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Hotel Pinocchio

1.5 star property
Beach hotel near Lake Atitlán

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Photo gallery for Hotel Pinocchio

Property grounds
Exterior
Outdoor pool
View from property
Shared kitchen facilities

Reviews

5.6 out of 10

Popular amenities

  • Breakfast included
  • Pool
  • Laundry
  • 24/7 front desk
  • Housekeeping
  • Free WiFi

Explore the area

Map
7 Av Callejon E 7-50, Zona 2, San Pedro La Laguna, Solola, 07018
  • Lake Atitlán
    ‪2 min walk‬
  • Church of Saint Peter
    ‪8 min walk‬
  • San Pedro Volcano
    ‪6 min drive‬
  • Quetzaltenango (AAZ-Los Altos)
    ‪125 min drive‬

Room options

View all photos for Basic Room, Private Bathroom

Desk, free WiFi, bed sheets

Basic Room, Private Bathroom

  • Sleeps 1
  • 1 Double Bed

View all photos for Basic Single Room

Desk, free WiFi, bed sheets

Basic Single Room

  • Sleeps 1
  • 1 Twin Bed

View all photos for Basic Double Room, Private Bathroom

Basic Double Room, Private Bathroom

Basic Double Room, Private Bathroom

  • Sleeps 2
  • 2 Twin Beds

Classic Double Room, Shared Bathroom

  • Sleeps 2
  • 2 Twin Beds

View all photos for Basic Double Room, Shared Bathroom

Basic Double Room, Shared Bathroom

Basic Double Room, Shared Bathroom

  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Triple Room, Private Bathroom

Classic Triple Room, Private Bathroom

Classic Triple Room, Private Bathroom

  • Sleeps 3
  • 3 Twin Beds

View all photos for Basic Double Room

Basic Double Room

Basic Double Room

  • Sleeps 2
  • 1 Double Bed OR 1 Twin Bed

About the area

San Pedro La Laguna

In San Pedro La Laguna .Your stay at this San Pedro La Laguna hotel places you within a 10-minute walk of Lake Atitlán and Church of Saint Peter. Calle del Café and La Calle de los Sombreros are also within 2 miles (3 km).

What's nearby

  • Lake Atitlán - 2 min walk - 0.2 km
  • Church of Saint Peter - 8 min walk - 0.7 km
  • San Pedro Volcano - 6 min drive - 5.4 km
  • Museo Tz'unun 'Ya - 7 min drive - 3.8 km
  • Cerro Tzankujil - 15 min drive - 10.0 km

Getting around

  • Quetzaltenango (AAZ-Los Altos) - 125 min drive

Restaurants

  • ‪Coffee San Juan - ‬6 min drive
  • ‪Circles - ‬16 min drive
  • ‪The Alegre Pub - ‬6 min walk
  • ‪Sublime - ‬7 min walk
  • ‪Moonfish Express - ‬16 min drive

About this property

Hotel Pinocchio

Beach hotel near Lake Atitlán
There's a restaurant on site. Free breakfast is served daily. Public spaces have free WiFi. An outdoor pool, tour/ticket assistance, and a garden are also featured at Hotel Pinocchio.

This San Pedro La Laguna hotel is smoke free.

  • 16 guestrooms or units
  • Continental breakfast (free)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Garden
  • No smoking on site
  • Dining venue
Hotel Pinocchio offers 16 accommodations with complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

Languages

Spanish

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includes taxes & fees
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Property amenities

Family friendly

  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking

Food and drink

  • Free continental breakfast available daily 8:00 AM to 10:00 AM
  • A restaurant

Things to do

  • Outdoor pool

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Towels provided

More

  • Desk

Policies

Check-in

Check-in time starts at 1 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash
Safety features at this property include a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts cash. For guests' safety, the property includes a first aid kit in each accommodation.

Property is also known as

Hotel Pinocchio San Pedro La Laguna
Pinocchio San Pedro La Laguna
Hotel Pinocchio Hotel
Hotel Pinocchio San Pedro La Laguna
Hotel Pinocchio Hotel San Pedro La Laguna

Hotel Pinocchio Reviews

Reviews

5.6
Rating 10 - Excellent. 13 out of 45 reviews
Rating 8 - Good. 4 out of 45 reviews
Rating 6 - Okay. 4 out of 45 reviews
Rating 4 - Poor. 6 out of 45 reviews
Rating 2 - Terrible. 18 out of 45 reviews

6.8/10

Cleanliness

6.8/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Grace

Travelled with family
Disliked: Cleanliness, amenities
The staff here were very sweet but disorganised. We could rarely find anyone on reception and at first we were told that the advertised free breakfast was not included. We asked again the next day and they confirmed that we were staying for 4 nights and that we could have breakfast included… the food was nice when we did get it. No one cleaned our room for the entire time we were there so we ended up taking the bin down ourselves. There was a small kitchen but we didn’t use it as there was no soap to wash up. Overall ok for the price for just a few nights in San Pedro!
Stayed 4 nights in Jan 2024

2/10 Terrible

Joseph

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
They don’t use Expedia so there was no room reserved for us so in this case Expedia and this hotel were both useless.
Stayed 1 night in Jul 2023

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Good . Very nice staff . Only the WiFi was not working well upstairs
Stayed 1 night in May 2023

4/10 Poor

Ella

Stayed 3 nights in Apr 2023

4/10 Poor

Leah

Disliked: Staff & service, amenities
It was a beautiful property, but when I came in the office manager wanted more money then what was listed on expedia. I heard this same routine repeated with every set of travelers that came in. He claimed there was a mistake on Expedia, but each time the price seemed to increase. So I'm not sure if there really was a mistake or it was a scam but I wouldn't trust their pricing on here. Also their phone number isn't connected any more so the expedia agent couldn't get ahold of them. The restaurant was nice and the view from the roof was lovely.
Stayed 2 nights in Apr 2023

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked it was in the quiet street, lots of options to eat around. It was affordable for what you got. Lovely roof top with a view, kitchen available.
Stayed 3 nights in Apr 2023

2/10 Terrible

pablo

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

2/10 Terrible

Angel Saul

Stayed 2 nights in Apr 2022

2/10 Terrible

Alisha

Stayed 1 night in Apr 2022

6/10 Okay

Robert

Stayed 1 night in Mar 2022

10/10 Excellent

Leilani

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a quieter hotel that's to the back of a property. At the front of the property is a restaurant and access to the main route through town. The rooms are quaint, with a private bathroom for each, and access to their 3rd story rooftop terrace. The staff is attentive but mostly unseen as they're busy running the hotel. They offer great internet connection and comfy beds. As far as location, it's ideal, as it's a little farther from the town center. There are tiendas and restaurants all around, with a massage center just across the street, Spanish school nearby, and is close to access to the lake that isn't as busy as downtown. Overall a great stay that supports local Guatemalan's!
Stayed 2 nights in Mar 2022

8/10 Good

Lindsay

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2022

2/10 Terrible

John

Stayed 1 night in Jan 2022

2/10 Terrible

Karole L

Disliked: Staff & service
Bad management
When I got to the hotel there was no reservation. I suppose the good news is that it was pay at property so I wasn’t charged but this is holiday high season and I could have been stranded. Luckily a Canadian woman saw me looking bereft and led me to an extra room at her apartment complex so it was ok.
Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very kind, very familial hotel, cheap and efficient. The restaurent is the best part, excellent food. I'm satisfied.
Stayed 2 nights in Jan 2020

2/10 Terrible

Andre, Guatemala

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I made a reservation but to my surprise when I spoke to the staff they said such reservation didn't exist although I showed them the proof... What's the purpose of having your hotel listed here if you are not going to check it regularly?
Stayed 1 night in Jul 2019

2/10 Terrible

Diego

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

2/10 Terrible

Hugo

Disliked: Cleanliness, staff & service, property conditions & facilities
Servicio de muy mala calidad.
Stayed 1 night in Jul 2024

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Bien
Stayed 1 night in Feb 2024

2/10 Terrible

Pedro

When I arrived at the preperty, they told me did not have room for me, lwtting me hanging on New Years' weekend in which everything was full. Terrible service.
Stayed 1 night in Dec 2023

2/10 Terrible

Lois Kim

Stayed 1 night in Jul 2023

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ellos no van a honrar una reservación.
Tuvimos reservaciones pero ellos las dieron nuestras reservaciones a otras personas. We had reservations through hotels.com, but they gave her reservations away, and we do not have rooms.
Stayed 1 night in Jul 2023

4/10 Poor

Barbro

Stayed 2 nights in Apr 2023

2/10 Terrible

Alexandra

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Bei der Ankunft wurden wir aufgefordert, mehr als den dreifachen Preis zu bezahlen aufgrund von Feiertagszuschlag. Dies war bei Expedia nicht angegeben. Sie haben uns gezwungen mehr zu bezahlen als vertraglich mit Expedia vereinbart war (das Dorf war sozusagen ausgebucht). Wir hatten ein eigenes Bad gebucht und mussten es teilen. Die WC und Duschtür konnten beide nicht geschlossen werden. Unser Zimmer war direkt neben einer grossen Baustelle, somit ohne Tageslicht. Der Lichtschalter war kaputt. Das Internet funktionierte nur teilweise. Wir werden sicher nicht nochmals dahin und raten somit jedem anderen auch davon ab.
Stayed 1 night in Apr 2023

2/10 Terrible

Victoria María

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022