Note fondée sur 345 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,6 Service et personnel
3,7 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 3 nov. 2024
Excellent place and good price…
Commentaires de Gestion de l’hôtel
3 nov. 2024 par HR, Gestion de l’hôtel
Dear Jorge,Thank you for your kind words! We're thrilled to hear that you enjoyed your stay and found our prices to be a great value. We look forward to welcoming you back to Rodeway Inn Santa Clara for another excellent visit soon!
par un voyageur
I would give it a one star.
Publié le 23 oct. 2024 sur HotelsThe pillows and bed were on the hard side. Did not offer cushion to add to the bed. TV sound did not come on for 5 minutes. AC/heater was loud. Shower head 🚿 is old that did not have option to change the water spray. Desk chair is old…leather is coming off. Where was the renovation?
Commentaires de Gestion de l’hôtel
24 oct. 2024 par S.S, Gestion de l’hôtel
Dear Guest,Thank you for sharing your feedback. We’re sorry to hear that your stay wasn’t as comfortable as expected. Your comments about the bed, pillows, TV, AC, and other room amenities are important to us, and we regret any inconvenience you experienced.We are currently undergoing gradual renovations, and we apologize if the updates weren’t fully reflected during your stay. Your feedback will help us prioritize improvements moving forward, including the items you’ve mentioned.We appreciate your honest review and hope to have the chance to provide you with a better experience in the future.Best regards,The Management Team
par un voyageur
Value for money
Publié le 23 oct. 2024 sur HotelsCommentaires de Gestion de l’hôtel
24 oct. 2024 par S.S, Gestion de l’hôtel
Dear Bhooshan,Thank you for your great review and for rating us 8 out of 10! We’re happy to hear that you found good value for money during your stay. Your feedback is very important to us, and we appreciate your support.We hope to welcome you back for an even better experience next time!Best regards,The Management TeamRodeway Inn
par un voyageur
Publié le 21 oct. 2024 sur Expedia
Would never recommend this place even to my worst enemy. This place was absolutely horrendous to put it nicely. The staff were quick to lie to Expedia agents in disregarding all issues at hand. Staff eventually was caught up in lies that he hung up the phone and refused to offer any resolution to our list of hygienic and safety concerns. Our room had many fire and hygiene violations, I’m surprised they are even allowed to run business as such. Our room had brown stains randomly around the walls, the entry door was not the proper size so it had an inch gap to where anyone can easily force their way into our room. The linen were not clean, the room had a foul smell, the outlets had no covers and were exposed, there were dead bugs around the room, the shower did not function and water wouldn’t come out. Staff refused to resolve or offer any resolution to any of our issues. They were determined to continue lying and denying everything that they rudely hung up on our call. This place is not suitable for anyone to stay the night much less for families with children. Would never recommend this place. Total waste of money for our family of 6 vacation.
Commentaires de Gestion de l’hôtel
21 oct. 2024 par S.S, Gestion de l’hôtel
Dear Guest,We sincerely apologize for the experience you and your family had during your stay. The issues you’ve described regarding safety, hygiene, and the condition of your room are very concerning, and we deeply regret that we fell so far short of your expectations.We take these matters seriously and are committed to ensuring our guests’ comfort and safety. We are investigating the concerns you raised, including the state of your room and the customer service you received. This does not reflect the standards we strive to uphold.We would appreciate the opportunity to make this right. Please contact us directly so that we can address your concerns more thoroughly and work toward a resolution.Thank you for bringing these matters to our attention. We sincerely apologize for any distress this caused you and your family.
par un voyageur
Publié le 17 oct. 2024 sur Expedia
Ok
Commentaires de Gestion de l’hôtel
17 oct. 2024 par HR, Gestion de l’hôtel
Dear Edgar,Thank you for taking the time to share your feedback and for giving us a 4/5 rating! We’re glad to hear that you had an overall positive experience during your stay. If there’s anything we can do to make your next visit even better, please let us know!We hope to welcome you back soon.
par un voyageur
Publié le 16 oct. 2024 sur Expedia
No thanks
Commentaires de Gestion de l’hôtel
17 oct. 2024 par HR, Gestion de l’hôtel
Dear Akbar,Thank you for taking the time to share your feedback and for giving us a 4/5 rating! We’re glad to hear that you had an overall positive experience during your stay. If there’s anything we can do to make your next visit even better, please let us know!We hope to welcome you back soon.
par un voyageur
Publié le 16 oct. 2024 sur Expedia
If can avoid this place. Do it!
You get what you pay for.
Staff very disrespectful
Commentaires de Gestion de l’hôtel
16 oct. 2024 par HR, Gestion de l’hôtel
Dear ANGELA MESA,We’re sorry to hear that your experience did not meet your expectations, and we sincerely apologize if you felt disrespected by any of our staff. This is not the level of service we strive to provide, and we will be addressing your concerns with our team to ensure this does not happen again.We appreciate your feedback and take it seriously. If you would like to discuss your experience further, please feel free to reach out directly, and we will do our best to make things right.
par un voyageur
Publié le 14 oct. 2024 sur Expedia
Thanks
Commentaires de Gestion de l’hôtel
14 oct. 2024 par HR, Gestion de l’hôtel
Dear Akbar,Thank you so much for your good review! We’re delighted to hear that you had a great stay with us. Your satisfaction is our top priority, and it’s wonderful to know that we met your expectations.We look forward to welcoming you back to Rodeway Inn for another excellent stay!
par un voyageur
Publié le 13 oct. 2024 sur Expedia
We loved the stay. Great room for the price.
Commentaires de Gestion de l’hôtel
14 oct. 2024 par S.S, Gestion de l’hôtel
Dear JayCin,Thank you so much for your 5 out of 5 review! We're thrilled to hear that you loved your stay and found the room to be a great value for the price. Your feedback means a lot to us, and we’re delighted that you had such a positive experience.We look forward to welcoming you back for another great stay soon!
par un voyageur
Publié le 13 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 oct. 2024 par S.S, Gestion de l’hôtel
Dear Augustine,Thank you for your 8 out of 10 review! We’re glad to hear that you enjoyed your stay and appreciate your feedback. We are always looking for ways to improve, so if there’s anything we could do to make your next stay even better, please let us know.We look forward to welcoming you back soon!
