Note fondée sur 896 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
3,9 Service et personnel
3,9 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 sept. 2023 sur Expedia
Ok
Commentaires de Gestion de l’hôtel
27 sept. 2023 par Sergio H. Assistant General Manager, Gestion de l’hôtel
Hello Benoit,Thank you for staying at the Holiday Inn & Suites - Santa Maria! We are happy you had an overall enjoyable stay. If there is anything else we can do, please let us know. Thank you again.
par un voyageur
Publié le 16 sept. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
28 oct. 2023 par Sergio H. Assistant General Manager, Gestion de l’hôtel
Hello Francis,Thank you for choosing the Holiday Inn & Suites - Santa Maria. We are honored to have you as one of our guest. We can't wait to welcome you back.
par un voyageur
Publié le 8 août 2022 sur Expedia
La qualité des déjeuner vraiment EXTRA
par un voyageur
Publié le 28 juill. 2022 sur Expedia
par un voyageur
Publié le 22 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 août 2024 par SF, Gestion de l’hôtel
Dear Christian, I wanted to thank you for taking the time and commenting on your recent stay with us. I view comments from guests such as yourself as an opportunity to better our offerings and our service. I truly believe that guest’s feedback allow us the opportunity to focus on the areas where we can improve.I was very concerned to see that you did not enjoy your overall experience at the Holiday Inn – Santa Maria. To me, it means that we did not deliver on providing you with an experience customary to the Holiday Inn’s brand. Furthermore, I must apologize for the inconveniences you experienced while staying with us. While your survey did not mention anything specific, if you have the time, I would like to hear about why we failed to meet your expectations. While I know my team is not perfect, any information you can give will help us ensure these types of occurrences do not happen to other guests. I cannot thank you enough for your feedback and comments. I hope, in the future, you would consider intercontinental properties for your travel needs. If we should have the pleasure of welcoming you back to the Holiday Inn – Santa Maria, please do not hesitate in reaching out to me personally, as I would love the opportunity to host you myself. Warmest Regards, Seth FosterGeneral Manager
par un voyageur
Publié le 22 août 2024 sur Expedia
Corrina at the front desk was amazing and made sure to give us the most wheelchair accessible room we have ever stayed in!
Commentaires de Gestion de l’hôtel
22 août 2024 par SF, Gestion de l’hôtel
Dear Shannon, I wanted to thank you for taking the time and filling out the Guest Satisfaction Survey. I take these surveys very seriously as I read every one of them. I believe that these surveys allow us the opportunity to focus on the areas where we can improve.I was very pleased to see that you enjoyed your overall experience at the Holiday Inn - Santa Maria. It truly makes my day to see that we hit the mark with our guests. What can we do to continue meeting if not exceeding your expectations, during future visits? I would be grateful to hear some additional feedback if you have the time.I cannot thank you enough for your feedback and comments. The Team and I look forward to seeing you again at the Holiday Inn - Santa Maria. Best Regards, Seth Foster General Manager
par un voyageur
Publié le 21 août 2024 sur Hotels
I’ve stayed here multiple times I must say this time around was not the best. The room I got this time wasn’t what I was looking forward to staying in. The bath tub was dirty, the molding in the room was coming off the ceiling and the blankets had a funny smell to them as if they were not changed or washed I was pretty disappointed. I’ve never had this bad of an experience before so may give it one more try before giving up on it. I must say the staff is very friendly and they do have a clean and nice gym.
Commentaires de Gestion de l’hôtel
21 août 2024 par SF, Gestion de l’hôtel
Dear Valued Guest, I wanted to thank you for taking the time and commenting on your recent stay with us. I view comments from guests such as yourself as an opportunity to better our offerings and our service. I truly believe that guest’s feedback allow us the opportunity to focus on the areas where we can improve.I was very concerned to see that you did not enjoy your overall experience at the Holiday Inn – Santa Maria. To me, it means that we did not deliver on providing you with an experience customary to the Holiday Inn’s brand. Furthermore, I must apologize for the variety of inconveniences you experienced while staying with us. I have already met with the Facilities Manager and Head of Maintenance to go over each item/area you had mentioned in your survey. Having bad smelling blankets and a dirty bath tub is not acceptable by any of our standards, and I would feel the same way if I were given a room with those inconveniences. Since cleanliness is something we do pride ourselves on, I have instructed my entire team to pay better attention to such aspects as these moving forwards, to ensure these types of occurrences do not happen to others. I cannot thank you enough for your feedback and comments. I hope, in the future, you would consider intercontinental properties for your travel needs. If we should have the pleasure of welcoming you back to the Holiday Inn – Santa Maria, please do not hesitate in reaching out to me personally, as I would love the opportunity to host you myself. Warmest Regards, Seth FosterGeneral Manager
par un voyageur
Publié le 21 août 2024 sur Expedia
I checked in at night with my grandmother and the room was on other side of hallway. Then the key didn’t work so I had to come beck to lobby so they could fix it. Hallways carpet dirty. Hotel needs to work on remodeling and cleanliness. Other than that staff very helpful.
Commentaires de Gestion de l’hôtel
21 août 2024 par SF, Gestion de l’hôtel
Dear Eleni, I wanted to thank you for taking the time and filling out the Guest Satisfaction Survey. I take these surveys very seriously as I read every one of them. I believe that these surveys allow us the opportunity to focus on the areas where we can improve.I was very concerned to see that you did not enjoy your overall experience at the Holiday Inn – Santa Maria. To me, it means that we did not deliver on providing you with an experience customary to the Holiday Inn’s brand. Having a with key issues is a huge inconvenience, and I would feel the exact same way. Please know that comments like yours are not falling on deaf ears. Our new owners are in the process of finalizing plans to give this property a much needed “face lift.” We hope to start construction sometime later this year. I cannot thank you enough for your feedback and comments. I hope, in the future, you would consider intercontinental properties for your travel needs. If we should have the pleasure of welcoming you back to the Holiday Inn – Santa Maria, please do not hesitate in reaching out to me personally, as I would love the opportunity to host you myself. Best Regards, Seth Foster General Manager
par un voyageur
Publié le 19 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 août 2024 par SF, Gestion de l’hôtel
Dear Vannesa, I wanted to thank you for taking the time and commenting on your recent stay with us. I view comments from guests such as yourself as an opportunity to better our offerings and our service. I truly believe that guest’s feedback allow us the opportunity to focus on the areas where we can improve.I was very concerned to see that you did not enjoy your overall experience at the Holiday Inn – Santa Maria. To me, it means that we did not deliver on providing you with an experience customary to the Holiday Inn’s brand. Furthermore, I must apologize for the inconveniences you experienced while staying with us. While your survey did not mention anything specific, if you have the time, I would like to hear about why we failed to meet your expectations. While I know my team is not perfect, any information you can give will help us ensure these types of occurrences do not happen to other guests. I cannot thank you enough for your feedback and comments. I hope, in the future, you would consider intercontinental properties for your travel needs. If we should have the pleasure of welcoming you back to the Holiday Inn – Santa Maria, please do not hesitate in reaching out to me personally, as I would love the opportunity to host you myself. Warmest Regards, Seth FosterGeneral Manager
par un voyageur
Publié le 15 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 août 2024 par SF, Gestion de l’hôtel
Dear Jesse, I wanted to thank you for taking the time and filling out the Guest Satisfaction Survey. I take these surveys very seriously as I read every one of them. I believe that these surveys allow us the opportunity to focus on the areas where we can improve.I was very pleased to see that you enjoyed your overall experience at the Holiday Inn - Santa Maria. It truly makes my day to see that we hit the mark with our guests. What can we do to continue meeting if not exceeding your expectations, during future visits? I would be grateful to hear some additional feedback if you have the time.I cannot thank you enough for your feedback and comments. The Team and I look forward to seeing you again at the Holiday Inn - Santa Maria. Best Regards, Seth Foster General Manager
