Note fondée sur 83 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,6 Service et personnel
3,3 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 11 nov. 2024
Los bailarines estan brutal todosmuy bien pero la maquina super
Commentaires de Gestion de l’hôtel
11 nov. 2024 par Sunscape Dominicus La Romana, Gestion de l’hôtel
Estimado huésped,Nos alegra saber que disfrutó de la actuación de los bailarines. ¡Esperamos verlo de nuevo pronto!Saludos cordiales,Olga Álvarez,eConcierge.
par un voyageur
Publié le 11 nov. 2024
Que me dejaron mucho tiempo en el recepción y después de la larga espera llego a la habitación y estaba ocupada por otras personas
Commentaires de Gestion de l’hôtel
11 nov. 2024 par Sunscape Dominicus La Romana, Gestion de l’hôtel
Estimado huésped,Lamentamos mucho la experiencia que tuvo durante su estancia. Le pedimos disculpas por la espera en la recepción y por el inconveniente de que la habitación. Tomamos muy en cuenta sus comentarios para mejorar nuestro servicio y evitar que situaciones como esta se repitan. Agradecemos su comprensión.Saludos cordiales,Olga Álvarez,eConcierge.
par un voyageur
Publié le 27 sept. 2024 sur Expedia
Pretty good All inclusive.. from a 1-10 i would say an 7 or 8… staff gave it their all it was good cause they’re great workers but unfortunately they seemed to be low on staff at night specially for the restaurants, the beach was rocky such a shame with such a beautiful beach otherwise good
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Sunscape Dominicus La Romana, Gestion de l’hôtel
Dear Guest,We are glad to hear that you enjoyed our service and that our staff went out of their way to make your stay a pleasant one. We appreciate your comments about the service. We regret that the beach did not meet your expectations. Despite this, we are glad that you found other aspects of your stay satisfactory. We look forward to welcoming you back and providing you with an even better experience in the future.Best regards,Olga Álvarez,eConcierge.
par un voyageur
Publié le 23 sept. 2024 sur Expedia
The constant walking back and forth from the bar and lobby to the beach and our room was way too much. The distance around the property is just shy of half a mile (.50mi). The room was full of ants. There was no room service. The servers were not attentive and seemed confused on what drinks were which for which tables and the servers took long to bring out drinks and attend. Mind you we tipped $1 every time regardless but stopped after the bad service continued. No A/C anywhere on property but the room and the sunscape VIP lounge.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Sunscape Dominicus La Romana, Gestion de l’hôtel
Dear Guest,We sincerely regret that your experience was not as expected. We appreciate your comments about the distance on the property; we understand that it can be inconvenient, but it is an aspect that we cannot change.Regarding the room, we regret that you encountered problems with ants. This does not reflect our standards of cleanliness. We are also concerned about your experience with the service, and will take steps to improve the care and training of our staff.We appreciate your patience and hope you will give us the opportunity to provide you with a better experience in the future. Best regards,Olga Álvarez,eConcierge.
par un voyageur de miramar
Publié le 16 sept. 2024 sur Expedia
I love this place, definitely coming back soon
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Sunscape Dominicus La Romana, Gestion de l’hôtel
Dear Guest, We are very happy to hear that you enjoyed your stay and that you are planning to come back soon.It will be a pleasure to welcome you again. If you need any assistance for your next visit, please do not hesitate to contact us.See you soon!Best regards,Olga Álvarez,eConcierge.
par un voyageur
Publié le 15 sept. 2024 sur Expedia
This resort needs to upscale their food they are terrible, tasteless and not appetizing at all. The room we had toilet didn’t flush, the last night our room flooded with rushing water from who knows well we purchased the sun club and it did not make a difference only good thing of this resort is the beach and the coffee shop. This was our 35th wedding Anniversary celebration and it was horrible I do not recommend this resort at sll
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Sunscape Dominicus La Romana, Gestion de l’hôtel
Dear Guest,We are deeply sorry to hear that your experience at our resort did not meet your expectations, especially during such a special occasion as your 35th anniversary. We want to assure you that we will take your comments into consideration and work to improve the quality of our food.We are glad to know that you appreciated our beach. We apologize for the inconvenience and hope that you will give us the opportunity to show you a better experience in the future.Best regards,Olga Álvarez,eConcierge.
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Good hotel
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Sunscape Dominicus La Romana, Gestion de l’hôtel
Estimado huésped,Nos alegra mucho saber que su estancia en nuestro hotel fue satisfactoria y que le gustó nuestro servicio.Trabajamos con dedicación para ofrecer la mejor experiencia posible a nuestros huéspedes, y es un placer recibir tu reconocimiento.Saludos cordiales,Olga Álvarez,eConcierge.
par un voyageur
Publié le 8 sept. 2024 sur Expedia
Amé el servicio del personal me hicieron sentir bienvenida. No hay lugar para caminar en las afueras pero no hace falta porque está lleno de mucho entretenimiento. Volvería sin pensarlo.
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Sunscape Dominicus La Romana, Gestion de l’hôtel
Estimado huésped,Muchas gracias por sus amables palabras. Nos alegra saber que el servicio de nuestro personal hizo que se sintiera bienvenida y que disfrutó del entretenimiento que ofrecemos en el resort.Aunque nuestras instalaciones están principalmente concentradas en el interior del hotel, nos complace que haya encontrado suficiente diversión y actividades para disfrutar sin necesidad de salir.Esperamos tener el placer de recibirle nuevamente en el futuro. ¡Será un gusto volver a ofrecerle una experiencia tan agradable!Saludos cordiales,Olga Álvarez,eConcierge.
par un voyageur
Publié le 6 sept. 2024 sur Expedia
The hotel is ok, the staff at the buffet were terrible, when I was there they were only focusing on who provided the tips, I ask for a coffee 3 time and the supervisor was the one who gave it to me after I went and complained, never will go again to that hotel! The bathroom was not clean my stay for terrible! What I did like was the restaurant at night, the only thing I liked.
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Sunscape Dominicus La Romana, Gestion de l’hôtel
Dear Guest,We are sorry to hear that your experience at our hotel was not satisfactory. We sincerely appreciate you taking the time to share your comments.We would like to apologize for the inconveniences you mention occurred during your stay. These are not the experiences we want our guests to have, and we assure you that we are taking steps to improve in these areas.We are glad to hear that you enjoyed the evening restaurant. We appreciate your appreciation and will share it with the team.We appreciate your feedback, as it helps us identify areas where we need to improve. We regret that we did not meet your expectations this time and hope to have the opportunity to provide you with a better experience in the future.Best regards,Olga Álvarez,eConcierge.
par un voyageur
Publié le 3 sept. 2024 sur Expedia
El peor hotel que mi familia y yo hemos podido ir.
La comida del restaurante de la playa es un asco llena de moscas e insectos. No tienen personal para trabajar y los que están no están a gusto para atender a los vacacionistas. No tienen suficiente comida para servir, se la pasan de un restaurante a otro para poder llenar las solicitudes de almuerzo porque no tienen porciones.
Las habitaciones se inundan de agua y no tenían agua caliente por 2 días de los 4 que pasamos allí.
Fue una pesadilla, es la primera vez que queremos irmos de un hotel de vacaciones.
El room service tampoco funciona, estuvimos por 3 horas esperando el servicio que nunca llegó y mis 2 niños y mi suegra con hambre.
Fuimos para celebrar mi cumpleaños y el de mi suegra y el bizcocho y los servicios solicitados para celebrar esta ocasión nunca lo proveyeron. Dijeron que no les había pagado al final de la estadía y nos enviaron a un recinto de policía.
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Sunscape Dominicus La Romana, Gestion de l’hôtel
Dear Guest,We are deeply sorry to hear about the problems you and your family faced during your stay with us. Your experience in no way reflects the standards of quality and service that we strive to maintain.These issues are unacceptable and we will take immediate steps to investigate these issues. Guest satisfaction are top priorities for us.We are committed to reviewing and improving our procedures to prevent similar situations from occurring in the future.We also deeply regret that your and your mother-in-law's birthday could not be celebrated as planned. This is an important aspect for us and we are very sorry that it was not delivered as promised. We thank you for providing us with your feedback, as it is essential to our continuous improvement process. We would welcome the opportunity to demonstrate to you that we can deliver the experience you expected. Best regards,Olga Álvarez,eConcierge.
