Note fondée sur 3 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
5,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
House not what expected
Publié le 4 févr. 2024 sur HomeAwayI stayed at this property and had to leave a few days to a different one because there were several issues with the house. The place looses water every night around 10pm and the owner said that there was a water pump but it never worked. In addition everyone should know ahead of time that this house has its kitchen and eating area outside and in a country full of mosquito is not ideal. There are gekos outside and also inside which was not ideal there were huge roaches outside by the kitchen area which is not ideal and you can't leave any food out because of outside animals. Cooking at all times was the worst because there were so many mosquito that I got bit so many times every time I tried to cook so opted to not cook. In addition the areas where the dishes were located was full of spiders and spider web because everything is outside. I tried to leave ahead of time and let the owner know but they refused to address the issues with both me and vrbo. Also refused to let me leave ahead of time with any refund so opted to leave the place at my own cost. Overall I would never stay here again and don't recomend this place.
Commentaires de Gestion de l’hôtel
6 févr. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for letting us respond to the comments made by this guest. First! This property has been rented many times over in another platform and we never had a negative review. The issue with the water being cut off by the city is out of our hands, we have a huge water tank with a pump attached to it so that it wouldn’t be an issue, however upon checking the valves they where apparently tampered with. Before we rent to any guest we make sure everything is working properly so we do believe the guest did move some of the valves. The issue with mosquitoes! We do advertised the place in the photos with an open air kitchen and dining area. That’s why we say a little bit of country in the city. We are in a tropical country and bugs are normally seen as are geckos. We did offer the guest another property where everything was enclosed but he refused. we sent a maintenance person to check the water pump but he was unable to gain entry. Lastly we refunded the guest $100, which he conveniently fails to mention in his review.
par un voyageur
Publié le 26 nov. 2023 sur Expedia
This property is great and a real taste of the culture of Santa Anna. The owner, Mario is very helpful and responds to any questions. I would book this again and even consider a long term stay, too.
par un voyageur
Good stay
Publié le 4 oct. 2023 sur HomeAwayOverall it was good. There were some things that probably need attention. For example the wash machine damaged some of my clothing; I discovered the filter is clogged with calcium deposits and needs to be replaced. The city water is cut almost every day and had to use the emergency reserve in the tank. However, some of these things are not under the control of the host. In general, I was a good stay and wood consider staying there again
Commentaires de Gestion de l’hôtel
18 janv. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your input. We serviced the washing machine and it’s operating properly now.