Note fondée sur 53 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
5,0 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Fabulous!!
Publié le 24 oct. 2024 sur HomeAwayProperty is amazing. William and Marvin took great care of us and we did not see another property on the island that compared for location and amenities. Perfect for our family with separated spaces all in one home! Spectacular beach area with equipment to make the most of the water. Would definitely stay here again!
Commentaires de Gestion de l’hôtel
24 oct. 2024 par VrboOwner, Gestion de l’hôtel
Thank you, Gegetta! We're so happy to hear that you had an amazing stay at El Gran Castillo de Arena and that William and Marvin took great care of you. It’s wonderful that the location and amenities exceeded your expectations, and we're thrilled that the setup worked perfectly for your family. The beach area and water equipment really are special highlights! We would love to welcome you back again in the future.
par un voyageur
Paradise
Publié le 24 juin 2024 sur HomeAwayAmazing property right in the beach. Everything about the place was amazing.
Commentaires de Gestion de l’hôtel
25 juin 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your glowing review of El Gran Castillo de Arena, Jason! We're thrilled to hear that you found the property amazing and enjoyed its beachfront location. We strive to ensure every aspect of your stay is exceptional and are delighted that everything met your expectations. We look forward to welcoming you back for another fantastic experience!
par un voyageur
Private and Safe for Island Getaway
Publié le 12 juin 2024 sur HomeAwayEl Gran Castillo was a great choice for our family vacation. It felt very private and had 3 separate living areas, just right for our three families. Located right on the water, the view was outstanding. We especially liked the sandy front yard for the kids to play, the sand toys provided, the hammocks, and the use of kayaks. My favorite part about this trip was the communication we had with the management company, Sunrise Properties. They went above and beyond to answer every question, provide pack n play cribs, highchairs, taxi service, airport reservations, and golf cart drop off. That made our trip so easy. With international travel, this helped alleviate so much pre-travel stress. Additionally, we were treated so well by the caretaker, William, and the personal chef we hired, Sarita. Things to be aware of include poor infrastructure on the island, (super bumpy roads), music played all day at restaurant next door (I personally enjoyed it tho) very dangerous slippery tiled steps, wide open spaces on the railing (hazard for kids falling through), occasional power outages, and a 20-minute ride to Secret Beach. Groceries are expensive! The grocery store is a 15 minute ride. We found some fun spots: Marbucks (breakfast spot) Food Truck Stop, and Rum Dog for yummy margaritas. Although the rooftop pool is very small, it was super clean and was ideal for our young children who spent most of their time there. Get ready for island life. This house will be a great place to relax.
Commentaires de Gestion de l’hôtel
17 juin 2024 par VrboOwner, Gestion de l’hôtel
We're thrilled to hear that El Gran Castillo de Arena was a great choice for your family vacation, Jeanne! It's wonderful to know that the separate living areas, the sandy front yard, and the outstanding views added to your enjoyment. We're especially pleased that our communication and services helped alleviate your pre-travel stress and made your trip easier. Thank you for your kind words about our team and William, as well as the chef Sarita. We appreciate your candid feedback on the infrastructure, we have refreshed the non-skid on the steps, and other aspects of island life. We look forward to welcoming you back for another relaxing stay.
par un voyageur de Media, Pennsylvania, USA
Birthday celebration -The best!
Publié le 17 mars 2024 sur HomeAwayThe entire experience from reserving the house, having all my questions answered quickly by Simon and his staff to staying in a beautiful clean home with spectacular views! The beach was cleaned daily by William and Marvin and a great restaurant next door! We had all our tours pick us up at our dock! Truly and amazing experience!
Commentaires de Gestion de l’hôtel
18 mars 2024 par VrboOwner, Gestion de l’hôtel
Thank you for sharing your experience, Joanne. We're delighted to hear that your entire experience with El Gran Castillo de Arena, from the reservation process to your stay, was amazing. It's wonderful to know that I, along with my staff, were able to promptly answer all your questions, contributing to a smooth and enjoyable visit.
We take great pride in maintaining the beauty and cleanliness of the home, ensuring it offers spectacular views for our guests. It's fantastic to hear that William and Marvin kept the beach in pristine condition daily, and that the convenience of the restaurant next door and the ability to have tours pick you up directly from the dock added to the enjoyment of your stay.
We're thrilled that you had a truly amazing experience and look forward to welcoming you back to El Gran Castillo de Arena in the future for another memorable visit.
par un voyageur
Palapa Heaven
Publié le 21 févr. 2024 sur HomeAwayWe could not have been more pleased with El Gran Castillo de Arena! The location was fantastic (peaceful, yet convenient). The set up was ideal (we had three couples and each had private spaces plus a great common area to gather). The house was immaculate, well equipped and well maintained. The setting and the grounds were amazing (beautiful sand and water, with multiple palapas, each with their own feel and ambiance, plus the roof top pool for a quick dip). William (on-property manager) and Marvin made sure that we had everything that we needed (from kayaks to hammocks) and anticipated things before we knew we needed them! Simon (property management company) patiently answered all of our pre-visit questions and helped us schedule all of our local transportation and Elena helped us with booking excursions. We could not have asked for anything more!
Commentaires de Gestion de l’hôtel
22 févr. 2024 par VrboOwner, Gestion de l’hôtel
Hearing that your stay at El Gran Castillo de Arena exceeded your expectations is incredibly gratifying, Ward. We're delighted to learn that the villa's peaceful yet convenient location contributed to your enjoyment, and that the setup was ideally suited for your group of three couples, providing both private spaces and a lovely common area for gathering.
It's wonderful to know that the house's cleanliness, equipment, and maintenance met your standards, and that the beauty of the setting and grounds added to your experience. The description of the sand, water, palapas with their unique feel, and the rooftop pool paints a picture of a truly remarkable stay.
We're also pleased that William, Marvin, and the rest of the team, including myself and Elena from the property management company, could ensure all your needs were met, from providing kayaks and hammocks to answering pre-visit questions and assisting with local transportation and excursions.
Your satisfaction and kind words mean the world to us, and we're thrilled you couldn’t have asked for anything more. We look forward to the opportunity to welcome you back to El Gran Castillo de Arena for another perfect stay.
par un voyageur
Unbelizable adventure
Publié le 28 janv. 2024 sur HomeAwayThe property was just as described, has all the extras an active group would like. The weather during our stay (rain & wind) was not ideal for most of the water activities. We enjoyed the pool and spent a lot of time at the tropical escape bar and grill just next door. On site property manager and his assistant were very helpful and attentive.
Probably the biggest drawback is the location, while close to the Secret Beach, it is a four plus mile drive from town. Roads are poor and there is a big opportunity in transportation alternatives. Best way to describe it is as a high adventure vacation…this property is best served by an active group of vacationers!
Commentaires de Gestion de l’hôtel
29 janv. 2024 par VrboOwner, Gestion de l’hôtel
Elizabeth, I'm glad to hear that El Gran Castillo de Arena met your expectations and provided all the extras needed for an active group like yours. It's unfortunate that the weather was not ideal for water activities during your stay, but I'm pleased to know that you were able to enjoy the pool and the nearby Tropical Escape bar and grill.
The road is typically in better shape, but the unusually high amount of rainfall in the past few months has presented challenges for the town in terms of proper maintenance. We understand that this can impact the ease of transportation to and from town, and the town is continually looking for ways to improve this aspect of guest’s experience.
We value your input and are grateful for your understanding regarding the aspects beyond our control. We look forward to the opportunity of welcoming you back to El Gran Castillo de Arena, hopefully under sunnier skies and with better road conditions.
par un voyageur
Gran Castillo
Publié le 1 sept. 2023 sur HomeAwayLocation and amenities were awesome! William is amazing and was always super helpful and friendly. Can’t wait to go back
Commentaires de Gestion de l’hôtel
4 sept. 2023 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to share your experience at El Gran Castillo de Arena! We are thrilled to hear that the location and amenities met your expectations. It's especially heartwarming to know that William made such a positive impression on your stay. We truly value our team members and the effort they put into making our guests feel welcomed. We can't wait to welcome you back on your next visit! Safe travels until then.
par un voyageur
Boys Trip
Publié le 6 juill. 2023 sur HomeAwayThe boys had an absolutely amazing time! The house and caretakers were wonderful. The guide provided helped answer all our questions. The excursion we booked through the house was perfect. My husband fell in love with the area and accommodations. Thank you for a great Trip!
Commentaires de Gestion de l’hôtel
2 août 2023 par VrboOwner, Gestion de l’hôtel
We are thrilled to hear that you and your family had such a fantastic time at El Gran Castillo de Arena! It's wonderful to hear that you found our house and caretakers to be exceptional. They truly take pride in contributing to our guests' amazing experiences.
We're glad that the guide we provided was helpful, and that you thoroughly enjoyed your excursion. It's our goal to make sure that every aspect of your stay is enjoyable and memorable.
It's heartwarming to know that your husband fell in love with the area and accommodations. Belize is indeed a charming place, and we strive to provide accommodations that match its beauty.
Thank you for choosing to stay with us, and for your kind words. We look forward to hosting you again for another great trip!
par un voyageur
Much Love for the Grand Sand Castle
Publié le 28 juin 2023 sur HomeAwaySeven of us had a very comfortable week-long stay at this idyllic, spacious and modern beachfront villa. There were more than enough beds to accommodate everyone, on multiple floors each with their own kitchens and bathrooms. Oh, and the best feature is the rooftop pool!!!
We pre-ordered some food to have on hand for our arrival, arranged golf carts and even scheduled some tours all through the Sunrise Vacations management team. Talk about convenient!
Not to mention there is a lovely bar & restaurant just next door, if you don't feel like cooking. Secret beach is just on the other side of the island, and it's a quick ride into town for shopping, dining or whatever excursions you'd like to take.
The property comes with an on-site caretaker and a groundskeeper, and their concierge-like service cannot be matched. They were so helpful and kind, that it felt like we'd made new friends by the time we departed. Can't wait to visit again!
Commentaires de Gestion de l’hôtel
28 juin 2023 par VrboOwner, Gestion de l’hôtel
Thank you so much for taking the time to share your experiences at El Gran Castillo de Arena Gwen. We're thrilled that you and your group had a comfortable and enjoyable stay, and that the spaciousness and modern amenities of the villa met your needs.
The rooftop pool is indeed a fantastic feature and we're delighted to hear that you enjoyed it, such a great spot to watch the sunsets... We're glad that the provisioning services, golf cart arrangement, and tour booking added convenience to your stay, as we always strive to make our guests' experiences as hassle-free as possible.
We're also happy to hear that you appreciated the proximity to the bar & restaurant next door, Secret Beach, and the town's shopping and dining options. Our William and Marvin always aim to offer top-tier service onsite and make guests feel at home, so we're pleased to know that their efforts were successful during your stay.
We look forward to welcoming you back for another memorable stay in the future. Thank you once again for choosing El Gran Castillo de Arena!
par un voyageur
Girls Trip 2023!
Publié le 29 mars 2023 sur HomeAwayGreat time stellar views! William & Marvin we’re awesome!
Commentaires de Gestion de l’hôtel
11 avr. 2023 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to share your feedback about your recent stay at El Gran Castillo de Arena Kimberly. We're thrilled to hear that you enjoyed your stay and the stunning views our property has to offer.
We're also pleased to learn that our staff, William and Marvin, were able to contribute to making your stay a memorable one. We will certainly pass along your kind words to them.
Thank you for choosing El Gran Castillo de Arena and we look forward to welcoming you back in the future.
