Ratings based on 927 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 27, 2024 on Expedia
The property was nice. But we booked it primarily to have a great pool to use. But the pool was very cold and the water is not heated in any way especially when the temperatures in San Sebastian are not that hot. The ocean water is much better and comfortable vs. the pool. Lack of easy grab and go food options in the morning as well.
Comment from Hotel Management
Aug. 29, 2024 by Dirección Barceló Costa Vasca, Hotel Management
Dear Shalini,We appreciate that you took the time to share your experience with us.We are sorry that some aspects of your stay did not meet your expectations. Regarding the temperature of our outdoor swimming pool, we understand that it may not be as warm as some guests prefer, especially when local weather conditions are cooler. Our pool is designed to provide a refreshing experience during San Sebastián's warmer months. Nonetheless, we appreciate your input and will consider it for future improvements.We are delighted that you found our property to your liking and that the room cleanliness was up to the mark. It is wonderful that our hotel's condition and the service provided by our staff made a positive impact on your stay.Finally, we are glad that you appreciated the comfort of the ocean waters near our hotel, which is just 550 metres from Ondarreta beach. We hope you were able to enjoy the beach promenade and the proximity to various city highlights during your visit.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Dirección Barceló Costa Vasca
by A traveller
Disappointing
Posted Aug. 22, 2024 on HotelsGreat shower comfy bed. For 300 euros we got a view of the embankment, instant coffee and a noisy aircon for a sleepless night. Comfy bed to listen to the aircon
Comment from Hotel Management
Aug. 23, 2024 by Manager, Hotel Management
Dear Doug,Thank you for your review.We are truly sorry to hear that certain aspects of your room did not meet your expectations, particularly the view and overnight discomfort due to the air conditioning. At Barceló Costa Vasca, we strive to provide a serene environment, and we regret any inconvenience you experienced. Moreover, we acknowledge your comments regarding the in-room coffee selection and understand that these small details can impact the overall satisfaction of your stay.We are delighted, however, that you found the shower to be exceptional and the bed comfortable. Our aim is to offer a restful experience with high-quality amenities, and we are glad these aspects were to your liking.We hope to welcome you again in the future. Best regards,Dirección Barceló Costa Vasca
by A traveller
Posted Aug. 22, 2024 on Expedia
Location is excellent - short walk to beach and on main bus route to town centre. Nice and quiet . Standout feature is the large pool and area around it - gets sun all day - has a bar that serves great sangria and a great area to relax .
2 points prevented this being a 5 star rating
1. The triple deluxe room that we booked turned out to be a standard double with a sofa bed- not the room shown on the booking site and lacking adequate space for 3 adults . This misreprrsentation should be corrected on the booking site.
2. Pool area didn't open until 10.00am - too late for a nice pre- breakfast swim.
Comment from Hotel Management
Aug. 23, 2024 by Manager, Hotel Management
Dear Peter,Thank you for your review.We are sorry that some aspects of your stay did not meet your expectations. While we strive to provide accurate descriptions of our room types, we regret any discrepancies you encountered with the room allocation. We understand how important comfortable accommodations are, especially when traveling as a group. We are also aware of your feedback regarding the opening hours of our pool area and will consider your suggestions as we continually seek to improve our guest experience.We are pleased that you found our location to be convenient for both beach access and city travel, and that the tranquility of the area contributed positively to your stay. It brings us joy to know that the pool and its surrounding area provided a pleasant and sunny relaxation spot during your visit.Finally, we are delighted that the cleanliness of the room, the overall condition of our hotel, the quality of service provided by our staff, and the room amenities all met your high standards. We take great pride in maintaining our hotel and ensuring that each guest has a memorable stay. The positive remarks about the bar serving delicious sangria also reflect our commitment to offering a diverse and enjoyable experience for our guests.We hope to welcome you again in the future. Best regards,Dirección Barceló Costa Vasca
by A traveller
Posted Aug. 22, 2024 on Expedia
Perfectly fine - bit further away from heart of town than I thought. Nice pool, good breakfast. Good quality mid range big hotel.
Comment from Hotel Management
Aug. 23, 2024 by Manager, Hotel Management
Dear Arthur,Thank you for your review.We are delighted that you appreciated the quality of our hotel, the cleanliness of our rooms, and the level of service provided. It is wonderful to hear that you enjoyed our outdoor swimming pool and the carefully designed menu at our restaurant, which showcases local produce and offers a delightful breakfast buffet with live show cooking. While our hotel is located a short distance from the heart of the city, we are glad to be just 550 metres from Ondarreta beach and connected to the city centre by the magnificent La Concha beach promenade.We hope to welcome you again in the future. Best regards,Dirección Barceló Costa Vasca
by A traveller from Bologna
Posted Aug. 16, 2024 on Expedia
by A traveller
Posted Aug. 16, 2024 on Expedia
Staff was rude and was unhelpful when asking for a mattress due to the sofa bed dipping in the middle.
Comment from Hotel Management
Aug. 17, 2024 by Dirección Barceló Costa Vasca, Hotel Management
Dear Guest,Thank you for your review.We are sorry that your stay did not fully meet your expectations. We understand how crucial a good night's sleep is to our guests, and we regret that the sofa bed did not provide the comfort you deserved. Our intention is always to provide impeccable accommodations, and we lament that we fell short in this instance. We have taken note of your comments regarding the mattress and will look into it as part of our continuous commitment to guest satisfaction. Nonetheless, we are delighted that you appreciated the overall cleanliness of our rooms and the condition of our hotel. Our housekeeping team works diligently to maintain a high standard, and your recognition of their efforts is truly appreciated.We look forward to welcoming you very soon.Best regards,Dirección Barceló Costa Vasca
by A traveller
Posted Aug. 14, 2024 on Expedia
Barcelo Costa Vasca met out expectations although it seemed a bit pricey even for the time of the year
Comment from Hotel Management
Aug. 15, 2024 by Dirección Barceló Costa Vasca, Hotel Management
Dear Jan,Thank you for your review.We are delighted that you enjoyed your stay with us and we are glad that the high standards we set ourselves met your expectations.However, please know that we have noted your concern about our prices; these can fluctuate at certain times of the year, but we assure you we do our best to keep them competitive.We hope to welcome you again in the future. Best regards,Dirección Barceló Costa Vasca
by A traveller from Corona
Posted Aug. 13, 2024 on Expedia
Nice hotel nice pool staff very friendly
Comment from Hotel Management
Aug. 15, 2024 by Dirección Barceló Costa Vasca, Hotel Management
Dear Tatiana,Thank you for your positive feedback.We are thrilled to hear that your time with us was enjoyable and that our services left a positive impression.We are delighted that you appreciated the cleanliness of our rooms, the condition of our hotel, and the friendliness of our staff. It is great that our swimming pool provided you with an enjoyable space to relax and that our overall service met your expectations, enhancing your experience at Barceló Costa Vasca.We look forward to welcoming you back on a future occasion.Best regards,Dirección Barceló Costa Vasca
by A traveller
Posted Aug. 12, 2024 on Hotels
by A traveller
Posted Aug. 10, 2024 on Expedia
Really did not enjoy our stay here. We had booked a king bed and received twins with no option to switch. The hotel was very hot and the ac didn’t work. The blow dryer was hanging out of the wall plate with wires dangling everywhere.
Comment from Hotel Management
Aug. 11, 2024 by Dirección Barceló Costa Vasca, Hotel Management
Dear Alex,Thank you for taking the time to share your feedback.We are sorry that your stay did not fully meet your expectations. While we are pleased to offer a selection of room types, including those with king beds, it seems in this instance we were unable to fulfill your specific request, and for this, we sincerely apologize. Regarding the temperature and amenities in your room, our intention is always to provide a comfortable and safe environment, and it is regrettable that we fell short in this regard. We understand how crucial these elements are to the overall guest experience. Concerning the condition of some facilities, such as the hair dryer, this is certainly not the standard we aim to uphold, and we deeply regret any unease this may have caused. We appreciate you bringing these matters to our attention.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Dirección Barceló Costa Vasca
