Ratings based on 182 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.0 Service & staff
4.2 Room comfort
3.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 16, 2021 on Hotels
The hotel is very good but the administration needs to put more efforts in maintenance.
by A traveller
Posted Feb. 26, 2021 on Hotels
by A traveller
Revisión honesta.
Posted Feb. 22, 2021 on HotelsEsta es una revisión honesta de mi experiencia.
1- La habitación tiene TODO lo que puedes necesitar para descansar.
Cama cómoda ✅
Regadera y tina separadas ✅
Televisión y cable ✅
WiFi ✅
Sillón ✅
Ventilador ✅
2- Instalaciones
A pesar de que se nota el paso del tiempo en el hotel, se ha mantenido bastante bien. Doy ejemplos de a qué me refiero...
- Alberca enfrente de suites: 10/10
(Aunque no está padre que la llenen después de las 3 de la tarde y en la noche la vacían así que no puedes nadar en la mañana antes de irte)
- Restaurante: 8/10
(La comida estaba rica pero los precios son algo elevados. Aprox 300-350 por pareja por cada comida)
- Áreas al aire libre: 10/10
(Hay mucho espacio para poder caminar y disfrutar de la naturaleza del lugar.)
Por razones de la pandemia no se puede hacer uso de la alberca techada ni de las mesas de billar. (O al menos no especificaron si se podía o no)
En general nuestra visita fue muy agradable, las personas que nos atendieron fueron bastante amables y en definitiva regresaríamos a pasar otro fin de semana.
by A traveller
Posted Feb. 14, 2021 on Expedia
by A traveller
Excellent stay
Posted Jan. 24, 2021 on HotelsI can't say enough nice things about the hotel. The warm spring water pool was wonderful and super clean. There were plenty of little cabanas and lounge chairs around it, and you could order food and bevereges from the restaurant at reasonable prices. Our room had a nice little terrace overlooking the pool and garden with a table and seating. The room was quiet, clean, comfortable with a giant bed, and plenty of hot water. There was a jetted tub and shower too. For the quality, the price was great. We plan on staying here again, and bringing a whole bunch of friends.
by A traveller
Great experience!
Posted Jan. 7, 2020 on HotelsIt was a very nice experience, the hotel is very beautiful, the food is good, the massages were AMAZING!!! And it was comfortable and quiet!
Comment from Hotel Management
Jan. 11, 2020 by LAURA /MANAGER, Hotel Management
THANK YOU VERY MUCH.
WE WAIT FOR US SOON!!!!
by A traveller
Posted Nov. 18, 2019 on Expedia
Nice please and very convenient because we have a wedding and Is close to the Rancho las sabinas
Comment from Hotel Management
Jan. 15, 2020 by ATOTONILCO, Hotel Management
Thank you for staying with us! Your opinion is very important to us.
by A traveller
Nice hotel
Posted Sep. 10, 2019 on HotelsHotel was nice. Pool was beautiful. Restaurant was good and service was excellent. Front desk personnel did not speak English (and unfortunately I don't speak Spanish), but they were super friendly and helpful, and with the help of Google translate (which they would bring up on their computer screen) we were able to communicate.
Comment from Hotel Management
Jan. 15, 2020 by ATOTONILCO, Hotel Management
Thank you for staying with us! Your opinion is very important to us.
by A traveller from San Miguel de Allende atotonilco
Posted Aug. 13, 2019 on Expedia
It was very dirty the rooms and the bathroom was so bad super updated and dirty the shower curtain full of black spots, i never will go back and the front desk refund my money because i showed her the photos .
by A traveller
Posted Mar. 20, 2019
DO NOT COME HERE! WASTE OF MONEY!
what didn't i like?
lets start with the basics...
this site is perfect for people with a car or a huge group who dont plan on going anywhere. but the city is famous for weddings! their website said its only a 15 minute drive to the city but its really 20-25 minutes to the center. obtaining a taxi/car was nearly impossible (we had to order one 45 minutes in advance) as there are barely any uber drivers who are willing to drive out that far and bring you back. both taxis and ubers will charge you at their will what they feel to take you to downtown.
as for the hotel, itself, the internet is extremely bad, especially inside the room you will get no service. the rooms have no telephone to call a lobby or a concierge so you better hope you downloaded whatsapp to save the number & dial someone in at the front and hope you have wifi service to download the app & go through the registration process if you haven't already. there's no blowdryer, the towels were ripped, the sheets were dirty and the vault in the room was not very "safe". i have pics
My mom had to go to the cafe to bring back to the room two coffees but they were extremely watered down. kind of like if you buy Nescafe coffee powder and pour water from the sink was what first came to mind. the employees themselves have mentioned that many previous guests whom have stayed with them have complained but the owners think they're lies. the property is nice, but theres SO much to improve!!
