Note fondée sur 373 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,7 Service et personnel
4,8 Confort de la chambre
4,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de whiting
Publié le 13 janv. 2025
Commentaires de Gestion de l’hôtel
13 janv. 2025 par Maria Novelo - Marketing Associate , Gestion de l’hôtel
Dear Yolanda,Thank you for rating us and for choosing to stay with us. While we’re glad you had an overall satisfactory experience, we notice there’s room for improvement.We’d love to hear more about what we could have done to elevate your stay from “good” to “exceptional.” Your insights are invaluable in helping us enhance the guest experience. Please don’t hesitate to reach out to us directly to share more details.We hope to have the opportunity to welcome you back in the future and deliver the outstanding experience you deserve.
par un voyageur
Publié le 20 oct. 2024 sur Expedia
The property is lovely, very modern and the food is great. All of the restaurants have a wonderful selection.
The rooms are very spacious and beautifully decorated. The property is on the water but this side of the island the water is very murkey and not good for swimming. We traveled several of the days to Secrets Beach - an hour away. Also the property is having construction done on the beach, which was a disappointment for us. But the pool is beautiful.
The staff is fantastic and made our stay great. Chef Alex is a wealth of information, a delight to talk to and does an amazing job with the food. He was great and made our anniversary very special. Maria - is a hard working waitress who is wonderful and one of our favorites at the property. She is always happy and a delight to talk to. She made our stay there great. Mr. Eric - at the front desk, works so hard and is so pleasant to everyone. Josein - supervisor who has so much knowledge about Belize and its history. He was such a joy to talk to.
Ragesh - the manager who out of all of the higher management at the property, he was the most professional and polite, often asking how we were doing.
Lastly, Shakira - a waitress at the property was great, hard working and so pleasant.
We will be back to Belize to see all of our new friends!
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Maria Novelo - Marketing Associate , Gestion de l’hôtel
Dear Lisa,Thank you for your detailed and thoughtful review! We’re delighted to hear that you had a wonderful experience overall and that our team, especially Chef Alex, Maria, Mr. Eric, Josein, Ragesh, and Shakira, made your stay and anniversary so memorable. Your kind words mean the world to them!We appreciate your feedback about the beach and construction, and we apologize for any inconvenience this caused during your stay. While the water conditions on this side of the island can be influenced by natural factors, we’re glad you enjoyed our beautiful pool and the lovely dining options.We look forward to welcoming you back to Belize and to reuniting you with all your new friends here at the property!
par un voyageur
Publié le 20 oct. 2024 sur Expedia
Very nice and clean
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Maria Novelo - Marketing Associate, Gestion de l’hôtel
Thanks for rating us perfectly, Medford.
par un voyageur
Publié le 20 oct. 2024 sur Expedia
This resort is very beautiful! Best resort on the island. Service was top notch and food was very good !! They had excursions available for purchase at the resort. There was a complimentary shuttle to and from the water taxi upon arrival and for departure. Overall, 10/10 for this resort
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Maria Novelo - Marketing Associate, Gestion de l’hôtel
Dear Shania,Thank you for your fantastic review! We’re delighted to hear that you had such an exceptional experience and found our resort to be the best on the island. It’s wonderful to know you enjoyed our service, food, and convenient excursion options. We’re also glad the complimentary shuttle made your stay even smoother. We truly appreciate your perfect rating and look forward to welcoming you back for another unforgettable stay!
par un voyageur
Publié le 19 oct. 2024 sur Expedia
Everything was excellent just wish the beach was a lil better but other than that 10 out of 10
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Maria Novelo - Marketing Associate , Gestion de l’hôtel
Dear Chris,Thank you so much for your kind words and perfect rating! We’re thrilled to hear everything exceeded your expectations. We hope to welcome you back soon for another wonderful stay and an enhanced beach experience!
par un voyageur
Publié le 18 oct. 2024 sur Expedia
Love everything about the property.
Commentaires de Gestion de l’hôtel
19 oct. 2024 par Maria Novelo - Marketing Associate , Gestion de l’hôtel
Hi Angel,Thanks for your high rating and few choice words. Let us know how we can improve to earn your 5 stars next time around...
par un voyageur
Publié le 17 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
17 oct. 2024 par Maria Novelo - Marketing Associate , Gestion de l’hôtel
Thanks so much for rating us perfectly, Shauna.
par un voyageur
Publié le 16 oct. 2024 sur Expedia
Alaia was beautiful! Safe was amazing and my suite was large and nicely decorated.
Commentaires de Gestion de l’hôtel
17 oct. 2024 par Maria Novelo - Marketing Associate , Gestion de l’hôtel
Thank you for your kind words and for choosing Alaia Belize for your stay! We’re thrilled to hear that you found our resort beautiful and enjoyed the spacious, well-decorated suite. Our team, including the amazing Safe, takes great pride in ensuring every guest has a memorable experience. We look forward to welcoming you back for another wonderful stay in the future!
par un voyageur
Publié le 14 oct. 2024 sur Expedia
Very beautiful!
Commentaires de Gestion de l’hôtel
17 oct. 2024 par Maria Novelo - Marketing Associate, Gestion de l’hôtel
Thanks so much for rating us, Stefany. We hope this means you'll be back.
par un voyageur
Publié le 12 oct. 2024 sur Expedia
Not bad. I liked the convenience of having a bar/restaurant.
Commentaires de Gestion de l’hôtel
12 oct. 2024 par Maria Novelo - Marketing Associate , Gestion de l’hôtel
Dear Rima,Thank you for taking the time to share your feedback. We’re glad to hear you appreciated the convenience of our bar and restaurant. In actuality we have 6 dining spots and 4 bars onsite and providing our guests with easy access to great dining and relaxation options is something we aim to deliver every day.If there’s anything we can do to make your next stay even more enjoyable, please don’t hesitate to let us know. We look forward to welcoming you back!
