Note fondée sur 236 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,7 Service et personnel
3,5 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 oct. 2024 sur Expedia
Very run down hotel. Pool was so cold my kids couldn’t even get in.
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Mary,Thank you for taking the time to share your feedback. We're sorry to hear that your experience fell short of expectations. It’s disappointing that the pool temperature was too cold for your children to enjoy, and we apologize for that. We'll look into this issue to ensure the pool is at a comfortable temperature for future guests.We also regret that you found the hotel to be in need of updates. Your feedback is valuable, and we’ll share it with our management team as we work on improvements to enhance the guest experience.We appreciate you bringing these concerns to our attention and hope you’ll consider giving us another chance in the future.
par un voyageur
Publié le 13 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Hotel Management, Gestion de l’hôtel
Thank you so much for your wonderful review! We are thrilled to hear that you had a great experience during your stay with us. Your kind words mean a lot to our team. We strive to provide exceptional service and create a welcoming atmosphere for all our guests. We look forward to welcoming you back on your next visit!
par un voyageur
Publié le 6 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Hotel Management, Gestion de l’hôtel
Hi Rebecca,Thank you for leaving us a positive rating. It is always a pleasure to receive positive feedback. Here at Montcler Hotel & Conference Center, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to welcoming you back in the future.
par un voyageur
Publié le 17 sept. 2024 sur Expedia
El baño lucia un poco antiguo y descuidado
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Geoffrey,Thank you for taking the time to complete our online survey regarding your recent stay at Montcler Hotel & Conference Center, Trademark by Wyndham.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as one of our valued guests. We will be using your feedback to make improvements so that we can provide exceptional experiences for our all our guests.We hope for an opportunity to properly host you in the future.
par un voyageur
Publié le 14 sept. 2024 sur Expedia
Necesita mas atencion en la limpieza
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Maria,Thank you for taking the time to tell us about your experience at Montcler Hotel & Conference Center, Trademark by Wyndham. We sincerely apologize that the cleanliness did not meet your expectations during your stay. Your comments are important, and we will address this with our housekeeping team to ensure improvements are made.We appreciate your input and hope to provide you with a much better experience in the future.
par un voyageur
Publié le 13 sept. 2024 sur Expedia
The breakfast was nothing to write home about but the hotel, staff and stay was overall excellent!
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Jim,Thank you for your kind review! We’re thrilled to hear that you had an excellent stay and enjoyed our hotel and staff. While we understand the breakfast didn’t quite stand out, we’re grateful for your feedback and will continue to work on improving it for future stays.We hope to welcome you back soon for another great experience!
par un voyageur
Smelly and exhausting
Publié le 13 sept. 2024 sur HotelsWhen we first arrived after a very long day, I settled the kids in while my husband brought up the luggage. We sat down to eat and watch TV only to find out the TV had no picture, only sound. They were able to come up and get the picture to turn on but it was so fuzzy it hurt my eyes. We decided to go swim instead. The water was so cold, the kids got out after about 10 minutes. There were no pool towels and I had to walk back to the front desk. They had none but did end up bringing some down later. As we approached bedtime, I went to pull out the sleeper sofa for my daughter, only to find it was completely broken. She ended up just sleeping on the regular cushions since she is small but it was an exhausting night. The entire first floor smelled like a dead mouse and the pumpkin air freshener they were using to cover it up did not make a good combination. We will not be returning.
Overall, the staff was very nice and tried to help but the hotel itself is so rundown.
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Liz,Thank you for taking the time to tell us about your experience at Montcler Hotel & Conference Center, Trademark by Wyndham. I am sorry that your experience did not meet your expectations; your comfort is of the utmost importance to us, and we regret that we fell short of your expectations.This is not reflective of the high standards we aim to uphold. Rest assured that improvements are underway to enhance the overall experience for our loyal guests. Here at the Montcler Hotel, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
par un voyageur
Publié le 10 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Bill,Thank you for taking the time to leave your rating from your recent stay at Montcler Hotel & Conference Center, Trademark by Wyndham.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.
par un voyageur
Too much hassle for a hotel stay
Publié le 9 sept. 2024 sur HotelsEvery day was a new adventure with our room. There seemed to be a major disconnect between the booking system and the front desk computer system. The room we were booked into seemed to daily disappear from the system cousing an almost daily stop at the front desk to correct. We were booked in for 6 days. On the final evening, another guest attempted to use a key card to come into our room, unsuccessful but returned 10 minutes later with hotel staff and opened the door but were unable to enter as we had the security lock in place. When I brought this up the next morning, the front desk showed we were already booked out and that no one was in the room. The week seemed to have us checked in but a mystery of what room we were in. The front desk was very helpful, however it all seemed like a needless waste of time. We understand the staff shortages in all areas of hospitality, however I do not think this a staff issue and more of a technology issue.
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Bill,Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and confusion you faced with your room during your stay. The situation you described regarding the room booking system and your multiple visits to the front desk is far from the smooth experience we aim to provide.While we are glad to hear that our front desk team was helpful, we regret the disruption caused by the technological issues, particularly the unsettling incident on your final evening. Please know that we take your feedback seriously, and we will be investigating the issue to ensure that it does not happen again. You are absolutely right—this is a matter of technology, not staffing, and we will be working with our systems team to resolve this.We truly appreciate your understanding and patience during what must have been a frustrating experience. We hope you will give us the opportunity to welcome you back in the future, so we can provide you with a seamless and enjoyable stay.
