Ratings based on 60 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted May 19, 2024 on Expedia
I found all the staff very helpful. The location is good for Orangutan, Sun Bears and the Rain Forest.
The only elemwnt that was poor was I needed to amend my booking via Expedia and I still ended up being charged for one additional night, the cost was minimal, but that's not the point.
by A traveller
Posted Apr. 9, 2024 on Expedia
This is a lovely property overall and is very good value for money. It is ideal for visiting the orangutan and sun bear sanctuaries as well as a great place to stay for the rainforest development centre.
Rooms are basic but functional and do have air conditioning. Grounds are very well maintained and staff work hard to keep things nice. A sun lounger chair on the patio of each property would have been ideal for relaxing and enjoying the peace and tranquility of the gardens.
Reception staff were welcoming upon arrival though only one member of the team appeared knowledgeable about the area; others were very reserved which came across as a little unhelpful at times.
Water went down for 24 hours, though communication on this was very poor. Internet also went down for 48 hours and whilst we understand these things happen, again - no communication. Reception staff could have been more proactive here.
Housekeeping services, were none existant. Whilst i can make my own bed, clean up after myself etc. I was surprised that there were no visits in a whole week, with some guests having to return dirty linen or collect their own toilet rolls from reception. Having dropped a pen, i looked under the bed only to find at least three inches of dust. Sad reflection on cleanliness.
Restaurant. These young men work extremely hard and very long shifts. They are respectful, friendly and very helpful.
Unfortunately the menu is very basic and food hygiene standards could be much better.
by A traveller
Posted Apr. 5, 2024 on Expedia
Very conveiniently located for bird livers as only 600m to Rainforest Discovery Centre. Room is well designed with outsidet but secured toilets which is great for us as we could leave our cameras there during the night to avoid to ac condensation. Staff is hepful, food is ok.
Only minus is the steps to reception and room.
by A traveller
Posted Mar. 3, 2024 on Expedia
by A traveller
Posted Feb. 21, 2024 on Expedia
Basic but clean.
by A traveller
Posted Oct. 13, 2023 on Expedia
We had a good stay. The location is ideal but the breakfast was too repetitive and staff there was not friendly and accommodating. They were more engaged with other staff members rather than the guests.
The front desk staff was good and initiated conversations. This is important as I felt like he was ensuring that we were comfortable and happy.
by A traveller
Posted Sep. 6, 2023 on Hotels
by A traveller
Posted Aug. 23, 2023 on Wotif
The resort is easy and very relaxing it is also very close to all the sites….
by A traveller
Posted May 2, 2023 on Expedia
We stayed in one of the newer units and the room and bathroom were clean and big. However, Expedia advertised that daily housekeeping is offered and water is provided daily which is not true. Expedia should verify with Nature Lodge and if they don't provide daily housekeeping, Expedia should update their listing. Housekeeping was responsive when I asked to have the room clean but that only happened once during our 4 day stay. There are a lot of stairs but they do provide a porter if you asked for one. There is usually no one at reception so the best way to contact them is via Whatsapp.
by A traveller
Posted May 1, 2023 on Expedia
Despite several message to the hotel in advance. We received no reply regarding transfers and late check in. Our flight was delayed and we needed to check in late. Only that Expedia contacted them were we able to get this sorted. Even on arrival the staff could have been more helpful. The rooms were basic but clean and the location was easily within a 15 minute walk to the sanctuary which was good as there want always transport around ie Grabs available. The breakfast was very basic and we went across the road to the other hotel for dinner which was nice. All in all it was fine for a couple of nights to be close to the sanctuaries.
