Note fondée sur 572 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,4 Service et personnel
4,4 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 févr. 2024 sur Expedia
A fuir!
Enorme village vacances en construction sur un marais. C'est très excentré du reste de San Pedro. Pas de service de vélo, si vous voulez vous déplacer il faut louer un golf cart ($$). En fait si vous voulez faire n'importe quoi il faut payer car l'hôtel n'inclut absolument aucun service (même les bouteilles d'eau de votre chambre c'est à vous d'aller les remplir à la réception!!). Ce n'est clairement pas digne d'un 4 étoiles.
Les chambres sont en fait des bungalows qui ont toutes des fenêtres mais sans vitre, si bien qu'on entend tout dehors (absolument tout et à toute heure, c'est l'enfer). Cerise sur le gâteau du greenwashing : Ils se prétendent écologiques à compter le nombre de bouteilles en plastique économisées grâce au remplissage de bouteilles d'eau en verre mais ils mettent la clim a fond dans les bungalows fenêtres ouvertes puisqu'elles ne se ferment pas! Du grand n'importe quoi! Une aberration écologique! Pour un complexe tout neuf l'isolation est complètement à revoir (on entendait très bien le voisin du dessus faire pipi). Familles, passez votre chemin ce n'est pas du tout kids friendly, il n'y a rien dans les commodités qui est fait pour les enfants, c'est nul.
La plage se situe à 15min en bateau (transfert gratuit, seule chose gratuite que vous aurez là-bas). Et ce n'est pas une vraie plage côté mer mais côté lagune! C'est un marais (swamp) avec de la vase. Alors ils l'ont bien aménagée certes mais ce n'est clairement pas digne d'une sable.
Commentaires de Gestion de l’hôtel
11 mars 2024 par Management, Gestion de l’hôtel
Good Day Alexandra,I am sorry to see that you were not happy during your stay. Please reach out to us if you would be willing to give us a chance to turn your experience around. We are more than happy to further assist with making it right.
par un voyageur
Publié le 20 août 2024 sur Expedia
The front desk never answered the phones when I needed assistance. It’s about a 15 minute walk from my room to the lobby and even while waiting inside they never answered phones. At one point I got Locked out of my room and it took over 30 minutes to get help. One of the managers at check in told me he would make sure I had Transportation and he was gone an hour later and they told me that wasn’t an option for me any longer. I was Super u happy with the service although the property was nice
Commentaires de Gestion de l’hôtel
22 août 2024 par Management, Gestion de l’hôtel
Good Day Jenna,Thank you very much for your feedback and I trust that you are having a lovely day. I am sorry for the misunderstanding with the Front Desk Team and we will definitely be looking into this. I am happy to hear that the property is nice and that you were still able to enjoy your stay with us.
par un voyageur de Atlanta
Publié le 20 août 2024 sur Expedia
I was expecting to experience a nice time and leisurely visit near the water but boy is this far from the truth. To begin, the lack of air conditioning where we stayed destroyed any enjoyment of relaxation possible. There are literally no windows that completely close in the unit. They are made of wood with multiple panels. There is always air coming in from the outside. A lot of them are broken. You can't leave the bathroom door or the shower door open without the heat pouring into the room so if you forget, it's all over. The heat doesn't dissipate. It's miserable. The air conditioning works but definitely not enough. All of the rooms are like this. There is no glass or insolation to keep the heat out and the cool in. Awful, awful design flaw.
When we got in the room the safe didn't work, the TV was glitchy with the cable provided, the water pressure was off, the lamp was broken and had an exposed wire hanging off of it where the bulb connects. You are not close to anything good. It's like a prison and the only way to get out of it is to spend more money and waste more time. It was the worst experience I have ever had in a hotel.
Also there are mosquitos galore inside the check in area and about the property as it is located on the swamp side of San Pedro. Their private beach is infested with sea lice so that is completely unenjoyable. The beach chairs are broken. The property is a dump.
They won't refund for early checkout. Do not stay here. You will regret it!
Commentaires de Gestion de l’hôtel
22 août 2024 par Management, Gestion de l’hôtel
Good Day Michael,Thank you very much for your review. I do apologise for the experience that you had during your stay as this is not the level of service we offer to our guests. I believe our team did try to solve the issue by upgrading you to another unit unfortunately you decided to leave to another property. We did reach out as well to further assist with making it right. Please know that we are looking into this matter and hope to ensure that your expectations are met.
par un voyageur
Publié le 19 août 2024 sur Expedia
UN LUGAR SUMAMENTE BONITO, CON UNA VISTA A LA LAGUNA IMPRESIONANTE
Commentaires de Gestion de l’hôtel
22 août 2024 par Management, Gestion de l’hôtel
Thank you Octavio,Thank you for your feedback and do know that the team is happy to hear that you enjoyed our Beautiful property. We are excited to have you back in the future and for you to see the amenities coming for our guests at the private Beach Club .
par un voyageur
Publié le 18 août 2024 sur Expedia
The cottage eooms and the Victorian style guest house.
Commentaires de Gestion de l’hôtel
22 août 2024 par Management, Gestion de l’hôtel
Good Day Darin Thank you for your feedback on you recent stay with us at Mahogany Bay. We are pleased to know that you enjoyed the layout an design of the houses. We are happy to know that we are able to showcase through the property design the culture of Belize.
par un voyageur
Publié le 5 août 2024 sur Expedia
I enjoyed staying at this property and I will say the staff and food was great. Some inconsistency when it came to service and quality of food but I have to give a big thank you to Miguel ( server at Shaken) who was great, very attentive and gave good recommendations for breakfast. For dinner menu, I highly recommend the cevice.
BRING BUG SPRAY. I got bit so many times at the resort by the pool mainly and the flies love to come around when you get your food. It was definitely a downside of my stay and I am not sure they are doing anything about it. There was spray avail at the bar but by then it was too late in my case. I have to note the private beach is 15 min away via boat. Nice but water is not deep enough to swim. Ceviche there is not as great but drinks and other food is great. Also, it was hard to stay in a room with NO full length mirrors...my friend's room did not have one either, so I guess that's a thing as well.
Commentaires de Gestion de l’hôtel
5 août 2024 par Management, Gestion de l’hôtel
Good Day Marquita,Thank you very much for your recent stay with us at Mahogany Bay. It is great to hear that you enjoyed the food especially the ceviche and that Miguel made your stay. I am sorry to hear about the mosquitos as we are in the tropic but rest assured we do fumigate for them daily to keep them at bay. We do hope that you will choose to come back to Belize again in the future.
par un voyageur
Publié le 29 juill. 2024 sur Expedia
Amazing service, private beach. Very safe!
Commentaires de Gestion de l’hôtel
5 août 2024 par Management, Gestion de l’hôtel
Greetings Heidi from Beautiful Belize!Thank you for your feedback on your recent stay with us at Mahogany Bay! I am happy to hear that you had an amazing time and that the service was great and that you enjoyed the private beach. Our team will be waiting to have you back with us soon!
par un voyageur
Publié le 28 juill. 2024 sur Expedia
The bed quality, pumping AC, and warm pool water is definitely worth the price! Thank you for an amazing experience at this resort!
Commentaires de Gestion de l’hôtel
5 août 2024 par Management, Gestion de l’hôtel
Good Day Reajine,I hope that you are having a wonderful day and it was a pleasure of having you with us at Mahogany Bay. Our Mahogany Bay team is happy to hear that you had an amazing stay and hope that you make a return trip in the future.
par un voyageur
Publié le 27 juill. 2024 sur Expedia
add about 250$ per person to whatever price you paif here, you need another flight to get there and then you need to rent a golf cart to get anywhere, NONE OF THIS IS MENTIONED IN THE DESCRIPTION OF THIS HOTEL, tourist trap
Commentaires de Gestion de l’hôtel
5 août 2024 par Management, Gestion de l’hôtel
Good Day Dan,Greetings from Mahogany Bay!Thank you for your feedback and we do hope that you were able to enjoy our beautiful island and our resort.
par un voyageur de Plainfield
Publié le 25 juill. 2024 sur Expedia
It was beach.
Commentaires de Gestion de l’hôtel
5 août 2024 par Management, Gestion de l’hôtel
Good Day Jayreen,Thank you very much for your recent stay with us at Mahogany Bay and I do hope that you had a pleasant stay with us.
