Note fondée sur 50 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,9 Propreté de la chambre
4,5 Service et personnel
4,8 Confort de la chambre
4,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 31 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
8 août 2024 par John Volponi- General Manager, Gestion de l’hôtel
Nitin,We’re sorry to hear that your stay didn’t meet your expectations. Your feedback is important to us if you would like to give us more insight on the issues you encountered. We hope you might give us another chance in the future to provide a better experience.
par un voyageur
Publié le 21 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Angelica Palladino- General Manager, Gestion de l’hôtel
Susie,Thank you for leaving a review, and staying with us at Bishop's Lodge. We hope to welcome you back to property again soon.
par un voyageur
Publié le 19 juin 2024 sur Expedia
Excellent stay
par un voyageur
Publié le 20 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 mai 2024 par Angelica Palladino- General Manager, Gestion de l’hôtel
Michael,Thank you for you review. We look forward to welcoming you back to Bishop's Lodge Resort.
par un voyageur
Publié le 6 mai 2024 sur Expedia
The hotel itself is beautiful but the service is incredibly spotty. I felt like our comfort was a complete afterthought and the restaurant, cafe, and concierge seem to be completely understaffed. I feel like I definitely overpaid and the service absolutely does not match the high cost.
1) It was very hard and took very long to catch the shuttle to and from town.
2) The room cleaning was not great. Empty dishes were left around and it was not up to par at all.
3) Service at the restaurant is very slow. I was told they’re looking for a new chef and don’t have a general manager currently so hopefully this will change.
4) No one helped us with our bags when we first checked in.
Just not worth it.
Commentaires de Gestion de l’hôtel
21 mai 2024 par Koen Masschelein- Director of Operations, Gestion de l’hôtel
Michelle,We hope our front desk management team was able to resolve your issues before you left, and hope to welcome you back again in the future.
par un voyageur
Publié le 12 avr. 2024 sur Expedia
An amazing property. Looking forward to coming back for another trip to Santa Fe. Everything about this property is first class!
Commentaires de Gestion de l’hôtel
12 avr. 2024 par Angelica Palladino- General Manager, Gestion de l’hôtel
We are so thrilled you enjoyed your stay! Can't wait to welcome you back to Bishop's Lodge and Santa Fe.
par un voyageur
Publié le 1 avr. 2024 sur Expedia
We had a lovely one-night stay in a kiva suite--a huge and wonderful splurge for our anniversary. Every single staff person was kind and went out of our way to make our stay special. The room was gorgeous, with views to the horizon and every comfort--it was a lot of fun to relax in after hiking, horseback riding, etc. There was a small problem with the hot tub but everyone worked hard to get it fixed and we were grateful for their efforts. Would happily return and recommend. The food at Skyfire was delicious, too.
Commentaires de Gestion de l’hôtel
3 avr. 2024 par Angelica Palladino- General Manager Bishop's Lodge, Gestion de l’hôtel
Thank you so much for your wonderful review. We're thrilled to hear that you had a lovely anniversary stay and that our staff went above and beyond to make your experience special. We apologize for the small issue with the hot tub but are glad we could resolve it quickly for you. We look forward to welcoming you back.
par un voyageur
Publié le 30 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 avr. 2024 par Angelica Palladino- General Manager, Gestion de l’hôtel
Thank you so much for your 10 of 10 review. We're glad you had a good time, and look forward to welcoming you back.
par un voyageur
Publié le 30 mars 2024 sur Expedia
👌
Commentaires de Gestion de l’hôtel
1 avr. 2024 par Angelica Palladino- General Manager, Gestion de l’hôtel
Tonka,Thank you for 5 out of 5 review.We can't wait to have you visit us again.
par un voyageur
Publié le 29 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 avr. 2024 par Angelica Palladino- General Manager, Gestion de l’hôtel
Rachel,Thank you for your wonderful review. We can't wait to have you back.
