Note fondée sur 504 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,3 Service et personnel
4,3 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par Matthieu
Publié le 1 févr. 2016 sur Hotels
Commentaires de Gestion de l’hôtel
30 avr. 2016 par Angela, Gestion de l’hôtel
Dear Matthieu,
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.
Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
Sincerely,
Leah Dixon
Guest Service Manager
Comfort Suites
919-842-5600
par MATTHIEU de EVREUX
tres bon rapport qualité prix
Publié le 17 nov. 2014 sur HotelsTrès bon rapport qualité prix, très bien situé
par un voyageur
Publié le 26 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Guest,Thank you for your wonderful 8 out of 10 rating! We're glad to hear you enjoyed your stay. Your feedback is important to us, and we look forward to welcoming you back for an even better experience next time!Sincerely, Hotel Manager
par un voyageur
Publié le 22 août 2024 sur Expedia
It was OK, it worked for a few days. The staff was nice and the room was big. Standard breakfast fare. It was clean but certainly worn and needed updates in both the room and the general areas.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your feedback! We're glad you found our staff friendly and appreciated the spacious room. We acknowledge your concerns about the updates needed and will work on improving those areas. We hope to welcome you back for an enhanced experience in the future!Sincerely, Hotel Manager
par un voyageur
Publié le 20 août 2024 sur Expedia
It was clean and convenient to where we would be going. Plenty of eating establishment s close by. Staff was very polite and accommodating. Would definitely stay here again. The only negative thing I could say was the carpet needs replaced as you enter the room but in no way made the stay uncomfortable.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your positive review! We're delighted to hear that you found our location convenient and our staff accommodating. We appreciate your feedback about the carpet and will take it into consideration for future improvements. We look forward to welcoming you back!Sincerely, Hotel Manager
par un voyageur
I’m sorry I chose it
Publié le 20 août 2024 sur HotelsThe rooms are moldy and smells terribly.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Guest,Thank you for bringing this to our attention. We sincerely apologize for the issues you experienced with mold and odor in your room. Your feedback is crucial, and we will address this with our maintenance team immediately. We appreciate your understanding and hope to provide you with a better experience in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 19 août 2024 sur Expedia
I didn’t like the same thing that I didn’t like it in the past 5-10 years. !!Pool under construction!!… I’m the cand of people that keep bad things for themselves, but this went to far.
Confort Inn can do wherever they want about the situation, it was my last time staying.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your feedback, and we sincerely apologize for your ongoing dissatisfaction. We understand how disappointing it is when amenities like the pool are under construction. Your concerns are important to us, and we will work to improve our communication regarding renovations. We appreciate your honesty and hope you might reconsider in the future.Sincerely, Hotel Manager
par un voyageur
Run Don't Walk Away!
Publié le 30 juill. 2024 sur HotelsThe first room we were given had carpet that was separating from where it met the linoleum and exposing the carpet tacks. I went to call the front desk and the phone wasn't even hooked up. They gave me a different room which we stayed in but had a musty smell. I purposely picked the hotel because it had a "pool" listed as an amenity but when asking where it was I was told it wasn't working. The lady that checked us in gave me no information to begin with and the following morning I took my grandkids down to eat breakfast and was told they would be closing in 10 minutes. (The lady working the kitchen was very curt!) It would have been nice to know this when I checked in. WORST hotel experience ever!!!!
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,We truly apologize for the disappointing experience you had during your stay. Your feedback regarding the room conditions, lack of communication, and the breakfast service is very concerning. We strive to provide a better experience, and your comments will help us make necessary improvements. Thank you for sharing your thoughts, and we hope to do better in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 9 juill. 2024
The rooms should have safes added to the amenities. Otherwise, the stay was good.
par un voyageur
Publié le 25 juin 2024 sur Expedia
The staff was nice however our room had multiple issues. First, the shower did not have a liner, only a curtain. The curtain rod was also coming out of the wall on both sides and angled downward so the curtain would not stay extended covering the entire shower so water got everywhere in the bathroom during only a 5 minute shower. We also booked a room with queen beds and upon entering the beds were obviously full sized, not queen. When I brought this up to staff we were told “That’s what we call queen” so it seems like the hotel is lying about bed size. We even went as far as to measure the mattress and it fit the exact dimensions google and several mattress sights defined as “full” not “queen”
