Note fondée sur 330 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,7 Service et personnel
4,7 Confort de la chambre
4,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 août 2024 sur Expedia
Service at the main pool bar was horrible (at the sit down and the swim up portion. Everytime we ordered it would take 30 min to get our drink. They basically ignored you, talked amongst themselves or disappeared all together.
The servers walking around at the pool were great and everyone else in the lobby and on the property were amazing! Elvis, Shakira, Monica and Yanceli were all really really exceptional.
Commentaires de Gestion de l’hôtel
20 août 2024 par Maria Novelo - Marketing Associate, Gestion de l’hôtel
Hi Erin,Thank you for taking the time to share your feedback with us. We sincerely apologize for the negative experience you encountered at our main pool bar. This is certainly not the level of service we strive to provide, and we are deeply sorry for the inconvenience caused by the delays and lack of attentiveness you experienced.We appreciate your kind words about our servers at the pool, as well as Elvis, Shakira, Monica, and Yanceli. It’s wonderful to hear that they made a positive impression on your stay. We will be sure to pass along your compliments to them.Thank you once again for your comments, and we look forward to welcoming you back in the future.Warm regards,
par un voyageur
Publié le 15 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 août 2024 par Maria Novelo - Marketing Associate, Gestion de l’hôtel
Thanks for rating us perfectly, Cedric. We hope this means you'll be back for another excellent stay.
par un voyageur
Publié le 11 août 2024 sur Expedia
Such an amazing stay! The food was fenomenal, and the staff was extremely nice!
Commentaires de Gestion de l’hôtel
12 août 2024 par Maria Novelo - Marketing Associate, Gestion de l’hôtel
Dear Johana,Thank you so much for your wonderful feedback! We are thrilled to note that you had an amazing stay with us. It's fantastic to know that you enjoyed the food and found our staff to be extremely nice. Our team works hard to create memorable experiences for our guests, and your kind words are the best reward.We look forward to welcoming you back for another phenomenal stay in the future!
par un voyageur de San Antonio
Publié le 5 août 2024 sur Expedia
The property was pretty. Stayed in a condo like setup with 2 bedrooms, was disappointed that we were give 2 twin beds in one room versus the double expected when selecting/purchasing. The staff did offer to prep a room but it was on 1st floor and we really liked the 2nd floor they placed us in originally, so my adult, tall son opted to stay on the twin vs 1st floor. The beds were ok, the pillows a bit too stiff. Breakfast buffet is as any buffet, mediocre, and other breakfast choices were just average. The staff were very pleasant. It was great having the dive shop on their deck, which the excursions were awesome. Yes, I would stay again however I would go to grocery store and purchase breakfast foods.
Commentaires de Gestion de l’hôtel
5 août 2024 par Maria Novelo - Marketing Associate, Gestion de l’hôtel
Hi Joanne,Thank you for taking the time to share your experience with us. We are delighted to hear that you appreciated the beauty of our property and found our staff pleasant and helpful. It's wonderful to know that you enjoyed the convenience of having the dive shop on our deck and that your excursions were awesome!We sincerely apologize for the mix-up with the bed arrangements in your condo. We understand how important it is to have a comfortable and suitable sleeping arrangement, especially for a tall adult. We regret that the option we offered on the first floor was not as desirable as the second-floor room you initially chose. Your feedback about the beds and pillows has been noted, and we will look into making improvements in these areas.Regarding the breakfast buffet, we strive to provide a variety of options to cater to different tastes, but we apologize if it did not meet your expectations. Your suggestion to visit the grocery store for breakfast foods is appreciated and can be a good option for future guests who prefer a more customized breakfast experience.Thank you again for your constructive feedback and for expressing your intention to stay with us again. We look forward to welcoming you back and providing you with an even better experience next time.sincerely,
par un voyageur
Publié le 29 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Maria Novelo - Marketing Associate, Gestion de l’hôtel
Hi Shakeera,Please let us know where we missed the mark for you, so that we can use it as a gift to improve. Looking forward to hearing from you.
par un voyageur de Montgomery
Publié le 22 juill. 2024 sur Expedia
Super friendly and clean. Food was beyond our expectations!!!
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Maria Novelo - Marketing Associate, Gestion de l’hôtel
Thanks so very much for your high praises and perfect rating, Brooke. We hope to welcome you back for another Belizean vacation #exactlylikenothingelse
par un voyageur
Publié le 22 juill. 2024 sur Expedia
Had a wonderful stay
Commentaires de Gestion de l’hôtel
2 août 2024 par Maria Novelo - Marketing Associate, Gestion de l’hôtel
Hi Marshall,We're truly happy to learn that you had a great stay under our care. We hope this means you'll be back for another stellar stay.
par un voyageur
Publié le 20 juill. 2024 sur Expedia
Expensive
Commentaires de Gestion de l’hôtel
20 juill. 2024 par Maria Novelo - Marketing Associate, Gestion de l’hôtel
HI Clifford,Thank you for sharing your feedback. We're sorry to hear that you found our pricing to be higher than expected. We strive to offer a premium experience and would love to hear more about your stay to better understand your concerns. Please feel free to reach out to us directly. Warm regards,
par un voyageur
Publié le 30 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 juill. 2024 par Maria Novelo - Marketing Associate , Gestion de l’hôtel
Thanks for your perfect rating, Tish.
par un voyageur
Publié le 29 juin 2024 sur Expedia
The food options were delicious with many options. You could have fast food or fine dining. The property is beautifully landscaped with great amenities. Our only complaint was the shuttle to and from the Water Taxi. It was late for pickup at the airport and we missed the water taxi. We had to wait 1 and a half hours at the port for the next water taxi. We paid for roundtrip transport for our family of 5 and the ride back to the airport was a no show. Thank God another driver made arrangements to take us to the airport.
Commentaires de Gestion de l’hôtel
1 juill. 2024 par Maria Novelo - Marketing Associate , Gestion de l’hôtel
Dear Carl,Thank you for sharing your valued feedback. We are pleased to note that you enjoyed the delicious food options, beautiful landscaping, and amenities at our resort. However, we are deeply sorry to learn about the issues you experienced with the shuttle service.We sincerely apologize for the inconvenience and frustration caused by the delays and missed connections. This is not the standard of service we aim to provide, and we will be addressing this matter with our transportation team to ensure it does not happen again.We appreciate your understanding and patience, and we are grateful for the other driver who assisted you in getting to the airport.Thank you for bringing this to our attention. Your feedback helps us improve, and we hope to have the opportunity to welcome you back and provide a seamless experience next time.
