Ratings based on 416 Guest Reviews
Hear it directly from our travellers
3.9 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 22, 2024 on Expedia
Pleasantly surprised that there was two separate rooms with doors and separate ac. It was very quiet and clean especially for the price. Within walking distance from the Broadwalk.
Comment from Hotel Management
Mar. 24, 2024 by Hotel Management , Hotel Management
Hello Sylvia.Thank you for taking the time to give us some valuable feedback. We are thrilled to learn that our two-bedroom queen suite was perfect for your trip! Creating a comfortable and enjoyable atmosphere for our guests is our priority, and we're thrilled that we could contribute to your satisfaction. We appreciate your kind words and look forward to the opportunity to host you again. Thank you for choosing Riverside Inn & Suites. We hope we will have the honor of being your host again in the future.Sincerely,
by A traveller
Posted Mar. 18, 2024 on Expedia
I like it
Comment from Hotel Management
Mar. 18, 2024 by Hotel Management , Hotel Management
Hello Julio.We are so happy to hear that we were able to make your stay memorable. We are dedicated to providing excellent service and our guests' satisfaction is our priority. Your review reaffirms the hard work we put in every day. Thank you again for your kind words and we hope we will have the honor of hosting you again for any future stays in Santa Cruz.Best regards,
by A traveller
Posted Feb. 22, 2024 on Expedia
Great hotel for the price and location. Liked the setup with the bedrooms between the bathroom. Couldnt ask for much more.
Comment from Hotel Management
Feb. 23, 2024 by Hotel Management , Hotel Management
Hello Adam.Thank you for taking the time to give us some valuable feedback. We are thrilled to learn that our two-bedroom queen suite was perfect for your trip! Creating a comfortable and enjoyable atmosphere for our guests is our priority, and we're thrilled that we could contribute to your satisfaction. We appreciate your kind words and look forward to the opportunity to host you again. Thank you for choosing Riverside Inn & Suites. We hope we will have the honor of being your host again in the future. Sincerely,
by A traveller
Posted Feb. 18, 2024 on Hotels
Comment from Hotel Management
Feb. 23, 2024 by Hotel Management , Hotel Management
Hello Andrea. Thank you for a perfect score rating on your stay at Riverside Inn & Suites. We are glad you enjoyed your stay at our hotel! We would love to host you again for your next visit to Santa Cruz; we aspire to create another wonderful stay for you!Sincerely,
by A traveller
Posted Feb. 15, 2024 on Expedia
Very nice! would stay again!
Comment from Hotel Management
Feb. 16, 2024 by Hotel Management , Hotel Management
Hello Ryan.Thank you for your glowing review! We are so happy to hear that we were able to make your stay memorable. We are dedicated to providing excellent service and our guests' satisfaction is our priority. We're honored that we could contribute to your satisfaction! We look forward to the opportunity to host you again. Thank you for choosing Riverside Inn & Suites.Sincerely,
by A traveller
Posted Feb. 10, 2024 on Hotels
Comment from Hotel Management
Feb. 11, 2024 by Hotel Management , Hotel Management
Hello Bruce.Thank you for sparing a few moments out of your day to share your experience with us. We work tirelessly to ensure our guests experience the best hospitality and reviews such as yours lets us know we are meeting our goal. We appreciate you staying with us and hope you will honor us with another booking in the future. Sincerely,
by A traveller
Posted Jan. 15, 2024 on Hotels
Comment from Hotel Management
Jan. 18, 2024 by Hotel Management , Hotel Management
Hello Brittany.Thank you for taking a few moments out of your day to rate your stay. We are happy to hear you had a pleasant time at Riverside Inn & Suites. We strive to provide efficient service and ensure our guests have a comfortable stay. We look forward to welcoming you back on your next visit!Best regards,
by A traveller
Posted Jan. 11, 2024 on Expedia
Comment from Hotel Management
Jan. 13, 2024 by Hotel Management , Hotel Management
Hello Michel.Thank you for sparing a few moments to rate your stay with us. We hope you will consider booking with us again so we may improve your experience at Riverside Inn & Suites. Sincerely,
by A traveller
Posted Jan. 7, 2024 on Expedia
Comment from Hotel Management
Jan. 8, 2024 by Hotel Management , Hotel Management
Hello John.Thank you for taking time out of your busy schedule to review your recent stay. We are honored by your perfect rating! We strive to give all our guests a pleasant stay and to learn we met our goal is the highest honor we may receive. We hope to see you again soon!Sincerely,
by A traveller
Posted Dec. 30, 2023 on Expedia
The staff are very accommodating but the rooms are musty with mold and since they allow smoking outside of the rooms, I would not classify it as non-smoking facility.
Comment from Hotel Management
Jan. 5, 2024 by Hotel Management , Hotel Management
Hello Patricia.Thank you for sparing a few moments out of your day to share with us your feedback. Although we are honored to have had the opportunity to host you, we are disappointed to learn your room was not up to our usual standard. We will ensure our housekeeping team is aware of your comments so they will be more conscious of this going forward. In regards to whether or not we are a smoke-free property, we are not. We are so sorry there was confusion regarding our designated smoking areas. Thank you again for your time.Sincerely,
