Note fondée sur 933 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,5 Service et personnel
4,6 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 9 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 oct. 2024 par Author, Gestion de l’hôtel
Estimado Luis,
Muchas gracias por tomarse el tiempo de responder a nuestra encuesta. Nos complace saber que su experiencia en nuestro hotel fue satisfactoria. Agradecemos sus comentarios positivos y esperamos tener la oportunidad de recibirlo nuevamente en el futuro cercano. ¡Gracias por elegirnos para su estadía!
Atentamente,
Araiza San Luis
par un voyageur
excelente hotel
Publié le 7 oct. 2024 sur Hotelsmuy bien
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Araiza San Luis, Gestion de l’hôtel
Estimado Antonio,Muchas gracias por tomarse el tiempo de responder a nuestra encuesta. Nos complace saber que su experiencia en nuestro hotel fue excelente. Agradecemos sus comentarios positivos y esperamos tener la oportunidad de recibirlo nuevamente en el futuro cercano. ¡Gracias por elegirnos para su estadía!Atentamente,
par un voyageur
Publié le 22 sept. 2024 sur Expedia
The place was very nice and quiet. Only problem I had was the shower. Not enough water pressure. But everything else was good!
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Araiza San Luis, Gestion de l’hôtel
Dear Guest,Thank you for taking the time to share your experience at Araiza San Luis. We're glad to hear that you found the place nice and quiet. However, we sincerely apologize for the inconvenience caused by the low water pressure in the shower.Your feedback is valuable to us, and we will address this issue to ensure a better experience for our guests in the future. We hope to welcome you back soon and provide you with an even more enjoyable stay.Best regards,
par un voyageur
Publié le 20 sept. 2024 sur Expedia
Beds are so hard I slept of sofa security guard at gate very rude and inconsiderate
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Araiza San Luis, Gestion de l’hôtel
Dear Guest,Thank you for taking the time to complete our satisfaction survey. We are sorry to hear that your experience at Araiza San Luis did not meet your expectations. We truly value your feedback, as it helps us improve our services and ensure that all our guests have an enjoyable stay.We would like the opportunity to discuss your concerns regarding the bed comfort and the behavior of our security staff. Please reach out to us directly, so we can address these issues and find a suitable solution.We hope to have the chance to serve you again in the future and demonstrate our commitment to customer satisfaction.Sincerely,
par un voyageur
Publié le 8 sept. 2024 sur Expedia
Loved the property. Night barista in the cafe was a bit rude at night when we had to step out we had to park across the street due to lack of parking, I was a bit uncomfortable leaving my new BMW across the street but everything was fine in the morning. Everything else was pleasant and would highly recommend staying here.
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Araiza San Luis, Gestion de l’hôtel
Dear Carla,Thank you for your feedback. We're delighted to hear that you loved the property and had a pleasant stay overall. We apologize for the rudeness you experienced with the night barista and the inconvenience with parking. Your concerns will be addressed to ensure better service in the future.We appreciate your recommendation and hope to welcome you back soon. Thank you for choosing us for your stay!Sincerely,
par un voyageur
Publié le 4 sept. 2024 sur Hotels
Great hotel
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Araiza San Luis, Gestion de l’hôtel
Dear Rene,Thank you for your feedback. We’re glad to hear that you had a great experience at our hotel.We look forward to welcoming you back in the near future. Thank you for choosing us for your stay!Sincerely,
par un voyageur
Publié le 2 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Araiza San Luis, Gestion de l’hôtel
Estimado Pedro,Muchas gracias por tomarse el tiempo de responder a nuestra encuesta. Nos complace saber que su experiencia en nuestro hotel fue satisfactoria. Agradecemos sus comentarios positivos y esperamos tener la oportunidad de recibirlo nuevamente en el futuro cercano. ¡Gracias por elegirnos para su estadía!Atentamente,
par un voyageur
Publié le 1 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Araiza San Luis, Gestion de l’hôtel
Dear Mireya,Thank you for taking the time to complete our satisfaction survey. We are delighted to hear that you enjoyed your stay with us and that we met your expectations. At Hoteles Araiza, we constantly strive to provide our guests with an unforgettable experience and it is very rewarding to know that we have achieved that with you.We hope to have the opportunity to welcome you back in the near future and continue to provide you with the best service possible.Best regards,
par un voyageur
Publié le 27 août 2024 sur Expedia
They put me in a room that I didn't reserve... they never cleaned it during the days I stayed there 😡
Commentaires de Gestion de l’hôtel
31 août 2024 par Araiza San Luis, Gestion de l’hôtel
Dear Jose,We sincerely apologize for the inconvenience you experienced during your stay. It was a system error, and we are sorry for the mix-up. Please rest assured that we are taking steps to prevent this from happening again and to ensure that every guest receives the room they reserved, along with the high standards of cleanliness they deserve. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future.Sincerely,
par un voyageur
Publié le 26 août 2024 sur Expedia
Araiza 10/10
Commentaires de Gestion de l’hôtel
26 août 2024 par Araiza San Luis, Gestion de l’hôtel
Dear Francisco,Thank you for taking the time to complete our satisfaction survey. We are delighted to hear that you enjoyed your stay with us and that we met your expectations. At Araiza San Luis, we constantly strive to provide our guests with an unforgettable experience, and it is very rewarding to know that we have achieved that with you.We hope to have the opportunity to welcome you back in the near future and continue to provide you with the best service possible.Best regards,
