Note fondée sur 889 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,6 Service et personnel
4,4 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 16 sept. 2024
par un voyageur
Publié le 9 sept. 2024
Upon check-in, I was encountered by one of the sales girls who was extremely nasty.... her personality was extremely bad. I couldn't even get to the desk to check in without her giving me these crazy, dirty looks and almost attempting to rush past me and almost brush up against me.. not a good idea!!! Her whole demeanor was unwelcoming. She's definitely in the wrong business and being that she doesn't know me from the next guest she should be reprimanded. I checked in close to 3:00 p.m. on Friday, September 6th so I'm sure this will give anyone an idea of who was working and who she might be. She was rather short in stature,either Asian Indian or Hispanic descent with short, dark hair.. and a very nasty attitude. That is the only description that I have of this person.
I have never seen this person before and I hope I don't see her again but if I do experience another encounter with her, I really hope that her attitude would have changed. There's no reason for employees to act unprofessional towards any guest.. regardless of race, color, ceed or whatever.. just totally unacceptable. I did not let her spoil my stay but I really hope this person will change her heart of stone to a heart of flesh.
Also, I was not informed upon check-in that the boilers were not working. The room was a little chilly but guest services was nice enough to bring me up an extra blanket
par un voyageur
Publié le 9 sept. 2024
Toilet in room was stained with dirt...possibly mold.. I had to clean it myself I've never had this issue at this particular Hyatt.. housekeeping just needs to pay closer attention to detail. The rooms should be fresh and clean upon guest arrival. This is very important for sanitary reasons and overall comfort.
par un voyageur
Publié le 27 août 2024
It was a challenge for me to exit the premises because I was already charged $40 per night for parking but when I tried to exit, my room key would not allow me to exit so I had to walk all the way back to the hotel to inform the clerk about the problem. Also, my room was not clean and the towels were dirty. I had to request for deep cleaning and clean towels. Everything should have been in place before I got there but it wasn't.
par un voyageur
Publié le 3 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 août 2024 par Melinda, Gestion de l’hôtel
Dear maritza,Thank you for taking the time to review our property. We are so glad you enjoyed your stay with us, and we hope to welcome you back to Hyatt Regency Santa Clara again soon!Warm regards,Melinda
par un voyageur de Bonney Lake
Publié le 2 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 août 2024 par Melinda , Gestion de l’hôtel
Dear Jason,Thank you for taking the time to review our property. We are so glad you enjoyed your stay with is, and we hope to welcome you back to Hyatt Regency Santa Clara again soon!Warm regards,Melinda
par un voyageur de San Diego
Publié le 1 août 2024 sur Expedia
Not a very centric location
Commentaires de Gestion de l’hôtel
2 août 2024 par Ana, Gestion de l’hôtel
Greetings Daniel,Thank you for providing feedback. We appreciate you staying with us while in Santa Clara. We hope to welcome you back soon!
par un voyageur
Publié le 30 juill. 2024 sur Expedia
Very convenient and the staff is super friendly
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Michaela, Gestion de l’hôtel
Dear Juan,I want to thank you for your recent stay with us here at Hyatt Regency Santa Clara. I am pleased our team made such a positive impact on you. I truly appreciate your time and review. Have a great day!
par un voyageur
Publié le 29 juill. 2024 sur Expedia
A little pricey for the room but comfortable.
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Lindsey, Gestion de l’hôtel
Hello Danielle,Thank you for the rating. We are happy the rooms were comfortable for you. We appreciate your feedback on the price and have passed it along to our management team. We hope to have the opportunity to host you again. Warm Wishes,
par un voyageur
Publié le 28 juill. 2024 sur Expedia
Have stayed here a few times for an annual quilt show. Always a class act. Nice bar. Nice pool. Nice folks.
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Jamie, Gestion de l’hôtel
Dear Phyllis,Thank you for your delightful review of our Hyatt Regency Santa Clara! It was such a pleasure to hear that you have enjoyed your stays with us. We look forward to the opportunity to welcome you back as our guest for more enjoyable stays in the future!Warm regards,Jamie
