Ratings based on 824 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 22, 2024 on Expedia
The parking is a maze, it does not make sense when you park and get to the elevator is hard to find the location where you are at.
I asked for towels because we were 3 and the room had only 2 and the towels were gone the day after.
Comment from Hotel Management
Mar. 22, 2024 by HAMPTON INN, Hotel Management
Hola, gracias por tomarte el tiempo para compartir tu experiencia en tu reciente visita a nuestras instalaciones. Lamentamos profundamente que hayas tenido una experiencia no grata, ya que no corresponde para nada con la atencion que deseamos brindarles a nuestros huespedes.
by A traveller
Posted Mar. 18, 2024 on Expedia
There were two elevators and only one was working for my entire five night stay. It took us forever to get up and down on busy days it was a hassle. Apparently, this has been the case for a couple of months. This would be enough to not stay at this hotel if you're on a higher floor or carrying a lot of luggage. Other than that the staff the facility the rooms were clean but I wouldn't stay there again if elevator was not working.
Comment from Hotel Management
Mar. 19, 2024 by HAMPTON INN, Hotel Management
Hola, gracias por tomarte el tiempo para compartir tu experiencia en tu reciente visita a nuestras instalaciones, agradecemos tu visita y esperemos que nos vuelvan a visitar, nos hace muy felices saber que fue muy satisfactoria tu estancia, hacemos de su conocimiento que el funcionamiento de nuestro elevador ya fue reestablecido, espero en su proxima visita puedan volver a disfrutar nuestro hotel para corresponder con la atencion que deseamos brindarles a nuestros huespedes
by A traveller
Posted Mar. 17, 2024 on Expedia
Non working elevator and the service was terrible, the staff was not helpful. Even though I didn’t use the room service, I did experience how they delivered which was not safe. Too many people in one elevator and drinks being delivered uncovered.
Comment from Hotel Management
Mar. 19, 2024 by HAMPTON INN, Hotel Management
Hola, gracias por tomarte el tiempo para compartir tu experiencia en tu reciente visita a nuestras instalaciones, agradecemos tu visita yesperemos que nos vuelvan a visitar, nos hace muy felices saber que fue muy satisfactoria tu estancia, hacemos de su conocimiento que el funcionamiento de nuestro elevador ya fue reestablecido, espero en su proxima visita puedan volver a disfrutar nuestro hotel para corresponder con la atencion que deseamos brindarles a nuestros huespedes
by A traveller
Posted Feb. 10, 2024 on Expedia
Comment from Hotel Management
Feb. 13, 2024 by Juan Pablo, Hotel Management
Gracias por tu visita, estamos felices de haberte tenido en casa!! Buen viaje y hasta pronto. Hampton San Luis Potosí
by A traveller
Posted Feb. 5, 2024 on Hotels
Comment from Hotel Management
Feb. 6, 2024 by Maria, Hotel Management
Gracias por tu visita, estamos felices de haberte tenido en casa!! Buen viaje y hasta pronto. Hampton San Luis Potosí
by A traveller
Posted Jan. 30, 2024 on Expedia
There is only 1 small elevator working at the property, and there is no ETA about when the broken elevator will be fixed. It was a huge waste of time having to wait for an elevator every time we needed to get in or out of the hotel, as the small elevator has capacity for only 5 persons at a time. There was a time where we had to wait for at least 30 minutes as there was just not a spot for anybody else and we could not use the stairs because we were in the 14th room. Also, there is no A/C, hence the rooms were warmer than usual. We were added to a "wait list" to get a fan when we checked in on Saturday night, but we were not lucky enough to get a fan in our 7 day stay. Management should really do more to maintain this hotel in good condition. The staff was very attentive though, but management and the property owners just seem not to care about these issues.
Comment from Hotel Management
Jan. 31, 2024 by Francisco, Hotel Management
DearFrancisco, We are sorry that the air conditioning wasnt on service during your stay, we are working in some improvements in this area to provide the best service; we hope to have the opportunity to have you staying with us again with a renovated pool and bar. Kind Regards
by A traveller
Posted Jan. 30, 2024 on Hotels
Nice hotel, friendly, helpful staff, great breakfast, great location, right by the massive, beautiful city park, Tanga Manga. Restaurants, shops and a small casino all just steps away.
The only negative of my stay was that only 1 elevator was working for the 4 days I was there, I was told by a staff member that it had been 3 weeks with only one elevator, that is unacceptable, especially for a big name, 16 floor hotel.
Overall though, my experience was great and I will come back
Comment from Hotel Management
Jan. 31, 2024 by Jeff D, Hotel Management
We appreciate your comments and we are glad that you are satisfied with our Hotel, we are delighted to have been able to meet your expectations and we hope you continue to enjoy this your home. Thanks for trusting us!
by A traveller
Baño sucio y cobran de más sorpresivamente
Posted Jan. 16, 2024 on HotelsEl total ya incluidos impuestos eran $1,050 dólares y el Hotel Hampton cargó a mi tarjeta de crédito $1,125 dólares, es decir, me cobraron $75 dólares de más. Lo reporté a recepción pero nadie me pudo resolver y finalmente me cobraron de más.
Recepción: El personal de recepción trabaja muchísimo, hay personas que tienen turnos de más de 12 horas continuas, es inhumano que exploten de esa manera al personal, y tiene una sola persona para limpiar todas las áreas comunes que no se da abasto, el personal lo puedes ver desde las 7am hasta las 10pm y son las mismas personas trabajando más de 12 horas. Una llamada de atención para la gerencia y para los propietarios de este hotel por descuidar a sus empleados de esa manera, es muy injusto e inhumano.
Restaurante: el área de alimentos y bebidas también son muy buenos por su desayuno buffet de cada mañana.
Habitación: en el área de ama de llaves, hay un enorme problema de limpieza, te entregan la habitación muy sucia específicamente el área del baño, está realmente sucio. Aunque lo reporte en recepción, la recamarista no limpió el baño ni porque le dejé buena propina.
Estoy por pagar 20 mil pesos por mi estancia por un baño sucio que me brindaron por dicha cantidad. Sarro en el lava manos y paredes de la regadera. ¡¡¡El inodoro es lo peor con mugre negra!!!
Que triste que se vaya abajo este hotel, porque hay personal muy valioso en dicho hotel que si pone su mejor empeño en su trabajo.
Comment from Hotel Management
Jan. 16, 2024 by Luz, Hotel Management
Buenos dias Srita. Luz, Hemos revisado esta situacion y lamentamos no haber podido dar solucion en el momento a su pregunta, sin embargo el cobro que se realizo en el hotel fue correcto, ya que el tipo de cambio que se maneja es externo a cualquier banco o institucion financiera. Por otra parte nos encontramos dando segumiento a cada una de sus observaciones con el personal del hotel, esperando mejorar y brindar un servicio de calidad. Deseamos mejorar dia con dia y que nos pueda brindar la oportunidad de tenerla nuevamente en casa!Agradecemos su visitaHampton San Luis Potosi.
by A traveller
Posted Jan. 12, 2024 on Expedia
the elevator was not available
Comment from Hotel Management
Jan. 15, 2024 by Henzel , Hotel Management
We are very sorry for this inconvenience and that it will hurt your stay. We are working on the hotel facilities to be able to provide a better service. We hope to have them at home soon and improve their experience. Hampton San Luis Potosi
by A traveller
Posted Jan. 12, 2024 on Expedia
One elevator was out of service and the other one did not work properly. This caused lost of time.
Comment from Hotel Management
Jan. 15, 2024 by Arturo, Hotel Management
We are very sorry for this inconvenience and that it will hurt your stay. We are working on the hotel facilities to be able to provide a better service. We hope to have them at home soon and improve their experience. Hampton San Luis Potosi
