Note fondée sur 379 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,8 Service et personnel
4,6 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 15 sept. 2024 sur Hotels
Staff was amazing. They all went above and beyond. Extra extra clean!!!
Highly recommend!
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Federico Echaiz/Area Manager Mex/General Manager, Gestion de l’hôtel
Dear Gregory,Thank you so much for your high praise! We're thrilled to hear that our staff made such a wonderful impression and that the cleanliness of our property met your expectations. Recommendations like yours are truly the highest compliment and very much appreciated.We look forward to welcoming you back for another exceptional experience in the near future.Warm regards,
par un voyageur
Publié le 24 août 2024 sur Expedia
First class service all the way!
Commentaires de Gestion de l’hôtel
26 août 2024 par Alejandro van Oordt F., Gestion de l’hôtel
Dear Ernest, Thank you very much for your kind words and feedback. We appreciate this very much.We are looking forward to receiving you once again.Best regards, Alejandro van Oordt F.Front of the House Manager
par un voyageur
Publié le 12 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 août 2024 par Michael Näther, Gestion de l’hôtel
Estimado Sr. Paulin, Muchas gracias por su increíble reseña.Fue un placer tenerles en Casa de Sierra Nevada, deseando volver a verlos muy pronto en su casa en San Miguel de Allende. Saludos cordiales,Michael NätherGeneral Manager
par un voyageur
Publié le 11 août 2024 sur Expedia
Service was amazing, always ready to help, personable. Excellent restaurants, knowledgeable bartenders. The location was excellent the hotel was clean and with an attractive interior.
Commentaires de Gestion de l’hôtel
12 août 2024 par Federico Echaiz/Area Manager Mex/General Manager, Gestion de l’hôtel
Dear Charles,Thank you for sharing your wonderful comments. We're thrilled to know the service, our restaurants, and the expertise of our bartenders stood out to you. It's great that our location, cleanliness, and interior design contributed to a pleasant experience.We can't wait to welcome you back for another visit!Best wishes,
par un voyageur
Publié le 8 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 août 2024 par Federico Echaiz/Area Manager Mex/General Manager, Gestion de l’hôtel
Dear David,Thank you for sharing your love for our pool area and privileged location. I hope you had a great time and will look forward to having the pleasure of welcoming you back some time in the near future.Best regards
par un voyageur
Publié le 25 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 juill. 2024 par Federico Echaiz/Area Manager Mex/General Manager, Gestion de l’hôtel
Dear Gema, It has been a pleasure to have you with us at Maroma, a Belmond Hotel Riviera Maya. Thank you very much for taking the time to share your experience with us through this platform and hope we have met your expectations and had a great time. I look forward to having the opportunity to welcome you back once again in the not too distant future.Best regards
par un voyageur
Publié le 16 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 juill. 2024 par Federico Echaiz/Area Manager Mex/General Manager, Gestion de l’hôtel
Carlos, thank you very much for taking a few minutes of your time to share with me and our readers at Expedia your generous rating. I am very pleased to see that you enjoyed your experience at Maroma, a Belmond Hotel Riviera Maya to the fullest and I hope to have the opportunity to welcome you back to this your home in the very near future.Until next time,
par un voyageur
Publié le 13 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 juin 2024 par Joel Echeveste Front Office Manager, Gestion de l’hôtel
Dear Bonnie,Thank you very much for rating your recent stay with us a perfect 10 out of 10! We are delighted to hear that you had such a positive experience at our hotel.Your feedback means a lot to us, and we truly appreciate your high rating. If there are any specific aspects of your stay that stood out to you or if you have any additional comments you would like to share, please feel free to reach out. We are always here to ensure your stays are exceptional.We look forward to welcoming you back for another wonderful experience in the near future.Warm regards,
par un voyageur
Publié le 15 avr. 2024 sur Hotels
Excelencia en servicio!!!
Descansas, comes delicioso, y las atenciones muy finas de parte de todo el personal.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Federico Echaiz/Area Manager Mex/General Manager, Gestion de l’hôtel
Estimada Patricia,¡Muchas gracias por tus amables palabras! Nos llena de alegría saber que disfrutaste del descanso, nuestra gastronomía y el servicio atento de nuestro personal. En Maroma, a Belmond Hotel Riviera Maya, nos esforzamos diariamente para ofrecer una experiencia excepcional y es un honor recibir tu reconocimiento a la excelencia en servicio.Esperamos tener el placer de recibirte nuevamente muy pronto.Cordialmente,
par un voyageur
Publié le 7 avr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 avr. 2024 par Joel Echeveste Front Office Manager, Gestion de l’hôtel
Dear Mme. Groves,Thank you so much for taking your time on rating our property, we really look forward to seeing you again in the near future,
