Note fondée sur 398 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,6 Service et personnel
4,3 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 14 déc. 2023 sur Expedia
Fue una bonita estadia , nos quedamos 3 noches y nos fue super bien.
Habia visto en los comentarios por el agua en los cuartos que es fria para bañarse, pero es una temperatura perfecta ni muy fria ni muy caliente.
Volveria de nuevo sin duda!
Commentaires de Gestion de l’hôtel
19 déc. 2023 par Roca Sunzal, Gestion de l’hôtel
Dear Pamela. Thank you for giving us a perfect rating and for recommending our hotel to other travellers. I am sure all our hotel staff enjoyed attending to your needs as much as you enjoyed your stay. We'd be pleased to serve you again. Best regards Team at Roca Sunzal
par un voyageur
Publié le 19 févr. 2019 sur Expedia
Wifi il marche pas dans le chambre le réseau tres mauvaise
Commentaires de Gestion de l’hôtel
1 mai 2019 par Dinora Quintanilla, Gestion de l’hôtel
estamos para mejora gracias por su observacion.
par un voyageur
Publié le 26 juin 2024
satisfactory over all
Commentaires de Gestion de l’hôtel
29 juin 2024 par Roca Sunzal, Gestion de l’hôtel
Thank you Oscarr for your review. We appreciate you taking the time to provide your feedback. While the overall experience was satisfactory, we strive to deliver an exceptional level of service to all our customers. We will review your comments and look for opportunities to enhance our offerings. Your input is valuable and helps us improve. Please feel free to reach out if you have any other suggestions or concerns.
par un voyageur
Publié le 31 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 avr. 2024 par Roca Sunzal, Gestion de l’hôtel
Dear Gema. I appreciate your feedback about our property. Makes us feel We are proud that the needs of our customers are met in the best way that we can. If you are going back to our town, do not hesitate to call us.
par un voyageur
Publié le 30 mars 2024 sur Expedia
Deberian de ventilar las habitaciones antes que lleguen los huéspedes. El vapor y olores se encierran y no es muy agradable. Despues de un rato de abrir ventanas y puertas si desaparece el olor, un aromatizante ayudaria. Por lo demas todo bien.
Commentaires de Gestion de l’hôtel
31 mars 2024 par Roca Sunzal, Gestion de l’hôtel
Hi Raul, thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn’t have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly
par un voyageur
Publié le 30 mars 2024 sur Expedia
We had a great stay! The place is well kept and convenient. Front desk staff were very accommodating and helpful at all times. Will definitely stay here again.
Commentaires de Gestion de l’hôtel
31 mars 2024 par Roca Sunzal, Gestion de l’hôtel
Dear Karen. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure all of our hotel staff He enjoyed catering to your needs as much as you enjoyed your stay. Take care!
par un voyageur
Publié le 30 mars 2024 sur Expedia
The staff were super friendly
Commentaires de Gestion de l’hôtel
31 mars 2024 par Roca Sunzal, Gestion de l’hôtel
Dear customer. Thank you for taking the time to share your experiences with us. I am so glad to hear that our staff made your stay It was nice. You can follow us on our Facebook and Twitter pages to promotions you might be interested in. We hope to see you soon.
par un voyageur
Publié le 30 mars 2024 sur Expedia
If you don’t want to hear the noise from the street you need a suite near the ocean.
Commentaires de Gestion de l’hôtel
31 mars 2024 par Roca Sunzal, Gestion de l’hôtel
Dear customer. I appreciate your feedback about our property. It makes us feel happy that the needs of our customers are met in the best waythat we can. If you are going back to our town, do not hesitate to call us.
par un voyageur
Publié le 27 mars 2024 sur Expedia
The only problem was the room view. In the descriptions of the room said “pool view” but was more roof view. Everything else was nice. The hotel is close to everything, beach clubs, bars, restaurants.
Commentaires de Gestion de l’hôtel
28 mars 2024 par Roca Sunzal, Gestion de l’hôtel
Hi Roxana, thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn’t have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.Kind regards, the team at Roca Sunzal.
par un voyageur
Publié le 27 mars 2024
the place at the center of all - great location -great staff
Commentaires de Gestion de l’hôtel
28 mars 2024 par Roca Sunzal, Gestion de l’hôtel
Hi Oscar, thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn’t have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We would have appreciate much more if you'd let us know on what we fell short to take your feedback on board, and strive to make improvements accordingly.Kind regards, the team at Roca Sunzal.
