Note fondée sur 913 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,0 Propreté de la chambre
2,6 Service et personnel
2,1 Confort de la chambre
2,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
A fuir !
Publié le 18 févr. 2020 sur HotelsLa réservation par Hotels.Com n'est pas prioritaire (dixit la receptionniste) du coup nous n'avions pas de chambre de disponible dans ce weekend très prisé. La réceptionniste nous a demandé "de nous débrouiller ce n'était pas son problème".
Nous avons du dormir dans la voiture sur le parking d'une station service. Inacceptable.
Commentaires de Gestion de l’hôtel
24 févr. 2020 par Brandon, Guest Engagement Team, WoodSpring Suites, Gestion de l’hôtel
Thank you for taking the time to review your stay with us, David. We are so sorry for the problems that you experienced with your reservations and hope that this issue was able to be resolved at the property level. Thank you for letting us know how we are coming across and we wish you all the best in your future travels.
par un voyageur
Publié le 6 oct. 2024 sur Expedia
Not a quality place.
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Hotel Management , Gestion de l’hôtel
Dear Bill, Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations. Quality is a priority for us, and we take your comments seriously as they help us identify areas for improvement. We would appreciate any specific details you could share about your stay to help us enhance our services. We hope you’ll consider giving us another chance in the future, and we look forward to welcoming you back!Sincerely,Hotel Management
par un voyageur
Publié le 5 oct. 2024 sur Expedia
par un voyageur
Publié le 5 sept. 2024 sur Expedia
Don’t keep their promises
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Hotel Management., Gestion de l’hôtel
Dear Nadia, We regret that we did not meet your expectations and understand your frustration. It is important to us to uphold our commitments to guests, and we will review this situation to ensure it does not happen again. Thank you for sharing your feedback, and we appreciate your understanding as we work to improve our services.Sincerely,Hotel Management.
par un voyageur
Publié le 24 août 2024 sur Expedia
Save your money. Needs repair, dorty, smelled like urine and has roaches. Even the lady at the front desk stayed that it smelled. Also took a deposit on top of our paid room.
Commentaires de Gestion de l’hôtel
25 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Karen, Thank you for your feedback. We’re very sorry to hear about the issues you experienced with cleanliness, odor, and the presence of roaches. This is not the standard we strive for, and we will address these concerns with our team immediately. We apologize for the deposit situation and any inconvenience it caused. Your comments are valuable, and we are committed to making improvements. We hope to have the chance to provide a better experience in the future.Sincerely,Hotel Management
par un voyageur
Publié le 8 août 2024 sur Hotels
Great hotel extremely clean and close to everything great experience
Commentaires de Gestion de l’hôtel
9 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Abel, Thank you for your wonderful feedback about Extended Stay America! We’re thrilled to hear you found the hotel clean and conveniently located. Our team takes pride in maintaining high standards and ensuring a positive experience for our guests. We look forward to welcoming you back and providing another exceptional stay in the future.Sincerely, Hotel Management
par un voyageur
Publié le 4 août 2024 sur Expedia
Poor acomidations
Commentaires de Gestion de l’hôtel
5 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Michael, Thank you for your feedback. We are sorry to learn that your accommodations did not meet your expectations. Our goal is to provide a comfortable and pleasant experience for all our guests, and we regret that we fell short. We will review your comments with our team to address these concerns. Your feedback is valuable in helping us improve our services, and we hope you will consider giving us another chance to provide you with a better experience.Sincerely,Hotel Management
par un voyageur de Venice
Publié le 4 août 2024 sur Expedia
Roaches, horrible odors, absolutely disgusting.
Commentaires de Gestion de l’hôtel
5 août 2024 par Hotel Management, Gestion de l’hôtel
Dear David, Thank you for taking the time to review your stay. We are sorry to hear about the issues you encountered in your room. We will address these concerns immediately with our housekeeping team. While we adhere to rigorous industry standards for cleanliness and pest control, we will ensure that your space is professionally inspected and treated as a precaution. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the experience you deserve.Sincerely,Hotel Management
par un voyageur
Publié le 29 juill. 2024 sur Hotels
Roaches every where. No front desk after 10 pm
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Hotel Management , Gestion de l’hôtel
Dear Shahab, Thank you for your feedback. We sincerely apologize for the pest issue you encountered. We adhere to strict cleanliness and pest control standards and will address this immediately. Your comments are valuable, and we are committed to ensuring a better experience for you in the future. Thank you for your understanding, and we hope to welcome you back.Sincerely,Hotel Management
par un voyageur
Publié le 27 juill. 2024 sur Expedia
Not a safe place. There is NO FRONT DESK or very limited hours. Very difficult to get in touch with anyone (via phone calls) for anything. Non-smoking room smells like heavy smoker LIVED here. The hallways are filthy.. Stained, soiled, unwashed, carpets. Even if you arranged late check in ahead of your stay, you will wait in excess of 15 mins in publicly accessible foyer trying to reach someone. The phone on the wall for this puts you in an endless loop of selecting the same options. Use your cell phone instead. If I had any other option, I would have booked another hotel rather than stay the night. Worst hotel I've been in EVER.
Commentaires de Gestion de l’hôtel
28 juill. 2024 par Hotel Management, Gestion de l’hôtel
Dear Kimberly, Thank you for staying with us and sharing your feedback. We sincerely apologize for the issues you experienced. While smoking is allowed in designated areas, it should not affect our non-smoking guests. We appreciate you bringing this to our attention and will address it promptly. We are also sorry that our front desk and housekeeping services did not meet your expectations; we will work with the relevant teams to improve. Additionally, we regret the difficulties you encountered with the phone. We understand how distressing this was and that we fell short. Our goal is to provide an excellent hotel experience, and we hope to regain your trust in the future.Sincerely, Hotel Management
