Note fondée sur 908 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,2 Service et personnel
4,4 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 1 sept. 2024 sur Hotels
Séjour de deux nuits afin de visiter Santa fé, hôtel agréable
par un voyageur de Corrales
Publié le 1 déc. 2024
Beautiful, well maintained property!
Commentaires de Gestion de l’hôtel
9 déc. 2024 par Jason Schliening-GM, Gestion de l’hôtel
Hi Mary Alice, Thank you for the great comments!
par un voyageur
Publié le 30 nov. 2024
We
Commentaires de Gestion de l’hôtel
9 déc. 2024 par Jason Schliening-GM, Gestion de l’hôtel
Hi Rick, We hope you enjoyed your stay here. If you have any further feedback, feel free to reach out to me directly. Jason SchlieningHotel General Manager
par un voyageur
Publié le 13 oct. 2024
Na
Commentaires de Gestion de l’hôtel
22 nov. 2024 par Jason Schliening-GM, Gestion de l’hôtel
Hi Ricardo, Thank you for staying with us!
par un voyageur
Publié le 1 oct. 2024 sur Expedia
I enjoyed everything
Commentaires de Gestion de l’hôtel
22 nov. 2024 par Jason Schliening-GM, Gestion de l’hôtel
Hi Andrea, Thank you so much for the comments here!
par un voyageur
Publié le 25 sept. 2024 sur Hotels
The hotel is getting a bit dated. The shower curtain wouldn’t stay in the tub and got water everywhere. The tub was really dated and the sprayer went everywhere. The air conditioner kept turning off and wouldn’t hold the temperate set. It got pretty warm.
Commentaires de Gestion de l’hôtel
22 nov. 2024 par Jason Schliening-GM, Gestion de l’hôtel
Hi Thera, Thank you for taking the time to share the details on your stay. We have our engineering and housekeeping team looking into your room details. Sorry this experience affected your stay with us. Hope we have another opportunity for you to stay with us in the future. Feel free to call me directly as I can assist with your room accommodations. Regards, Jason Schliening
par un voyageur
Publié le 25 sept. 2024
There were really no food options available. One dining room was closed for construction (we had no notice), the other was only open for breakfast and lunch (we had nice breakfast), there was no deli as advertised. Starbucks was only open the early part of the day. We were limited to one option of getting food from the Turquoise Trail in the casino. The food was good but we had hoped for more options. My husband has some difficulties with eating so we were counting on being able to get food from the deli and come back to our room. All in all it was fine, we didn't go hungry. It just wasn't what was advertised.
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Stayed for 5 nights. Enjoyed the room. Had many issues over the 5 day vacation. From wifi issues, missing amenities, closed spa, hot tub and indoor pool, lack of open restaurants, no working ice machine on our floor, spiders in the room, smell of pot from other rooms, etc. etc. Plus the 60.00 PER PERSON resort fee really didn't offer us anything other than the outdoor pool. Plus the staff seemed uninformed about the wifi issues, the closed pool and hot tub, etc. Again, the room is beautiful; but, ......
Commentaires de Gestion de l’hôtel
24 sept. 2024 par DW, Gestion de l’hôtel
Thank you for your feedback. We’re glad you enjoyed the room but regret the issues you encountered during your stay. Your comments about the amenities and staff communication are important to us, and we will work to address them.Additionally, we would like to clarify that there is no record of any resort fee being charged during your stay. Please contact us directly so we can discuss your stay in greater detail and explore options to make it better for you next time.
par un voyageur
Publié le 23 sept. 2024 sur Expedia
staff was respectful and very nice
par un voyageur
Publié le 22 sept. 2024 sur Expedia
The rooms were spacious and house keeping services were daily. Short drive to downtown Santa Fe.
