Avis Sunflower Suite @ Wildflower Lodge

I apologize for any inconvenience you may have experienced during your stay at Wildflower Lodge. We strive to provide a comfortable and enjoyable environment for our guests, and I'm sorry to hear that your experience fell short of your expectations. Regarding the insect you encountered in your room, I understand your concerns, and I want to assure you that we take such matters seriously. As you mentioned, insects are a natural occurrence in the Texas Hill country, and despite our regular professional pest control treatments, daily inspections, and cleaning routines, there may be instances where bugs find their way inside, especially during periods of excessive heat. We do our best to minimize their presence and create a pest-free environment for our guests. Upon receiving your report, we immediately contacted our pest control expert to assess the situation and take appropriate measures. However, we regret that we couldn't assist you directly as you had already made alternative arrangements at that time. We genuinely value your feedback, as it helps us identify areas for improvement. We are constantly striving to enhance our services and facilities to ensure a pleasant stay for all our guests. We appreciate your understanding of the challenges posed by local wildlife and the proactive measures we take to address them. We would like to also add that you were on your way to our location a day early and requested an additional night less than two hours of check in. We were happy to accommodate you at such short notice. If there is anything else we can do to address your concerns or if you have any further feedback, please do not hesitate to reach out to us. We hope that you will consider staying with us again in the future, giving us the opportunity to provide you with an improved experience.

We deeply regret to hear that your stay was not satisfactory. We acknowledge that there was an issue with the heater, and we provided a space heater that covers 400 square feet, as you mentioned. We apologize if you felt that our communication came across as rude. Our intention was solely to resolve the problem and not to exacerbate the situation. We understand that emotions were running high during the conversation, and we apologize for any misunderstanding. The main concern raised in your feedback is the delay in having one of the rooms ready on time. We offered you alternative options, such as a visit to the winery, and provided a discount as a gesture of goodwill for the inconvenience caused. The absence of pictures has raised doubts regarding the syringe you mentioned. We take such matters seriously and will investigate further to ensure the safety and comfort of our guests. Please be aware that we are continuously working on improving our facilities, and we are aware that there is still progress to be made. We genuinely hope that you would consider returning to San Saba in the future, as we strive to provide a more enjoyable experience.

There seems to be some confusion. Your reservation was for 1 night, then you added another night. I told you we were booked, I refunded your money, and I found you another location to stay 48 hours in advance . You told me to cancel everything. I did . Again, I refunded your money. I never gave you a code to get in the room, I never gave you a room number, and our conversation was over 48 hours prior to your arrival. Additionally, your reservation was for 1 person but apparently you had changed that number. You called me at 8:00pm asking for your room number and code at that time I repeated our conversation. I asked you why you did not stay at the other location. I communicate with my guests very clearly and i am not sure why this was not clear.

Thank you. We loved having you!

Thank you. We loved having you.

Thank you. We enjoyed having you with us.