Note fondée sur 578 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,4 Service et personnel
4,4 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 févr. 2024 sur Expedia
A fuir!
Enorme village vacances en construction sur un marais. C'est très excentré du reste de San Pedro. Pas de service de vélo, si vous voulez vous déplacer il faut louer un golf cart ($$). En fait si vous voulez faire n'importe quoi il faut payer car l'hôtel n'inclut absolument aucun service (même les bouteilles d'eau de votre chambre c'est à vous d'aller les remplir à la réception!!). Ce n'est clairement pas digne d'un 4 étoiles.
Les chambres sont en fait des bungalows qui ont toutes des fenêtres mais sans vitre, si bien qu'on entend tout dehors (absolument tout et à toute heure, c'est l'enfer). Cerise sur le gâteau du greenwashing : Ils se prétendent écologiques à compter le nombre de bouteilles en plastique économisées grâce au remplissage de bouteilles d'eau en verre mais ils mettent la clim a fond dans les bungalows fenêtres ouvertes puisqu'elles ne se ferment pas! Du grand n'importe quoi! Une aberration écologique! Pour un complexe tout neuf l'isolation est complètement à revoir (on entendait très bien le voisin du dessus faire pipi). Familles, passez votre chemin ce n'est pas du tout kids friendly, il n'y a rien dans les commodités qui est fait pour les enfants, c'est nul.
La plage se situe à 15min en bateau (transfert gratuit, seule chose gratuite que vous aurez là-bas). Et ce n'est pas une vraie plage côté mer mais côté lagune! C'est un marais (swamp) avec de la vase. Alors ils l'ont bien aménagée certes mais ce n'est clairement pas digne d'une sable.
Commentaires de Gestion de l’hôtel
11 mars 2024 par Management, Gestion de l’hôtel
Good Day Alexandra,I am sorry to see that you were not happy during your stay. Please reach out to us if you would be willing to give us a chance to turn your experience around. We are more than happy to further assist with making it right.
par un voyageur
Publié le 18 sept. 2024 sur Expedia
No complaints at all
par un voyageur
Publié le 5 sept. 2024 sur Expedia
The property and the concept is super nice
.needed repairs and mire cleaning as a reult of the unpaved roads covered with gray rock. Construction daily but not a real problem. All staff encountered really noce. unpaved geounds. Shoes continually
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Management, Gestion de l’hôtel
Dear Katrina,Thank you for your thoughtful feedback regarding your recent experience at our property. We’re pleased to hear that you found the property and concept to your liking and appreciated the efforts of our staff.Your feedback is invaluable as we strive to enhance our facilities and services. If you have any further suggestions or if there's anything specific you feel we could improve, please don't hesitate to let us know.Thank you once again for sharing your observations, and we hope to have the opportunity to welcome you back in the future.
par un voyageur
Publié le 4 sept. 2024 sur Expedia
Looking forward to my next visit
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Management, Gestion de l’hôtel
Dear Ajay,Thank you so much for your kind words! We’re thrilled to hear that you’re looking forward to your next visit. Your enthusiasm and satisfaction are truly appreciated, and we can’t wait to welcome you back Mahogany Bay!If there’s anything specific you’d like to experience or any special requests you have for your next stay, please don’t hesitate to let us know. We’re here to ensure your next visit is just as enjoyable as the last.Looking forward to seeing you again!
par un voyageur
Publié le 3 sept. 2024 sur Expedia
The biggest disappointment was the false advertising. The photos and description made it sound like it was on a beach or close to a beach and the photos gave the impression that the rooms had some sort of scenic view. Which all did not happen. The beach is a 15 minute boat ride, the room looked out to construction sites and swaps, and the entire area around the property was under construction. We tried to upgrade and were ready to pay money to have a better room, and the staff made it clear that wasn’t an option. They offered us the same room on a different street which has the same view. The staff was stuck up, not accommodating and honestly just dry. Definitely not the Belizean culture. The common areas were basic, the gym was 1/3 of the size of the photos, and the pool did not have a view as it looked. So basically lots of false advertising. We couldn’t cancel so booked a different hotel with a beach front casita and it was just what we flew across countries to get to.
With that said, the beach club was a 10/10 and did not feel at all related to the experience we got at the hotel. If they offered the beach club as a separate fee, I would go back just for that.
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Management, Gestion de l’hôtel
Dear Christine,Thank you for taking the time to provide detailed feedback about your recent stay with us. I’m genuinely sorry to hear that your experience did not meet your expectations, and I appreciate the opportunity to address your concerns.I apologise for any discrepancies between the information and images presented and the reality of your stay. We strive to provide accurate representations of our property. Your feedback is crucial in helping us improve our marketing materials and ensure they reflect our property more accurately.I’m also disappointed to learn about the issues you encountered with the room and the level of service provided by our staff. Our goal is to offer a welcoming and accommodating environment, and it’s concerning to hear that we did not meet this standard during your visit. I will be addressing these matters with our team to ensure we enhance our service and hospitality moving forward.While I regret that we were unable to offer an upgrade or provide a satisfactory solution at the time, I’m glad to hear that you enjoyed the beach club experience. I will share your positive feedback with the team there.Thank you for your feedback and for giving us the opportunity to improve.
par un voyageur
Publié le 20 août 2024 sur Expedia
The front desk never answered the phones when I needed assistance. It’s about a 15 minute walk from my room to the lobby and even while waiting inside they never answered phones. At one point I got Locked out of my room and it took over 30 minutes to get help. One of the managers at check in told me he would make sure I had Transportation and he was gone an hour later and they told me that wasn’t an option for me any longer. I was Super u happy with the service although the property was nice
Commentaires de Gestion de l’hôtel
22 août 2024 par Management, Gestion de l’hôtel
Good Day Jenna,Thank you very much for your feedback and I trust that you are having a lovely day. I am sorry for the misunderstanding with the Front Desk Team and we will definitely be looking into this. I am happy to hear that the property is nice and that you were still able to enjoy your stay with us.
par un voyageur de Atlanta
Publié le 20 août 2024 sur Expedia
I was expecting to experience a nice time and leisurely visit near the water but boy is this far from the truth. To begin, the lack of air conditioning where we stayed destroyed any enjoyment of relaxation possible. There are literally no windows that completely close in the unit. They are made of wood with multiple panels. There is always air coming in from the outside. A lot of them are broken. You can't leave the bathroom door or the shower door open without the heat pouring into the room so if you forget, it's all over. The heat doesn't dissipate. It's miserable. The air conditioning works but definitely not enough. All of the rooms are like this. There is no glass or insolation to keep the heat out and the cool in. Awful, awful design flaw.
When we got in the room the safe didn't work, the TV was glitchy with the cable provided, the water pressure was off, the lamp was broken and had an exposed wire hanging off of it where the bulb connects. You are not close to anything good. It's like a prison and the only way to get out of it is to spend more money and waste more time. It was the worst experience I have ever had in a hotel.
Also there are mosquitos galore inside the check in area and about the property as it is located on the swamp side of San Pedro. Their private beach is infested with sea lice so that is completely unenjoyable. The beach chairs are broken. The property is a dump.
They won't refund for early checkout. Do not stay here. You will regret it!
Commentaires de Gestion de l’hôtel
22 août 2024 par Management, Gestion de l’hôtel
Good Day Michael,Thank you very much for your review. I do apologise for the experience that you had during your stay as this is not the level of service we offer to our guests. I believe our team did try to solve the issue by upgrading you to another unit unfortunately you decided to leave to another property. We did reach out as well to further assist with making it right. Please know that we are looking into this matter and hope to ensure that your expectations are met.
par un voyageur
Publié le 19 août 2024 sur Expedia
UN LUGAR SUMAMENTE BONITO, CON UNA VISTA A LA LAGUNA IMPRESIONANTE
Commentaires de Gestion de l’hôtel
22 août 2024 par Management, Gestion de l’hôtel
Thank you Octavio,Thank you for your feedback and do know that the team is happy to hear that you enjoyed our Beautiful property. We are excited to have you back in the future and for you to see the amenities coming for our guests at the private Beach Club .
par un voyageur
Publié le 18 août 2024 sur Expedia
The cottage eooms and the Victorian style guest house.
Commentaires de Gestion de l’hôtel
22 août 2024 par Management, Gestion de l’hôtel
Good Day Darin Thank you for your feedback on you recent stay with us at Mahogany Bay. We are pleased to know that you enjoyed the layout an design of the houses. We are happy to know that we are able to showcase through the property design the culture of Belize.
par un voyageur
Publié le 5 août 2024 sur Expedia
I enjoyed staying at this property and I will say the staff and food was great. Some inconsistency when it came to service and quality of food but I have to give a big thank you to Miguel ( server at Shaken) who was great, very attentive and gave good recommendations for breakfast. For dinner menu, I highly recommend the cevice.
BRING BUG SPRAY. I got bit so many times at the resort by the pool mainly and the flies love to come around when you get your food. It was definitely a downside of my stay and I am not sure they are doing anything about it. There was spray avail at the bar but by then it was too late in my case. I have to note the private beach is 15 min away via boat. Nice but water is not deep enough to swim. Ceviche there is not as great but drinks and other food is great. Also, it was hard to stay in a room with NO full length mirrors...my friend's room did not have one either, so I guess that's a thing as well.
Commentaires de Gestion de l’hôtel
5 août 2024 par Management, Gestion de l’hôtel
Good Day Marquita,Thank you very much for your recent stay with us at Mahogany Bay. It is great to hear that you enjoyed the food especially the ceviche and that Miguel made your stay. I am sorry to hear about the mosquitos as we are in the tropic but rest assured we do fumigate for them daily to keep them at bay. We do hope that you will choose to come back to Belize again in the future.
