Ratings based on 235 Guest Reviews
Hear it directly from our travellers
3.6 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 19, 2024 on Expedia
They were super awesome and let us check in 2 hours early cuz we got there early The room was huge and nice The only thing bad was the air conditioning did not work at all
Comment from Hotel Management
Aug. 19, 2024 by sp, Hotel Management
Thank you, Chalise, for this sweet review. We’re so happy to hear that you love our Hotel. Your feedback has been shared with our team. and we apologize for any inconvenience or discomfort it may have caused for the air conditioning did not work we will definitely look in to that.
by A traveller
Will stay here again! Nice motel.
Posted Aug. 17, 2024 on HotelsThis was the first time I had stayed here, and I was very pleased, overall. It’s apparent that they have been making upgrades to the rooms and to the property. I’ll definitely stay here again. The location is very convenient, but is right next to the freeway, so there is some traffic noise throughout the night. Family friendly, and great for the budget conscious.
Comment from Hotel Management
Aug. 19, 2024 by sp, Hotel Management
Dear Armando, Thank you so much for your review, Your kind words about our friendly staff were truly a delight to read. We love making our guests feel warmly welcomed from the moment they arrive here at San Luis Inn and Suites. Please don't hesitate to let us know if there's anything we can do to make your next stay with us even more comfortable and relaxing. We hope you'll be back soon.
by A traveller
Posted Aug. 12, 2024 on Expedia
Property finally fixed it up. It’s very nice. The room is very clean and comfortable but parking to close to room and you can hear outside noise all day and night.
Comment from Hotel Management
Aug. 12, 2024 by sp, Hotel Management
Dear Quan, Hearing that our room facilities met your needs is great news. We're committed to maintaining a high standard of accommodation, and your feedback helps us focus on what's important to our guests. We apologize for any inconveniences for the noise outside.
by A traveller
Posted Aug. 8, 2024 on Hotels
Comment from Hotel Management
Aug. 9, 2024 by sp, Hotel Management
Dear Sterling, Hearing that you had a comfortable stay is wonderful news to us. Thank you for your positive feedback, and we look forward to welcoming you back for another.
by A traveller
Great value
Posted Aug. 7, 2024 on HotelsNice people they are respectful and reasonably priced. Motel 6 isnt as clean or as "homey" convenient restaurants on every corner a gas station near by.
Comment from Hotel Management
Aug. 7, 2024 by sp, Hotel Management
Dear Joseph, Thank you for taking a moment to share your experience at San Luis Inn & Suites. We are so pleased to hear you found service to your liking. We look forward to welcoming you back again soon.
by A traveller
Posted Aug. 6, 2024 on Hotels
Comment from Hotel Management
Aug. 7, 2024 by sp, Hotel Management
Dear Lorenzo, Thank you for sharing a review of your recent experience.
by A traveller
Posted Jul. 30, 2024 on Expedia
I booked this room due to a low price I saw on Expedia and the room was noisy, next to the freeway, the bed was soft so my back hurt, no coffee pot in the room or iron. I reserved and it was one price and my bill showed another price. It was almost double what it said when I booked the room and there was a property fee. I don't know what that was for, not to heat the cold pool.
Comment from Hotel Management
Jul. 31, 2024 by sp, Hotel Management
Dear James, Thank you for your feedback, sorry for inconvenience and we did not do any charges to you because you all ready paid to Expedia your reservation was prepaid.
by A traveller
Posted Jul. 29, 2024 on Hotels
Comment from Hotel Management
Jul. 30, 2024 by sp, Hotel Management
Dear Chelsea, We are delighted to know that you found your room comfortable and to your liking. Our goal is to provide a relaxing environment for our guests, and we're glad we achieved this for you.
by A traveller
Posted Jul. 28, 2024 on Expedia
A/C only blew air not cool air. Goodwill furniture. Cracked sink. Drywall exposed. Wi-Fi had one bar . Maybe “borrowing” the signal from another business? Overall poor BUT would be reasonable and I could deal with it better if they were not charging 4 star prices.
Comment from Hotel Management
Jul. 30, 2024 by sp, Hotel Management
Dear Patricia, Thank you very much for making time to give us feedback. We’re really sorry for the inconvenience you had. We have addressed this straight away to our staff and escalated it to the management for immediate action.
by A traveller
Posted Jul. 28, 2024 on Expedia
Checking in takes place through a small window even though there's a lobby available. No coffee. Property was very well maintained and pool was clean.
Comment from Hotel Management
Jul. 30, 2024 by sp, Hotel Management
Dear David, Thank you for your feedback and sorry for your check in from the small window but we are implementing for remodel the office so when you come next time you will see the difference.
