Note fondée sur 56 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,5 Service et personnel
4,7 Confort de la chambre
4,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 12 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 sept. 2024 par John Volponi- General Manager, Gestion de l’hôtel
Carla,We're so happy you had a wonderful time with us at Bishop's Lodge, and hope to welcome back again.
par un voyageur
Publié le 30 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 sept. 2024 par John Volponi- General Manager, Gestion de l’hôtel
We're so happy you had a wonderful experience with us at Bishop's Lodge. We look forward to welcoming you back in the future.
par un voyageur
Publié le 27 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 août 2024 par John Volponi- General Manager, Gestion de l’hôtel
Edmund,We're thrilled to hear that you had a great experience. We look forward to welcoming you back soon!
par un voyageur
Publié le 20 août 2024 sur Expedia
I love this property it’s the absolute best!!
Commentaires de Gestion de l’hôtel
22 août 2024 par John Volponi- General Manager, Gestion de l’hôtel
Leila,We're so happy you had a wonder time with us, and looking forward to having you return.
par un voyageur
Understaffed and underwelming.
Publié le 18 août 2024 sur HotelsI was excited to stay at the lodge because I was looking at renting the entire bunkhouse for my birthday weekend and meeting the staff to plan something fun.
Checkin was a bad sign. We arrived before 4pm and we didn’t expect our room to be ready but I also wasn’t expecting to never be notified that my room was ready and have to make it a point to notify the checking status that it was now past 4pm and it was time to get us into our room.
Overall our general experience was the property was under staffed and the staff that they do have is in training or not trained enough to feel confident in their roles.
Staff seemed like everyone was training which seemed odd for peak season.
F&B was horrible. I don’t balk at pricing but a $14 iced coffee was ridiculous.
Room service closed at 9:55 pm Saturday night instead of 10pm….it literally is printed that it closes at 10pm. Again another staffing issue.
For a hotel that is 4-5 years old, the staff was poor, and the condition of the room, patio was very tired.
That said it was a two night stay. A longer stay would have been very unfortunate and I don’t feel comfortable or confident that if I rent all 12 rooms in the bunkhouse for three days that my guest not I will have an enjoyable time.
Commentaires de Gestion de l’hôtel
19 août 2024 par John Volponi- General Manager, Gestion de l’hôtel
Matthew,Thank you for sharing your feedback with us. I’m sorry to hear that your stay did not meet your expectations, especially since you were considering celebrating such a special occasion with us.I apologize for the check-in experience and the inconvenience of not being promptly notified when your room was ready. Your comments regarding staffing, service, and the condition of the room and patio are concerning, especially during peak season. We will be reviewing these issues with our team to ensure improvements are made. Regarding the F&B experience, including the pricing and the early closure of room service, I understand your frustration. We will address these concerns with our team to ensure a higher standard moving forward.I completely understand your hesitation about renting the bunkhouse for your birthday. If you would like to discuss this further or if there's anything I can do to assist, please feel free to reach out to me directly at john.volponi@aubergeresorts.com. Thank you again for your feedback, and I hope we have the opportunity to provide you with a better experience in the future.
par un voyageur
A perfect stay
Publié le 11 août 2024 sur HotelsFantastic stay!! We feel so welcomed! We want to thank Alex and Dennis especially for their help!! The ground is kept in perfect condition. We wish that our stay is longer. Will definitely come back again!!
Commentaires de Gestion de l’hôtel
12 août 2024 par John Volponi- General Manager, Gestion de l’hôtel
We're thrilled to hear that you felt so welcomed and enjoyed your stay. Alex and Dennis will be delighted to know they made an impact. We look forward to your next visit to Bishop's Lodge.
par un voyageur
Publié le 31 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
8 août 2024 par John Volponi- General Manager, Gestion de l’hôtel
Nitin,We’re sorry to hear that your stay didn’t meet your expectations. Your feedback is important to us if you would like to give us more insight on the issues you encountered. We hope you might give us another chance in the future to provide a better experience.
par un voyageur
Publié le 21 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Angelica Palladino- General Manager, Gestion de l’hôtel
Susie,Thank you for leaving a review, and staying with us at Bishop's Lodge. We hope to welcome you back to property again soon.
par un voyageur
Publié le 19 juin 2024 sur Expedia
Excellent stay
par un voyageur
Publié le 20 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 mai 2024 par Angelica Palladino- General Manager, Gestion de l’hôtel
Michael,Thank you for you review. We look forward to welcoming you back to Bishop's Lodge Resort.
