Avis Bluebonnet Suite @ Wildflower Lodge

Thank you so very much! We loved having you with us and look forward to seeing you again.

Dear Mr. Sweatt, We understand that there were some misunderstandings and challenges during your recent stay at our establishment. We apologize if there were any inconveniences or frustrations you experienced. Our intention is always to provide the best possible service to our guests. Upon assessing the situation, we believed that it would be in your best interest to stay at another location due to the difficulties that arose during our communication. We genuinely wanted to ensure your satisfaction and offered to arrange an alternative stay just four blocks away from our property, which would have been more convenient for you. We even proposed a complete refund and covered the expenses at the other location. However, we understand that you preferred to stay at our establishment, despite our reservations. We assure you that our housekeeper was available upon your arrival and the following morning to assist with any requests or concerns. We apologize if there was any miscommunication or if your needs were not adequately addressed during your stay. We always strive to provide excellent customer service and address any issues promptly. We must express our disappointment with the manner in which you have conducted yourself. We have noticed that you tend to leave negative reviews and ratings on various platforms, which suggests that your experiences may not solely reflect the quality of the establishments you visit. It is regrettable that you have resorted to threats, harassment, and derogatory language towards our staff. Such behavior is unacceptable and goes against our principles of fostering a respectful and positive environment. We are dedicated to serving our guests and meeting their needs to the best of our abilities. It is disheartening to encounter individuals who seek to exploit small business owners for personal gain. We kindly request that you approach future interactions with fairness and empathy. We sincerely hope that you find more positive experiences in your future travels. Best regards,

We are terribly sorry for the inconvenience. We are only human and mistakes get made on occasion. However, I do believe we booked you at another location 2 blocks away.

We are just heartbroken that your stay was not up to your standards. We are appalled at the condition of the room as well. This is not what we strive for . We have since replaced our cleaning staff and developed new cleaning protocols . We have spontaneous inspections and ‘secret sleepers’ to identify any issues. Please know we take reviews seriously; however we would have loved a chance to correct the issue first. We have not owned the property very long and are constantly improving our process, staff, and pricing. We do hope you give us another chance in the future.

Thank you for your response. We are working on the noise level and trying to find a suitable solution that incorporates a more quiet atmosphere as well as aesthetically pleasing.