Note fondée sur 325 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,6 Service et personnel
3,7 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 3 nov. 2024
Excellent place and good price…
Commentaires de Gestion de l’hôtel
3 nov. 2024 par HR, Gestion de l’hôtel
Dear Jorge,Thank you for your kind words! We're thrilled to hear that you enjoyed your stay and found our prices to be a great value. We look forward to welcoming you back to Rodeway Inn Santa Clara for another excellent visit soon!
par un voyageur
Publié le 20 août 2024 sur Expedia
es un barrio de personas hindú y nos miraban super raro por la calle. Somos españoles, además de que las fotos de habitación no corresponden con la realidad. La cama era cómoda, tenía nevera y micro pero por la noche se sentía inseguro
Commentaires de Gestion de l’hôtel
21 août 2024 par HR, Gestion de l’hôtel
Dear Roberto,Gracias por compartir tu experiencia con nosotros. Lamentamos que te hayas sentido incómodo durante tu estancia y que las fotos de la habitación no hayan cumplido con tus expectativas. Apreciamos tus comentarios sobre la cama, la nevera y el microondas, y trabajaremos en mejorar la sensación de seguridad para todos nuestros huéspedes.Tu satisfacción es importante para nosotros, y revisaremos lo mencionado para poder ofrecer una mejor experiencia en el futuro. Si decides darnos otra oportunidad, estaremos encantados de recibirte nuevamente y hacer que tu estancia sea más agradable.
par un voyageur
Publié le 17 août 2024 sur Expedia
La alberca
Commentaires de Gestion de l’hôtel
18 août 2024 par HR, Gestion de l’hôtel
Dear Jesus Armando,Thank you for the great review! We're thrilled to hear you had a positive experience and enjoyed the convenience of our location. We appreciate your feedback and look forward to hosting you again in the future!
par un voyageur
Publié le 17 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 août 2024 par HR, Gestion de l’hôtel
Dear Alex,Thank you for your feedback. We're always looking for ways to improve, and your comments will help us enhance our services. We hope to have the opportunity to provide you with a better experience during your next stay.
par un voyageur
Por lo menos que cambien las toallas
Publié le 15 août 2024 sur HotelsNo hacen el cuarto. No cambia las toallas
Commentaires de Gestion de l’hôtel
16 août 2024 par DP, Gestion de l’hôtel
Lamentamos mucho escuchar sobre tu experiencia. Nos disculpamos por no haber cumplido con tus expectativas en cuanto al servicio de limpieza y el cambio de toallas. Apreciamos que nos lo hayas hecho saber y tomaremos medidas para asegurarnos de que esto no vuelva a ocurrir.Esperamos tener la oportunidad de mejorar tu experiencia en una futura estancia.
par un voyageur
Publié le 12 août 2024 sur Expedia
Overall a good stay and would stay again. It was a bit creepy where we were placed as our neighbors seemed to be living in the hotel or in their car.
Commentaires de Gestion de l’hôtel
14 août 2024 par DP, Gestion de l’hôtel
Thank you for your feedback and for choosing to stay with us at Rodeway Inn Santa Clara. We're pleased to hear that you had an overall good stay and would consider staying with us again. We apologize if the location of your room made you feel uncomfortable. Please know that we strive to ensure all our guests have a pleasant and secure experience. We will review your comments with our team to improve our services and accommodations. We hope to have the opportunity to welcome you back for an even better stay in the future.
par un voyageur
Publié le 7 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 août 2024 par DP, Gestion de l’hôtel
Dear WalterThank you so much for your fantastic 10 out of 10 rating! We are thrilled to hear that you had a wonderful stay at Rodeway Inn Santa Clara.Your positive feedback is greatly appreciated and encourages our team to continue providing excellent service. We look forward to welcoming you back soon!
par un voyageur
Publié le 7 août 2024 sur Expedia
充電插座没有，开空调太困难
Commentaires de Gestion de l’hôtel
8 août 2024 par DP, Gestion de l’hôtel
DearJixin,,Thank you for your feedback. We are pleased to hear that our hotel met your needs and that you found it affordable and quiet. We aim to provide comfortable accommodations at a great value.We appreciate your stay and look forward to welcoming you back to Rodeway Inn Santa Clara in the future.Best regards,
par un voyageur
Publié le 6 août 2024 sur Expedia
There was no door mat or carpet. The thermostat could only be accessed by standing on a chair. The phone did not work. The tv did not work, although the service person was able to turn it on and get 2 channels to work. Since I was there to recover from surgery, watch tv and relax without any distractions, we immediately left. I felt sorry for the young man on duty, as the hotel should not have been opened in the state it was in. Hopefully, the rooms and the electronics in the rooms have been updated since the beginning of January, 2024.
Commentaires de Gestion de l’hôtel
7 août 2024 par DP, Gestion de l’hôtel
Dear Margaret,Thank you for sharing your detailed feedback. We deeply regret that your stay with us did not meet your expectations, especially during a time when you needed comfort and relaxation the most.I apologize for the inconveniences you experienced, including the lack of a door mat or carpet, the difficult-to-access thermostat, the non-functional phone and TV, and the overall condition of the room. This is certainly not the standard we strive to uphold, and I understand how frustrating this must have been for you.Your comments are invaluable to us, and we are taking them seriously. We have been making updates and improvements to our rooms and electronics since January 2024 to ensure a better experience for our guests.Thank you for your patience and understanding. If you have any further concerns or would like to discuss your experience in more detail, please feel free to contact me directly.Best regards,
par un voyageur
Publié le 5 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 août 2024 par DP, Gestion de l’hôtel
DearJocelyn,Thank you for your feedback. We are pleased to hear that our hotel met your needs and that you found it affordable and quiet. We aim to provide comfortable accommodations at a great value.We appreciate your stay and look forward to welcoming you back to Rodeway Inn Santa Clara in the future.Best regards,
