Note fondée sur 934 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,9 Service et personnel
3,8 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 août 2024 sur Expedia
Towels were almost rags, no shower mat, minimal supplies, kitchen but had to ask for pots, pans, etc, no breakfast, very weak coffee in room, bed was ok. After a month of hotel rentals, this one was on the bottom of our list.
Commentaires de Gestion de l’hôtel
19 août 2024 par Manager, Gestion de l’hôtel
Hello Peg, We regret to hear about the issues you encountered during your stay. Guest feedback is essential for our ongoing improvement and will be shared with the relevant teams for their review. We appreciate your comments and would recommend contacting our management team directly to address your concerns further.
par un voyageur
Publié le 12 août 2024 sur Expedia
Reeked of cigarettes in our non smoking room. The bed sheets were covered in cigarette burns. The room was so moist the floors bed and our belongings were damp.
Commentaires de Gestion de l’hôtel
14 août 2024 par Manager, Gestion de l’hôtel
Hello Klarissa, We are sorry to hear about your experience. Our hotel has strict non-smoking policies in place, and we take cleanliness seriously. We encourage guests to bring any concerns to our attention during their stay for immediate resolution. Your feedback will be shared with the team for further review and improvement.
par un voyageur
Publié le 10 août 2024 sur Expedia
Would like a full refund. Cops raided a room on my floor. Guns out and everything. Couldnt get back to my room and when i did i couldnt sleep. It also had not been cleaned in between. I was very upset and NEED MY MONEY BACK!
Commentaires de Gestion de l’hôtel
14 août 2024 par Manager, Gestion de l’hôtel
Hello Douglas, We're sorry to hear about your experience and understand your concerns. Please reach out to our management team directly so they can address this matter for you.
par un voyageur
Publié le 31 juill. 2024 sur Hotels
The room was mostly fine, only small things were not great (most of the complaints were people around me making tons of noise). The room smelled slightly musty, not sure if it was the AC unit or just that the room had not been used in a bit. The sheets were also not very clean (top layer was clean, the under layers were not).
Commentaires de Gestion de l’hôtel
3 août 2024 par Manager, Gestion de l’hôtel
Dear Guest, We appreciate your feedback and apologize for any inconvenience caused during your stay. Our housekeeping team strives to maintain high cleanliness standards, and we will address your concerns with them. For any noise disturbances, we recommend reaching out to our front desk staff immediately so we can assist in ensuring a comfortable stay in the future.
par un voyageur
Bloody Sheets and Workers Were High!
Publié le 30 juill. 2024 sur Hotels We were there for a weekend trip to visit family, and hoped because the hotel was fairly new and the reviews were decent that our stay would be comfortable, but it was anything but. Our sheets were dirty, one of the beds had dried blood stains down to the mattress cover. The bathroom sink was clogged, and the towels were paper thin. The front desk attendants were polite enough, but never sent new sheets when I informed them about the stained sheets. They also smelled strongly of marijuana. We booked two rooms for two nights and spent over $500 on them, but for the quality of the stay, I would expect to pay half that. I would definitely not recommend staying here. Ignore any positive reviews and avoid this hotel at all costs.
Commentaires de Gestion de l’hôtel
1 août 2024 par Manager, Gestion de l’hôtel
Dear Guest, We are sorry to hear about your experience and thank you for bringing these matters to our attention. We encourage guests to reach out to management during their stay with any concerns so immediate action can be taken. Your feedback will be shared with our team for further review and process improvements. It is essential for us to ensure our guests have a comfortable and pleasant stay with us.
par un voyageur
Publié le 28 juill. 2024 sur Expedia
Our bathroom had no linens and only one roll of toilet paper. We had to request washcloths & towels. Also there wasn’t any shampoo to purchase. The tv remote’s buttons weren’t responsive. Seemed to be really understaffed.
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Manager, Gestion de l’hôtel
Hello Melissa, We apologize for the inconveniences you experienced during your stay. We appreciate your feedback and will address the issues you mentioned to improve our services. Your comments have been shared with the relevant departments for further review. Thank you for bringing these matters to our attention.
par un voyageur
Publié le 24 juill. 2024 sur Expedia
Besides the "shady" individuals hanging out outside the building, the lobby had a horrible stench, and was dirty. I was already late and just wanted to lay down. As i checked in there were 2 guest with barking dogs come through the lobby. When i got to the room, the room was disappointing as i didnt resemble the pics at all. One bed looked as if someone had taken a nap on it and just rolled off of it. I pulled the sheets back on the secons bed and there was discoloration on the sheets. I asked the front desk for a refund and stated i needed to call i.the morning. I left and got another room at the hampton which was great.
Commentaires de Gestion de l’hôtel
26 juill. 2024 par Manager, Gestion de l’hôtel
Hello Pablo, We apologize for any inconvenience you may have experienced during your stay with us. We take all feedback seriously and will address the concerns you have raised with our team to improve our services. Should you wish to further discuss your concerns, please feel free to contact our management team. Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you in the future.
par un voyageur
Publié le 22 juill. 2024 sur Expedia
The door to the room could not be locked from outside. After one night, I was able to change to another room. The room was dirty. I used my own cleaning wipes to clean the areas i was going to use. The door to the bathroom could not close. The inside of the fridge was also dirty.
Commentaires de Gestion de l’hôtel
24 juill. 2024 par Manager, Gestion de l’hôtel
Hello Georgina, We regret to hear about the inconveniences you faced during your stay. We appreciate your feedback and apologize for any lapses in service. We encourage you to reach out to our management team to address your concerns and improve our guest experience further. Thank you for bringing this to our attention.
par un voyageur
Great stay
Publié le 21 juill. 2024 sur HotelsIt was only a one night stay, but we enjoyed it
Commentaires de Gestion de l’hôtel
24 juill. 2024 par Manager, Gestion de l’hôtel
Dear Guest,We are delighted to hear that you enjoyed your one-night stay with us. Your positive feedback is truly appreciated. Thank you for choosing us as your accommodation!
par un voyageur
Publié le 20 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
10 août 2024 par Manager, Gestion de l’hôtel
Hello Melissa,We are thrilled to hear that you enjoyed your stay with us! We appreciate your kind words and hope to welcome you back soon for another wonderful experience.
