Note fondée sur 915 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,3 Service et personnel
4,4 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Un public étrange et bruyant !
Publié le 6 oct. 2023 sur HotelsL’hôtel est bien, plutôt confortable et on s’attend à un endroit plutôt luxueux.
Mais l’hôtel accueillait une convention « secrète » de personnes habillées en manga ou personnages très étranges qui criaient beaucoup, la journée mais la nuit aussi.
Je me suis rendu compte que certaines chambres étaient transformées en piscines à boules… imaginez les personnes (uniquement des adultes) qui étaient là, serrant des peluches dans leurs bras,..
L’hôtel aurait dû m’avertir ou bien ne pas louer des chambres à des personnes étrangères à ce groupe de personnes un peu perturbées.
Mon séjour a été désagréable et j’ai dû me lever en pleine nuit pour demander à ces personnes de se calmer.
Commentaires de Gestion de l’hôtel
6 oct. 2023 par Melissa, Gestion de l’hôtel
Ronan,We honor and respect everyone therefore we do acknowledge your concerns. We apologize your evening had more activity than you desired. We hope you have given our staff the opportunity to control the evening for you. We hope you travels back home was easy and pleasant, Ronan.
par un voyageur
Publié le 4 oct. 2024 sur Expedia
Good
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Hotelmgmt, Gestion de l’hôtel
It is great to know that your experience at Hotel Paradox, Autograph Collection was a positive one. The goal is always to provide a comfortable and enjoyable stay for each guest. We hope to welcome you back soon for an even more memorable visit!
par un voyageur
Publié le 3 oct. 2024 sur Expedia
This property looks a lot nicer in pictures. They advertise valet in front of the lobby without having a designated area for check ins. The pool was ice cold on a 80 degree day and was murky with various insects and hair floating around. The cute lounge areas are very nice but they are highly stained. I was able to find some towels to throw on top of them.
When pulling back the sheets we found an eyelash and something else that was either a thread or insect leg. I’m really hoping it was a thread but it was questionable.
Overall after booking this place for the adorable pool area but being disappointed, I would not recommend this hotel to a friend.
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Hotelmgmt, Gestion de l’hôtel
Our intention is to provide an inviting and memorable experience, so it is truly disappointing to hear that certain aspects of your stay did not align with your expectations. The feedback you provided is taken very seriously, as these are crucial for ensuring comfort and satisfaction. Immediate attention will be given to address these concerns and bring all aspects of the property up to the standard that guests expect. The goal is to ensure future experiences are as delightful as anticipated from the photos and descriptions.
par un voyageur
Publié le 2 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 oct. 2024 par HotelMgmt, Gestion de l’hôtel
We never take a perfect score for granted, and we're pleased to find that your lasting impressions of us are so high. Thank you for visiting; we hope to see you again soon, Stacy!
par un voyageur
Publié le 2 oct. 2024 sur Hotels
Wonder and relaxing
Commentaires de Gestion de l’hôtel
4 oct. 2024 par HotelMgmt, Gestion de l’hôtel
We are delighted to hear that your experience with us at Hotel Paradox, Autograph Collection was so enjoyable. Crafting a memorable and tranquil stay for our guests is always our priority, and it's wonderful to know we succeeded during your visit. We look forward to welcoming you back for another exceptional stay in the future.
par un voyageur
Publié le 1 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 oct. 2024 par HotelMgmt, Gestion de l’hôtel
Thank you for your 4-star rating! We're thrilled you enjoyed your stay and are curious about how we can make it a 5-star experience next time. Looking forward to welcoming you back, Natasha.
par un voyageur
Publié le 25 sept. 2024 sur Hotels
The bed was not comfortable and the toilet kept messing up. Housekeeping has to be requested a day prior.
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Hotelmgmt, Gestion de l’hôtel
We aim to make every effort to ensure guest comfort, so it is disappointing to hear that the bed and bathroom did not meet expectations during your stay. The feedback regarding housekeeping and the need for improvements in these areas is valuable, and adjustments will be made to enhance the experience. The goal is always to provide a seamless and relaxing stay, and the hope is to welcome you back for a more comfortable visit in the future.
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Great college town hotel. Thanks
Commentaires de Gestion de l’hôtel
25 sept. 2024 par HotelMgmt, Gestion de l’hôtel
The charm and character of Hotel Paradox, Autograph Collection offers an ideal retreat in this lively college town. With its stylish design and thoughtful touches, the hotel provides an elevated experience for those seeking both comfort and convenience and we are thrilled you could enjoy this. It is always a pleasure to create memorable stays, and we look forward to welcoming you back to indulge even more of what makes this destination so special.
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Hotelmgmt, Gestion de l’hôtel
Maqsood, there is nothing better than earning five-stars from a valued guest! Thank you and we hope to see you again soon.
par un voyageur
Our usual stay in Santa Cruz
Publié le 16 sept. 2024 sur HotelsI have stayed at Hotel Paradox probably about 10 times over the past few years. The first time we stayed, we thought it was a very elegant hotel, each time since then the experience has been a little downgraded. They used to have robes for the guests to wear to the pool, they don’t anymore. Some of the lights in the room were not working right. The Pool area was rebuilt a few years ago, but they did a poor job with the lounge chairs. When the material was new, it looked fabulous now it looks stained and dirty. We still like the hotel And will probably stay there again, but it went from five stars to four stars for us.
