4/10 – Médiocre
Shanice
Voyage en famille avec de jeunes enfants
11 oct. 2024
Points forts : Service et personnel
Points faibles : Propreté
I like it was across from beach, I really was looking forward to staying here but didn’t have a good experience in the room. My family stayed one night and honestly I couldn’t wait to leave in the morning. We first walked in room we were hit with such a strong smell , it smelled like wet dog. It was disgusting, it didn’t smell clean at all, just wet dog. Then, my teenager noticed blood on the sheets. Yes blood, looked like maybe someone had a cut or something, but it was noticeable on the white sheets. So I called to the office and they had housekeeping come right away to change sheets out. I had asked for 2 extra set of towels, I was given 4 bath towels, which would have been fine only, the room only was stocked with 2 wash cloths for my family of 4! at this point I didn’t want to keep calling down to front desk so I let it go . When it was shower time my kids used the 2 wash cloths and me and my husband used hand towels to clean with in the shower. Again, we improvised and didn’t make a big deal. My husband was barefoot and discovered a soaked corner by the door of the room, made me think if maybe that wet dog smell came from there. Anyway, majority of people leaving the hotel seemed happy so maybe it was just an odd experience from our side , but I didn’t enjoy the beach or other amenities because i was so disappointed with the room situation I just wanted to continue our trip at different location and different hotel .
Shanice
Séjour de 1 nuit en octobre 2024