Note fondée sur 952 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,7 Service et personnel
3,5 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 12 janv. 2024 sur Expedia
Na
Commentaires de Gestion de l’hôtel
14 janv. 2024 par Dannielle Rediresponse Specialist, Gestion de l’hôtel
Hello Christian, Salamat sa paglalaan ng ilang sandali upang makumpleto ang aming survey. Ang staff sa RED ROOF INN SAN MARCOS at ako ay nagpapasalamat sa iyong 4/5 na marka pagkatapos ng iyong paglagi. Sa hinaharap, mangyaring isaalang-alang ang pagdaragdag ng mga komento sa iyong survey upang ipaalam sa amin kung ano ang ginagawa namin nang maayos at kung saan kami mapapabuti. Ang iyong feedback ay kritikal habang nagsusumikap kaming maghatid ng malinis, komportable at nakabatay sa halaga na pananatili sa lahat ng bisita.Nilalayon naming maghatid ng positibong karanasan para sa lahat ng aming mga bisita at masaya kaming nasiyahan ka sa iyong pananatili. Salamat muli at umaasa kaming bibisitahin mo kaming muli sa iyong susunod na paglalakbay!Sincerely,Red Roof Management
par un voyageur
Publié le 10 juill. 2023 sur Expedia
Hôtel vieillissant
Commentaires de Gestion de l’hôtel
11 juill. 2023 par Devorine RediResponse Specialist, Gestion de l’hôtel
Hi Anouck,We appreciate your honest feedback. It upsets me to hear that you were unsatisfied with the upkeep of our property. I am sorry for your experience. Feedback from our guests is always welcome and your comments will be taken into consideration as we strive to continuously improve the quality of our services.Thank you for choosing Red Roof Inn San Marcos. We hope we have the opportunity to see you again in the future. Sincerely,Devorine RediResponse Specialist
par un voyageur
Terrible
Publié le 26 août 2017 sur ExpediaRoom was full of roaches, had to leave this place as soon as I could.
par un voyageur
Publié le 21 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Chirell RediResponse Specialist, Gestion de l’hôtel
Dear Marcos,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn San Marcos and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRedRoof ManagementRediResponse Specialist
par un voyageur de Lower Hutt
Publié le 16 sept. 2024 sur Expedia
Granted this is budget accommodation, however would describe this as tired and shabby. Bathroom tile floor was in pieces , black mould around fittings, blackout on curtains holy, breakfast very poor, coffee only in lobby in pump pot, styrofoam cups, plates and plastic cutlery. Laundry not available, broken. No elevator. Highlight good parking and easy to find. Could be so much more.
par un voyageur
Publié le 9 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Dear Ivan, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn San Marcos. We are sorry you had a less than satisfactory experience, prompting your 2/5 rating. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,NishayeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 8 sept. 2024 sur Expedia
Terrible smell, no elevator, not clean
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Oshane RediResponse Specialist , Gestion de l’hôtel
Dear Tashanee, Thank you for taking the time to tell us about your experience at the RED ROOF INN SAN MARCOS. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the foul odor you described, the lack of cleanliness you described along with the other concerns mentioned. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,Oshane Red Roof Management RediResponse Specialist
par un voyageur
Publié le 4 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Sashauna RediResponse Specialist, Gestion de l’hôtel
Hello Infinity,Thank you for taking a moment to complete our survey regarding your recent stay at the RED ROOF INN SAN MARCOS. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 3 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Oshane RediResponse Specialist , Gestion de l’hôtel
Hello Jose, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SAN MARCOS and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist
par un voyageur
Publié le 3 sept. 2024 sur Expedia
Muy buen lugar muy limpio y lo que me gustó más que no había chinche porque en otro hoteles hay en las cama y yo agarre una habitación de 3 camas y todas bien limpia
Commentaires de Gestion de l’hôtel
8 sept. 2024 par JonathanRediResponse Specialist , Gestion de l’hôtel
Querida Wendy,Gracias por tomarse el tiempo para completar nuestra encuesta para huéspedes. Agradecemos sus comentarios respecto a su reciente estadía en el RED ROOF INN SAN MARCOS. Fue fantástico leer que estuvo satisfecho con la limpieza de su habitación y las camas, lo que le dio una puntuación de 5/5. Los comentarios de nuestros huéspedes siempre son bienvenidos en Red Roof ya que nos esforzamos por mejorar continuamente la calidad de nuestros servicios. Gracias nuevamente por compartir tus comentarios con nosotros. Esperamos recibirlo nuevamente en el futuro.Atentamente,JonathanRed Roof ManagementRediResponse Specialist
