Note fondée sur 16 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
5,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Cozy Magical Santa Fe Cottage
Publié le 1 nov. 2024 sur HomeAwayLovely time in Santa Fe made even lovelier by our stay at the magical cottage! The only hitch was a roof leak that happened in the middle of the night.
Commentaires de Gestion de l’hôtel
8 nov. 2024 par VrboOwner, Gestion de l’hôtel
It sounds like you had a wonderful time in Santa Fe despite the roof leak! It’s a shame that happened, especially in the middle of the night—it can definitely be a bit disruptive. Was it a big issue, or did the cottage management take care of it right away? Hopefully, it didn’t take away too much from the charm of the place!
par un voyageur
Pain in Santa Fe
Publié le 18 oct. 2024 sur HomeAwayAs my husband and I opened the gate to apartment 4, I was looking toward the courtyard / apartment. I walked toward entrance and fell on stone. There is a one-step drop that is not marked in any way. I took pictures which verify the situation. I am injured and seeking medical help. Both knees, my forehead, were injured and my prescription glasses are damaged. This is a result of the dangerous. Condition of the one step entry. There was no indication of a step…no paint on the edge, no silver material to indicate the change is there. I had to severely limit activities in Santa Fe due to swollen knees and injuries caused by your rental. I have an appointment on Tuesday for X-rays and doctor examination. One rule of building and architecture is NEVER have a one step change in the walking surface. As my photos show, the stone does not indicate that there is a step. It looks like a flat entry. I am still having limited mobility. I will contact you again with more damages. Charlene Bieker
Commentaires de Gestion de l’hôtel
28 oct. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for sharing your experience, and I’m truly sorry to hear about your accident and the injuries you’ve sustained. Your health and safety are incredibly important to us, and I empathize with the challenges you’re currently facing.
I appreciate you bringing this to our attention, and I want to assure you that we take such matters seriously. We will review the situation to ensure that all our guests can enjoy a safe and comfortable stay.
If there's anything specific we can do to assist you during this time, please don’t hesitate to reach out. Wishing you a smooth recovery.
par un voyageur
Nice place but…
Publié le 1 oct. 2024 sur HomeAwayLocation is great, clean and surprisingly quiet. Our only issue was that the bathroom sink clogged within a couple of hours into our stay. Called it in and they responded quickly, apparently there had been an issue with it before our stay.Plumber could not repair it. Otherwise it would have been a perfect trip.
Commentaires de Gestion de l’hôtel
9 oct. 2024 par VrboOwner, Gestion de l’hôtel
Hi Patricia, thank you so much for taking the time to leave a review!
I am so sorry you had to deal with the clogged sink during your stay, that is absolutely not up to our standards and was terrible timing. We had most of the plumbing redone this summer so this was very frustrating. The plumbers have since fixed the issue, but sadly not before you checked out.
Please reach out to us directly if you stay with us again so we can make sure next stay is extra special.
par un voyageur
Great property
Publié le 16 sept. 2024 sur HomeAwayWe had a wonderful stay with one small exception.
The bathroom sink did not drain from the moment we got there.
The property manager did send someone the next day, but they were not able to fix it.
We were assured it would be fixed as soon as possible,but it never was.
Now for the good news.
The bed was comfy,furnishings were beautiful,amazing location, and an authentic feel.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par VrboOwner, Gestion de l’hôtel
Hi William,
Thank you so much for your kind words and for taking the time to share your experience with us! We're thrilled to hear that you enjoyed the comfortable bed, beautiful furnishings, and authentic feel of the location.
I sincerely apologize for the inconvenience caused by the bathroom sink not draining properly during your stay. While we did our best to address it quickly, I understand how frustrating it must have been that it wasn't fully resolved. We take this feedback seriously and will ensure that the issue is completely fixed for future guests.
Your comfort and satisfaction are very important to us, and we hope to welcome you back for an even more seamless stay in the future.
Warm regards,
-Holly
par un voyageur
Great Stay, it felt like Home
Publié le 9 sept. 2024 sur HomeAwayThis is a great place to stay, my daughter and I enjoyed the quiet courtyard yet closeness of the Plaza,
we would definitely stay here again
Commentaires de Gestion de l’hôtel
10 sept. 2024 par VrboOwner, Gestion de l’hôtel
Hi Donna,
Thank you so much for your kind words! We are delighted to hear that the rental felt like home for you and your daughter! It sounds like you made the most of the location and were able to enjoy the Plaza nearby. Your recommendation is invaluable to us and we are delighted to call you our guest. We are looking forward to hosting you for another memorable vacation!
Kindly,
-Holly
par un voyageur
Property Manager & Owner
Publié le 23 août 2024 sur HomeAwayI had a medical emergency at the airport prior to leaving Dallas for Santa Fe. The PM & the owner were very understanding & flexible w/my husband & I about my inability to travel. I was not happy that I was unable to make my trip but really appreciated the kindness & warmth shown to us! I will be looking for this property the next time I go to Santa Fe!
Commentaires de Gestion de l’hôtel
2 sept. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for sharing your experience, and I’m so sorry to hear about your medical emergency. It’s wonderful to hear that the property manager and owner were understanding and accommodating during such a difficult time. We’re glad to know that their kindness and flexibility made a challenging situation a bit easier. We look forward to welcoming you back to the property when you’re able to visit Santa Fe in the future. Take care and best wishes for your health!
par un voyageur
Comfortable condo near the Plaza and Myseums
Publié le 7 mai 2024 sur HomeAwayThis comfortable condo is an easy walk from the Plaza and museums. The well equipped kitchen made preparing meals simple, and the host responded to our messages in timely and helpful ways.
par un voyageur
Great location to see rverything
Publié le 18 sept. 2023 sur HomeAwayPerfect spot for a girl friends weekend. It is walking distance to everything and in a quiet, safe neighborhood!
Commentaires de Gestion de l’hôtel
18 sept. 2023 par VrboOwner, Gestion de l’hôtel
Thank you for taking time to leave us a review! We are so happy to hear that you enjoyed your stay here with Vacation Rental Collective! We hope to see you back again in the near future!
par un voyageur
Funky cool
Publié le 6 sept. 2023 sur HomeAwayOverall I was happy staying there, but there were some things.
What I liked: LOCATION. It really IS in a great location. Took me eleven minutes to walk to the Plaza. You can walk everywhere easily. It's also very private. Loved the old adobe/pueblo architecture. They've decorated it nicely, with some actual really cool artwork inside, and at night you can dim most of the lights (lighting is important to me). Loved having a kitchen, a washer and dryer, and a smart tv. With the Pandora app on the TV I listened to great stuff the whole time.
Here are my mostly minor issues: I did have a cleaning request with one specific area, but after I called them, they took care of that on my second day. Yes, there were some bugs, but it wasn't overrun with them and it is a really old property, and it's in the desert, so I didn't have a huge problem with it. Also, being that it is such an old property, certain areas could really use some work, but the nightly cost of the place is pretty good, so I felt I really couldn't expect the Taj Mahal. The one thing that was really a bummer was that the living room and bedroom are cave dark during daylight hours. In the day you will have to turn lights on in those rooms. But this was also only a problem for me in the morning, because I was pretty much gone during most of the day.
So to sum up, I thought it was a cute, funky place, and enjoyed staying there. I'd like more natural light during the day, but hey, nothing's perfect.
par un voyageur
Dusty and Dark
Publié le 18 août 2023 sur HomeAwayThough the images presented in the listing of the property were consistent with what we found, the level of cleaning and adequate. It was extremely dusty, there were huge cobwebs and dead bugs stretching across the last window in the kitchen. It seemed like no one cared about this property.
The bed was terrible, and the quality of sheets were poor. The flat bugs were everywhere including on us when we were sleeping.
The patio outside could be lovely. However, we were surrounded by dead plants, and mice, which came out to visit regularly.
We were disappointed with our accommodations.
Commentaires de Gestion de l’hôtel
20 août 2023 par VrboOwner, Gestion de l’hôtel
Hi Linda, thank you so much for your feedback on our property. We sincerely apologize our casita did not live up to expectations. I am sure that must have been very frustrating and absolutely not up to our standards! I wish you had reached out and given us a chance to correct the cleanliness issue. We have very specific cleaning standards and it is important to us that every guest experiences the highest quality accommodations. We have addressed these issues with the cleaners and thankfully have not had that feedback about this unit before. If you decide you would like to stay with us again please reach out directly so we can give you a discount on your next stay!
Thank you again for your insight.
