2/10 – Terrible
Katherine C.
2 sept. 2024
Points faibles : Propreté
Not what we expected
We thought, from the pictures this would be a cute, cozy, clean, well maintained room for a quick weekend trip. Unfortunately, that’s not what it is.
To start, I never received the text message that was supposed to have my check-in information, such as the code to open the door. I had received an email saying I would get a text, but it never came. I was sent a message in Vrbo, but since I was expecting a text, I didn’t think to check Vrbo for messages.
When we arrived at the property, I had initially contacted the owner because I didn’t receive the text. I will say she was very quick to respond and was courteous and professional. Unfortunately this property just did not meet our expectations. We did not even stay. We walked in the room and walked right back out. The room reeked of mold/mildew and stale cigarette smoke (even though it is a no smoking property). The owner did offer to have housekeeping come, but honestly, what can they really do about something like that? When it’s in the walls and under the floor, no amount of housekeeping can fix that. She also offered to check to see if a different unit was available but the whole property unfortunately just was not well maintained. All the units looked run down and poorly maintained. There were ants ALL OVER the steps into the units. It was not a good feel overall. There’s no way we would have gotten any sleep. We ended up changing our entire weekend and just heading into Fredericksburg to stay at the LaQuinta.
Katherine C.
Séjour de 2 nuits en août 2024