Note fondée sur 218 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,7 Service et personnel
4,7 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
Recommandé
pour Tout le mondepar un voyageur
hôtel au gout du jour, moderne
Publié le 25 avr. 2017 sur Expediale seul bémol: payer la navette de l'hôtel 60 US (aller-retour) pour allez à San Pedro
c'est la 1er fois que je vois ça !!!!
par un voyageur
Publié le 24 août 2024 sur Expedia
Very nice.
Commentaires de Gestion de l’hôtel
26 août 2024 par Mayra Alejandra Verano - Guest experience manager , Gestion de l’hôtel
Dear Aisha, We really appreciate you take the time to rate us, we will be more than pleased to receive you again in a near future, Best regards
par un voyageur
Publié le 23 août 2024 sur Expedia
Our family of four stayed at Las Terrazas in a two-bedroom penthouse with. private pool. The layout is very spacious. The facility is very well kept and beautiful. The furniture in the room are bit outdated. The kitchen is equipped to prepare basic food. The staff are extremely friendly and helpful. There is one restaurant with great selection. The beach is not swimmingly. The resort is in a great location; about 20 mins golf cart ride from town but plenty restaurants along the way. Also, 25 minutes to secret beach. A must visit!!! We would differently stay there again.
Commentaires de Gestion de l’hôtel
23 août 2024 par Mayra Alejandra Verano - Guest experience manager , Gestion de l’hôtel
Dear Merlen Many sincere thanks for your kind review and recommendation. I am very happy to hear that our services made such a positive impression and that you had a memorable experience. We take pride in taking care of our guests and are very pleased that your expectations were highly met. Thank you once again for choosing to stay with us and we look forward to welcoming you back very soon. Kind regards,
par un voyageur
Publié le 20 août 2024 sur Expedia
Nice property
Commentaires de Gestion de l’hôtel
23 août 2024 par Mayra Verano - Guest Experience Manager , Gestion de l’hôtel
Dear AntonnietteThanks for your score, we really hope to receive you again in a near future. Best regards
par un voyageur
Publié le 20 août 2024 sur Expedia
Room was clean and updated. Easy access from room to pool area.
Commentaires de Gestion de l’hôtel
23 août 2024 par Mayra Verano - Guest Experience Manager , Gestion de l’hôtel
Dear Loc I am pleased that you found your room in the right condittions. We like to make sure that our guests have everything they may need during their visit.Thanks for your comments, we hope to receive you in a near future again Best regards
par un voyageur
Publié le 17 août 2024 sur Expedia
Beautiful beachfront hotel in San Pedro, Belize, and it was exactly what we were looking for. The property itself is stunning, and the cleanliness throughout the hotel was impeccable. The staff were incredibly friendly and attentive, which made our stay even more enjoyable.
One of the standout features of this hotel is the range of complimentary amenities they offer. We had access to kayaks, paddle boats, bikes, and even a volleyball court. The cabanas on the beach were a perfect spot for enjoying dinner or drinks while soaking in the relaxing atmosphere. The vibe of the entire place was incredibly tranquil, which was just what we wanted.
We stayed in a spacious three-bedroom suite with a breathtaking view of the beach. The suite was well-equipped with a dining room, full kitchen, living room, and two full bathrooms. Having a washer and dryer in the suite was a great convenience, especially for a longer stay.
However, there were a couple of drawbacks. The hotel has only one restaurant on the premises, and while the food was good, the menu was very limited and the prices were quite high. Additionally, the road leading to the hotel was in terrible condition, full of potholes, and when it rained, it turned into a muddy mess. The road seemed to be made of clay, making it difficult to navigate without getting your shoes or feet dirty when walking from the golf cart
Commentaires de Gestion de l’hôtel
23 août 2024 par Mayra Verano - Guest experience Manager , Gestion de l’hôtel
Dear Jennifer, Many sincere thanks for your kind review and recommendation. I am very happy to hear that our services made such a positive impression and that you had a memorable experience. We take pride in taking care of our guests and are very pleased that your expectations were highly met. Thank you once again for choosing to stay with us and we look forward to welcoming you back very soon. Kind regards,
par un voyageur
Publié le 14 août 2024 sur Expedia
I like that the rooms were spacious and the designs were unique which makes you feel at home.
Commentaires de Gestion de l’hôtel
23 août 2024 par Mayra Verano - Guest Experience Manager , Gestion de l’hôtel
Dear Rakeen I am pleased that you found your room spacious and well-equipped. We like to make sure that our guests have everything they may need during their visit.We hope to receive you again in a near future Best regards
par un voyageur
Publié le 14 août 2024 sur Expedia
My husband and I went for my birthday, along with 2 other couples. I loved the location.. 20 mins from downtown and 20 mins from secret beach! Perfect location. When we got to the resort, the walked us to a room.. that we didn’t reserve! 1 of the couples would have to sleep in bunk beds.. after waiting a hour, we were offered an “upgrade” to our room! After speaking to a manager we were upgraded.
We paid n rented a 6 seater golf cart.. the 1st one needed power stirring, it was a struggle to turn.. the 2nd one wouldn’t cut off! Parking, taking out the key, it still never stopped running. 3rd, it needed power stirring and kept backfiring!
The resort food was the worst of all places we’ve eaten at. Additionally, although it was 6 of us, 2 could eat breakfast free.
Commentaires de Gestion de l’hôtel
23 août 2024 par Mayra Verano - Guest Experience Manager , Gestion de l’hôtel
Dear Chassidy,I thank you for your feedback and am truly sorry to hear about the inconvenience caused with the rooms and the golf cart services.Please allow me to express my sincerest apologies for the challenge you have encountered and reassure you this does not reflect our normal standards of service.I hope you can give us the opportunity to provide a better experience in a near future.Please in case you have any other comments do nor hesitate to contact us Best regards
par un voyageur
Publié le 11 août 2024 sur Expedia
Great upscale property with great customer service and excellent spa services! If you’re in the area, definitely recommend the stay and spa services!
Commentaires de Gestion de l’hôtel
23 août 2024 par Mayra Verano - Guest Experience Manager , Gestion de l’hôtel
Dear Jennifer, Many sincere thanks for your kind review and recommendation. I am very happy to hear that our services made such a positive impression and that you had a memorable experience. We take pride in taking care of our guests and are very pleased that your expectations were highly met. Thank you once again for choosing to stay with us and we look forward to welcoming you back very soon.
par un voyageur
Publié le 6 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 août 2024 par Mayra Verano - Guest Experience Manager , Gestion de l’hôtel
Dear Mr Shaunna Thanks for taking the time to leave such a great score, we really appreciate it and we will be more than happy to receive again in our property. KInd regards
