Note fondée sur 951 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,7 Propreté de la chambre
3,0 Service et personnel
2,8 Confort de la chambre
2,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de SAN ANTONIO
Publié le 21 oct. 2024
Very limited breakfast ... quite disappointing compared to others we have visited in the same area
Commentaires de Gestion de l’hôtel
22 oct. 2024 par Guest Relation, Gestion de l’hôtel
Dear Horacio,Thank you so much for your review and for giving us a 5 out of 5! We are thrilled that you enjoyed your stay with us. However, we are sorry to hear that the breakfast selection did not meet your expectations, especially compared to other places in the area.We take all guest feedback seriously and will certainly review your comments with our team to see how we can enhance our breakfast offerings. We always strive to improve, and your insights help us in that effort.We hope to welcome you back soon and offer an even better experience next time!Sincerely,Howard Johnson San Marcos
par un voyageur
Publié le 25 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 août 2024 par Howard Johnson San Marcos Team, Gestion de l’hôtel
Dear Adalberto,Thank you so much for taking the time to leave us a perfect 10 out of 10 rating! We’re thrilled to hear that you had a fantastic experience during your stay. Your kind words mean the world to us, and we’re glad we could meet your expectations.If there’s anything more we can do for you, please don’t hesitate to reach out. We look forward to welcoming you back in the future!Warm regards,Howard Johnson San Marcos Team!
par un voyageur
Publié le 25 août 2024 sur Expedia
Very clean and quiet room my my rest indeed 👍
Commentaires de Gestion de l’hôtel
26 août 2024 par Howard Johnson San Marcos Team, Gestion de l’hôtel
Dear Mary,Thank you so much for your wonderful 5 out of 5 rating! We’re delighted to hear that you found your room very clean and quiet, allowing you to have a restful stay. Your satisfaction is our top priority, and it’s great to know we succeeded in making your visit comfortable.If there’s anything else we can do to make your next stay even better, please don’t hesitate to let us know. We hope to see you again soon!Best regards,Howard Johnson San Marcos Team!
par un voyageur
Terrible experience
Publié le 19 août 2024 sur HotelsAddress is incorrect, could not find hotel. Tried to call hotel and could not get anybody to answer. Ended up staying at a different hotel.
Commentaires de Gestion de l’hôtel
20 août 2024 par Mike Patel, Gestion de l’hôtel
Dear Jillian,We sincerely apologize for the inconvenience you experienced during your recent stay. We understand how frustrating it must have been to not find the hotel and be unable to reach anyone for assistance.Your feedback is extremely important to us, and we are working diligently to ensure that such an issue does not happen again. We have already reviewed the address information on all platforms and will be taking steps to correct any errors. Additionally, we are enhancing our communication systems to ensure that our team is always available to assist guests.We truly hope you will give us another chance to provide you with the quality service you deserve. Please feel free to contact us directly if you decide to stay with us again, and we will do everything we can to make your next experience much better.Best regards,Howard Johnson San Marcos Team
par un voyageur
Publié le 19 août 2024 sur Expedia
It was a convenient location.
Commentaires de Gestion de l’hôtel
19 août 2024 par Mike Patel, Gestion de l’hôtel
Dear Afton,Thank you for your review and for choosing to stay with us! We're glad to hear that our location was convenient for you. If there's anything we can do to enhance your experience even more during your next visit, please don't hesitate to let us know. We look forward to welcoming you back soon!Best regards,Howard Johnson San Marcos Team
par un voyageur de Texas City
Publié le 18 août 2024 sur Expedia
It was clean , staff was friendly, beds were comfortable, water pressure was good, room had plenty of space. I would stay again.
Commentaires de Gestion de l’hôtel
18 août 2024 par Mike Patel, Gestion de l’hôtel
Dear Elisha,Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed your stay and that everything from the cleanliness to the comfort of the beds met your expectations. It's great to know our staff made a positive impression, and that the room’s spaciousness and water pressure added to your comfort.We appreciate you choosing us for your stay and are thrilled to hear you would return. We look forward to welcoming you back soon!Best regards,Howard Johnson San Marcos Team!
par un voyageur
Publié le 11 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 août 2024 par Mike Patel, Gestion de l’hôtel
Dear Michele,Thank you for taking the time to share your experience and for giving us an 8 out of 10. We're delighted to hear that you had a positive stay at Howard Johnson San Marcos. Your feedback is incredibly valuable to us, and we’re always striving to make improvements to ensure every guest has a perfect experience.If there's anything specific you think we could have done better, we would love to hear your thoughts. Please feel free to reach out to us directly. We hope to welcome you back in the future and make your next stay even more enjoyable.Warm regards,Howard Johnson San Marcos Team
par un voyageur
Publié le 11 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 août 2024 par Mike Patel, Gestion de l’hôtel
Dear Martha,Thank you for sharing your feedback and for staying with us at Howard Johnson San Marcos. We appreciate your honest rating of 6 out of 10. We're sorry to hear that your experience wasn't as exceptional as we strive to deliver.Your comments are important to us, and we would love to know more about how we can improve. Please feel free to contact us directly to share any details that could help us enhance our service and facilities.We hope to have the opportunity to welcome you back and provide you with a more satisfying stay in the future.Best regards,Howard Johnson San Marcos Team
par un voyageur
Publié le 10 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 août 2024 par Mike Patel, Gestion de l’hôtel
Dear John,Thank you so much for your perfect 10 out of 10 rating! We are thrilled to hear that you had an outstanding experience at Howard Johnson San Marcos. Your kind words mean a lot to our team, and we're delighted to know that we met your expectations.We look forward to welcoming you back on your next visit. If there’s anything we can do to make your future stays even more enjoyable, please don’t hesitate to let us know.Warm regards,Howard Johnson San Marcos Team
par un voyageur
Publié le 5 août 2024 sur Expedia
The crontol remotes is not working, and they charge for a one more night.. and now a need call bank to cancel the transaction.. is no fear 😡😡
Commentaires de Gestion de l’hôtel
14 août 2024 par Mike Patel, Gestion de l’hôtel
Dear Daniela,Thank you for your feedback and for giving us a 5-star rating. We sincerely apologize for the inconvenience you experienced with the remote controls and the additional charge. This is certainly not the standard we strive to maintain. Please know that we are looking into this matter urgently.Could you kindly reach out to us directly so we can resolve this for you as quickly as possible? We want to ensure your satisfaction and address any charges that may have been incorrectly applied.Thank you for your understanding, and we hope to have the opportunity to better serve you in the future.Best regards,Howard Johnson San Marcos Team!
