and give all information you may need to ensure you the best stay.
We hope to have you back soon
Best regards
Michele Testa
Hotel Maanger
