Ratings based on 923 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from San Pedro
Posted Nov. 15, 2024
Staff went the extra yard to overcome some initial problems with my room assignment due to recent heavy snowfall.
Comment from Hotel Management
Nov. 18, 2024 by Maria WB, Hotel Management
We very much appreciate and value your feedback and will share it with our team. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
by A traveller from San Pedro
Posted Nov. 15, 2024
Comment from Hotel Management
Nov. 15, 2024 by Maria WB, Hotel Management
Thank you for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
by A traveller from Arroyo Seco
Posted Nov. 14, 2024
Las Palomas is always cozy. It is a fantastic location, quiet, walkable. I always enjoy my stay.
Comment from Hotel Management
Nov. 14, 2024 by Maria WB, Hotel Management
We very much appreciate and value your feedback and will share it with our team. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
by A traveller
Posted Aug. 26, 2024 on Expedia
The room was in poor condition. Not clean .
Comment from Hotel Management
Aug. 28, 2024 by Maria WB, Hotel Management
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I have passed this information on to the General Manager so that he is aware of the concerns. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
by A traveller
Posted Aug. 26, 2024 on Expedia
We stayed at this property overnight on our way back to Denver, CO from Tuscon, AZ. This is an older property that could use some updating. While the grounds are lovely, the interior of the rooms are worn. The bathtub had stains in it and the paint was chipping. However, it was clean. Very walkable to downtown Santa Fe and comfortable for a longer stay. The made to order breakfast and lattes was a nice treat. Staff is delightful. If you're looking for a bigger, affordable stay within walking distance to the shop, this is a great option.
Comment from Hotel Management
Aug. 28, 2024 by Maria WB, Hotel Management
We very much appreciate and value your feedback and apologize for any inconveniences during your stay. I will share this with our general manager regarding your concerns. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
by A traveller
Posted Aug. 26, 2024 on Expedia
Everything was wonderful! The room was excellent and clean! Staff was friendly and food was great! I loved that it was walking distance from the plaza and all the stores!
Comment from Hotel Management
Aug. 28, 2024 by Maria WB, Hotel Management
We very much appreciate and value your feedback and will share it with our team. Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
by A traveller
Posted Aug. 25, 2024 on Hotels
Comment from Hotel Management
Aug. 28, 2024 by Maria WB, Hotel Management
Thank you for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
by A traveller
Posted Aug. 24, 2024 on Expedia
Very friendly and helpful receptionists.
Comment from Hotel Management
Aug. 28, 2024 by Maria WB, Hotel Management
Thank you for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
by A traveller
Posted Aug. 23, 2024 on Hotels
This is the second time I’ve stayed at La Paloma and both times I was given rooms that didn’t look anything like the luxurious photos advertised when booking a room. My room (59) seemed like a nice motel room. I enjoyed the breakfast very much, and also enjoyed the outdoor seating area in my compound with a fountain and grass. It was especially lovely sitting there on a warm warm summer night with the full moon rising.
Comment from Hotel Management
Aug. 28, 2024 by Maria WB, Hotel Management
We very much appreciate and value your feedback and will share it with our general manager regarding your concerns. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
by A traveller
Posted Aug. 23, 2024 on Expedia
Family run
Comment from Hotel Management
Aug. 28, 2024 by Maria WB, Hotel Management
Thank you for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
