Note fondée sur 929 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,4 Service et personnel
4,0 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 1 mai 2023 sur Expedia
Très mauvais accueil
La réception me dit que ma carte de crédit ne fonctionne pas et je ne sais pas ce qu’elle fait avec ma carte derrière le bureau et refuse de me rendre ma carte et appelle le manager qui arrive sans me calculer et dit que c’est ok ! Tout ça sans que la réception fasse un effort pour parler lentement car il y avait beaucoup de bruit dans le hall et l’accent américain du sud m’est difficile
Sinon très propre et confortable mais manque de cachet
Commentaires de Gestion de l’hôtel
3 mai 2023 par Kelsey H- Social Media Coordinator, Gestion de l’hôtel
We are very sorry to hear that your experience with us was not the best. We sincerely apologize for the difficulty in communication and the confusion this caused. We truly value your honest feedback as this will help us to become our very best. We will work with our team to improve and we hope you will give us another chance to care for you again.
par un voyageur
Publié le 13 oct. 2024
par un voyageur
Publié le 23 août 2024 sur Expedia
Charged $30 daily amenities fee announced upon ck-in making cost to stay unacceptable. Staff said amenities fee covered required parking fee, a coffee pot on lobby and cleaning! We stayed 3 days but never used maid. Light out near bed, mold in bathroom and no fan.
Commentaires de Gestion de l’hôtel
26 août 2024 par Kelsey H- Social Media Coordinator, Gestion de l’hôtel
We are sorry to hear that your experience with us was not positive. We apologize if the amenity fee was a surprise, but we do have it listed on our website to avoid any confusion or surprises. We are sorry for the issues you encountered in your room, but we appreciate you bringing these concerns to our attention so we can ensure that they are addressed. We are committed to improving and we would love another chance to impress you in the future.
par un voyageur de Seattle
Publié le 23 août 2024 sur Expedia
Couple of issues with the room but nothing serious.
Commentaires de Gestion de l’hôtel
24 août 2024 par Kelsey H- Social Media Coordinator, Gestion de l’hôtel
Thank you for your review and feedback, Jerold. We hope you will visit us again.
par un voyageur
Publié le 21 août 2024 sur Expedia
Heritage building so great AC was unexpected. Easy walking to shopping, dining, and galleries.
Commentaires de Gestion de l’hôtel
24 août 2024 par Kelsey H- Social Media Coordinator, Gestion de l’hôtel
Thank you for your review, Linda. We appreciate your support.
par un voyageur
Publié le 18 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 août 2024 par Kelsey H- Social Media Coordinator, Gestion de l’hôtel
Thank you for your kind rating, Linda! We cherish your support!
par un voyageur
Publié le 14 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 août 2024 par Kelsey H- Social Media Coordinator, Gestion de l’hôtel
We are thrilled that your experience was ten out of ten! We value your support and we hope you can return soon.
par un voyageur
Publié le 12 août 2024 sur Expedia
Great location, staff are very accomadating and the food is wonderful
The standard king room and bath could use an update.
Commentaires de Gestion de l’hôtel
12 août 2024 par Kelsey H- Social Media Coordinator, Gestion de l’hôtel
We are delighted to hear that you enjoyed our food, staff, and location during your stay with us! We appreciate your support and feedback and we hope to care for you again in the future.
par un voyageur
Publié le 5 août 2024 sur Expedia
Very nice historic hotel in a great location within easy walking distance to the most popular tourist attractions in Santa Fe. The staff is great and the rooms are very comfortable.
Commentaires de Gestion de l’hôtel
5 août 2024 par Kelsey H- Social Media Coordinator, Gestion de l’hôtel
We appreciate your kind words about our hotel and staff, David! Thank you so much for your support! We hope to care for you again soon.
par un voyageur
Highly disappointed!
Publié le 3 août 2024 sur HotelsLobby was nice. What a shock walking into my room, or, should I say, cubicle. Minimal lighting, sink beside the bed, very small shower and commode space, no desk or chair. Could not completely close curtains. Had to prop open the door on the TV cabinet. Nothing extra in room including ice bucket. Had 2 glasses as 2 water bottles on a shelf. No towel racks except small one on the sink cabinet. Several old-fashioned outlets. My plug kept falling out of one. The provided extension cord helped. Bed was comfortable. Staff was very nice. Got an ice bucket at the desk. No clock in the room. Pool and workout space was at another hotel down the street. Not at all worth the price. Manager took off the added $50 resort/amenity fee.
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Emily M- Guest Relations Coordinator, Gestion de l’hôtel
We apologize your stay with us was subpar, William. We value your feedback, as it helps us know how we can improve to ensure our guests have the wonderful experience they deserve. Again, thank you for sharing all of these matters with us regarding your room.
