Note fondée sur 833 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,6 Service et personnel
4,8 Confort de la chambre
4,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Parfait sauf l’accueil à la réception
Publié le 5 août 2023 sur HotelsL’hôtel est magnifique mais le service à la réception n’était pas très compréhensive et pas très agréable . Le reste est super.
Commentaires de Gestion de l’hôtel
7 août 2023 par HC, Gestion de l’hôtel
Hello Be wild, We thank you for spending your relaxing retreat with us in the American Riviera and we appreciate both your high marks and your thoughtful feedback. While we understand your overall visit was well enjoyed, we do wish to apologize if there was any concern in your requests with Guest Reception. We hope the future brings us together again and our talent looks forward to ensuring your next visit is perfectly enjoyed. Until then. All the best, Joseph Eames Director of Operations
par un voyageur
Publié le 17 juill. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
1 août 2023 par HC, Gestion de l’hôtel
Hello Simon, Providing our guests with an exceptional experience is always the goal and earning a score to reflect those wonderful moments leaves us beaming with pride. We thank you for taking the time to spread the joy in the form of your review and we invite you to hurry back just as soon as you can. All the best, Joseph Eames Director of Operations
par un voyageur
Publié le 20 août 2021 sur Expedia
J’ai apprécié sa situation, sa propreté, la piscine sur le toit et le restaurant Goat tree.
Je n’ai pas aimé le manque d’informations, la dispersion dans plusieurs bâtiments, le montant des frais et taxes ajoutés sur la note.
Commentaires de Gestion de l’hôtel
3 sept. 2021 par HC, Gestion de l’hôtel
Hello,
We appreciate you spending some time with us and we are warmed to read that the efforts and talent provided by our housekeeping and culinary teams left you fully impressed. We apologize if our multi-building campus left you disappointed though we trust you found each building offers something different. We apologize if the state and local taxes left you disappointed and we look forward to earning your full seal of approval the next time we see you.
All the best,
Courtney Rankin
Director of Guest Reception
par un voyageur
Super emplacement hôtel bien tenu
Publié le 17 juill. 2019 sur HotelsHôtel très bien placé à Santa Barbara proche de la plage et sur State street. Super solarium et belle salle de fitness . Le parking un peu cher ( 35 usd par jour ) . L’hotel est très agréable et bien tenu malgré le fait d’être sur plusieurs buildings.les restaurants de l’hotel étaient toujours complets donc on ne les a pas testés . Il a à cependant des restaurants interessants autour de l’hotel. Je recommande cet hôtel .
Commentaires de Gestion de l’hôtel
25 juill. 2019 par Libby Basham Guest Reception Manager, Gestion de l’hôtel
Thank you, Yann! We truly appreciate this wonderful feedback you have provided. We are thrilled you enjoyed your stay with us!
Best,
par un voyageur
Publié le 29 juin 2019 sur Expedia
Très bel hôtel , parfaitement situé sur State street qui est la rue principale. Chambre spacieuse , luxueuse et calme
par un voyageur
SoCal
Publié le 25 oct. 2018 sur HotelsNice and comfy , several keys problems and a 30$ Daily leisure fee that pops up on your bill without any advice...
Commentaires de Gestion de l’hôtel
1 nov. 2018 par Libby Basham Guest Reception Manager, Gestion de l’hôtel
Thank you for your feedback. We are thrilled you enjoyed your stay with us. We hope to see you again soon!
par un voyageur de Paris
Hotel parfait! *****
Publié le 3 juill. 2018 sur ExpediaLa décoration est magnifique! Le personnel formidablement gentil et serviable! La déclinaison de restaurant est très bien et s’accorde bien selon le besoin du moment.
La localisation est parfaite!
Commentaires de Gestion de l’hôtel
9 juill. 2018 par Libby Basham Guest Reception Manager , Gestion de l’hôtel
Thank you very much for your feedback. We are thrilled you enjoyed your stay! We hope to see you again soon.
par un voyageur
Publié le 17 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
17 sept. 2024 par HC, Gestion de l’hôtel
Hello Samson, Your perfect scores were a treat to find and generated an endless buzz with our Hotel Californian talent. On behalf of all of us, we welcome you to our extended family and we encourage you to join us again, hopefully, one day soon. All the best,Joseph Eames
Director of Operations
par un voyageur
Publié le 16 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 sept. 2024 par HC, Gestion de l’hôtel
Hello Lindsey, Greetings from the Santa Barbara Funk Zone and thank you for allowing us to serve as your host. We are delighted to know that your time at the hotel was well enjoyed, and we appreciate you taking the time to pass along your scores. When you next join us, as we hope you will, we look forward to impressing even more and we invite you to let us know if there is anything else needed to ensure for a perfect coastal retreat. Until then. All the best,Joseph Eames
Director of Operations
par un voyageur
Publié le 15 sept. 2024 sur Expedia
We paid $1400 for our room and I would not say this was a $1400/night experience. First the staff forgot to tell us our room was ready. Then I went to use the shower and it had dirt on the wall and the shower curtain so our $1400/night room clearly had not been cleaned. Lastly we had appointments at the spa. There were no amenities and we were supposed to have specialized treatments but just ended up with basic massages. Save your money and go to the Ritz.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par HC, Gestion de l’hôtel
Hello Diane, It was a pleasure to welcome you and yours and we thank you for taking the time to share your thorough and thoughtful review. While our housekeeping team is often noted for their attention to detail, we humbly apologize if your room had not been perfectly prepared to greet an arriving guest. We trust you found our talent quick to respond in having the room serviced again and we again appreciate you bringing this to our attention. Your added feedback regarding your visit in the spa has been heard and we apologize if there was a miscommunication regarding your desired treatments. We again thank you for the feedback and we look forward to earning your accolades should you be open to joining us again. All the best,Joseph Eames
Director of Operations
