Note fondée sur 13 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,9 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Great vacation
Publié le 9 oct. 2024 sur HomeAwayI was prepared for possible trouble with the digital door lock per prior reviews, but I got in like a charm every time I tried. Quiet place just 3-4 blocks from the Plaza or Canyon Road which was my interest. The place is outfitted consistent with the Spanish/Mexican history of Santa Fe and very comfortable. Well outfitted kitchen with more appliances than I certainly needed. Comfortable TV/ living room area with large TV. Great respite from museum and gallery visits.
par un voyageur
Great property, disastrous check-in
Publié le 22 avr. 2024 sur HomeAwayThe property was immaculate. Very well appointed and very well supplied. Wonderful neighborhood, walk to plaza, restaurants, galleries.
Here’s the down side;
Arrived after dark. Lighting at the front door was off. Security lock did not work. Contacted the local managers and to make a very frustrating exchange worse, the person could not offer me speedy access. After hunting around in the dark for a half hour, I found the patio door to the house unlocked and gained entry. An hour later a man showed up and was able to provide me with a key.
I used the key the entire 6 days I was there. I was told that the security code had been changed so it should work (it did not because the problem was that the lock required a new battery, not a different code) I left the patio door unlocked whenever I was away since I had no confidence in the security lock. I worried that this left me vulnerable to a burglary, but all ended well.
Commentaires de Gestion de l’hôtel
7 mai 2024 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to share your valuable feedback. We sincerely apologize for the issues with the lock, most of all, for the lack of communication from us. Please know that this is not the typical standard our guests can expect, and when issues occur, we make every effort to resolve them quickly and efficiently. Our local operations manager will ensure this incident it will not happen again. We hope that the compensation provided shows our willingness to make things right. We hope to have the opportunity to better serve you in the future.
par un voyageur
Wonderful space close to Old Town
Publié le 20 avr. 2024 sur HomeAwayWe had a very nice time staying here in Santa Fe. The place was clean and reasonably well appointed. It's a nice easy walk to Old Town and the many shops and restaurants nearby. We would definitely stay here again.
par un voyageur
Great location
Publié le 26 nov. 2023 sur HomeAwayIt was a lovely casita, conveniently located. We would stay here again.
par un voyageur
First time satisfied!
Publié le 21 sept. 2023 sur HomeAwayThis is the first time we ever did this and it was an amazing excellent stay from booking to checking out! We had great communication on ever level and the pay process is safe and secure, too!
par un voyageur
Stay
Publié le 29 juill. 2023 sur HomeAwayOur stay was fine. The instructions we were provided to enter the property were incorrect. We had to call Vascara to correct the problem. After that everything was fine.
Commentaires de Gestion de l’hôtel
14 août 2023 par VrboOwner, Gestion de l’hôtel
We are pleased to hear you enjoyed your visit! Thank you so much for taking the time to share your valuable feedback with us. We passed your comments along to our local manager for review, and we appreciate guests’ preferences as a means to continually improve. We look forward to hosting your next stay!
par un voyageur
Wonderful location
Publié le 15 juill. 2023 sur HomeAwayEasy access to downtown and up in the hills.
par un voyageur
Great Escape from Texas Heat !
Publié le 14 août 2022 sur HomeAwayThis property is walkable to downtown, convenient for morning walks & afternoon shopping. While the space is small it met our requirements for 2 adults.
par un voyageur
Very comfortable + clean
Publié le 8 nov. 2021 sur HomeAwayThere was one problem that we ran into and that was understanding which casita was A and which was B. Peter arrived at night and it was terribly difficult to see. There needs to be a better description/navigation of how to enter the correct casita. If you've been traveling all day and you arrive in the dark, it needs to be spelled out more clearly.
Commentaires de Gestion de l’hôtel
20 juin 2023 par VrboOwner, Gestion de l’hôtel
Hello Julie,
Thank you you taking the time to leave this review. We do hope you enjoyed your stay with us. Although it does not change things now, we would like to apologize for any issues you had locating the casita you had rented for your stay. with us. We will let our Home Care Team know about this incident so they can look into adding more precise directions to the guest's arrival instructions. Remember, the next time you stay with us, our 24/7 guest hotline is available for you before, during, and after your stay should you need anything. Thank you again for your review and we would be delighted to host you again sometime.
par un voyageur
Good location and quiet neighborhood
Publié le 28 oct. 2021 sur HomeAwayMany positives at this property- Good location, walking distance to plaza, quiet neighborhood, close to a park with amazing views, good off street parking, clean unit, and excellent communication with property managers. We enjoyed our stay. Although we did have a problem finding the unit when we arrived late at night. We couldn’t find unit “B” and wandered around for awhile because it wasn’t clearly labeled. And bring your own tea or ground coffee for the coffee maker in the morning.
Commentaires de Gestion de l’hôtel
20 juin 2023 par VrboOwner, Gestion de l’hôtel
Hello Barbara,
Thank you so much for taking the time to leave us this review. We are so happy that you enjoyed all the amenities as well as the wonderful views. We are sorry to hear about you not being able to find the property at the beginning of your stay, we wish you had reached out to our 24/7 guest hotline as we would have been more then happy to assist. If you have any further questions please do not hesitate to reach back out. You were fantastic guests and we look forward to your return!
